The food at dinner time was OK

The staff were amazing, outdoor and indoor pool, the drinks, the room. Everything was really good.

Stayed in May 2024

More light on the indoor pool,repair the jacuzzi, more seabeds on the inside pool. I didn't liked that I had to find a parking spot on my own.

Verry nice hotel,awesome personal and great services. Clean,verry well designed,huge outdoor pool,cozy indoor pool,good food for all inclusive types hotels. Definetly will come back.

Stayed in May 2024

My only wish is to repair the cardio equipment in the gym.

Only pleasant experiences at this hotel. The staff is wonderful and friendly. The hotel is clean and well maintained. Food for every taste. The sea is 7 minutes walk away. I am especially grateful to the staff at the reception, who printed out the necessary documents for me without objection. Thank you very much for that.

Stayed in September 2023

The food was sometimes cold, especially the kid's selection. Location is a bit far from the centre, obviously you know this when booking but worth noting that a 15/20 min walk with Bulgaria's dodgy paths is a pain if you have a pram/ or mobility issues.

The hotel was modern and clean, plenty of staff that were great and always smiling! They were very helpful and couldn't do enough for you if you just ask. Beds were comfy and the cleaners were great.

Stayed in September 2023

It was excellent. The hotel suprised us and we got a deluxe Family room instead of a double room. It made the holiday more comfortable to us. We got a crib for the baby for free. The room was very clean. There is a fun park in front of the hotel, but we didn’t hear anything from that noise. The food was fantastic, everybody can choose from them. There is a nice playground in the hotel, so the kids can also enjoy the stay here. Staff is very friendly and helps in everything.

Stayed in September 2023

- lots of activities for kids and adults and a great animation team - kids club (love at first sight between our daughter and Viki) - the staff was really nice - good and diverse food - the room were cleaned every day - heated inside pool - good rate for money exchange - nice cocktails

Stayed in September 2023

Opposite the hotel is a fairground, in the evening this was loud and made it hard to hear the hotels entertainment, which was a shame. I think the hotel could put ho higher fence or bushes or move the entertainment area to the back of hotel. The noise of the fairground was not loud in the rooms and stopped by 11pm so doesn’t effect sleep. The other thing that was a shame was the position of the air conditioning units on the balcony which blew out warm air, so it wasn’t comfortable sitting on the balcony.

Lovely clean modern hotel, with polite, friendly hardworking staff. Rooms were spacious, beds so comfortable and I loved the layout of the room. Food was fresh with lots of vegetables, salad and fruit. As well as pizza chips and ice cream! They have a lower buffet area so children can help themselves. The all inclusive food by the pool was also tasty. The hotel is great for families with the entertainment team working really hard throughout the day. There were plenty of sun beds and lots with shade under the trees. The area the hotel is in is very busy and very central right near the beach, lots of shops and bars and water sports. Great for people wanting lively full on vibe. We did find it a bit full on being an older couple but we were able to find quieter beaches in the day a short walk along the seafront.

Stayed in September 2023

I'm sorry that I have to complain about the discussion about parking and the price. We were happy to talk about the hotel, rooms, food... but in no case, first of all, about parking and the very high price for it. You have to find a solution to offer parking (included in the price) or at least an option to inform customers by email in advance or otherwise, but not at the reception when people arrive tired from the road but happy to have arrived!

It's the first time I found everything perfect! I hope the quality of the services remains the same! I didn't find anything negative to object to except the parking lot. Everything from A to Z was perfect, far beyond expectations! (and I've been everywhere in Europe, Turkey or Greece)

Stayed in September 2023

If you have more than 7+ nights, you can visit a separate restaurant, which is not included in the all inclusive. But I can't recommend this restaurant. The only difference is that the waiter will bring you the food. The food itself is no different from a general restaurant. From my point of view you may skip this option and visit just regular restaurant.

Great swimming pool with different sections for different ages (2 sections for children). Polite staff and fun activities for the kids. Thanks animators! You will be never hungry because of snack bar. Guys at the bar quickly prepare a large number of cocktails, which are included in all inclusive.

Stayed in August 2023

WIFI connection is very bad and unstable throughout the compound. Indoor pool want heated as mentioned. The taxi service is a little expensive.

All staff including animation team and cleaning lady are very friendly and trustworthy. They are all hardworking and provided the guest superb experience. Super helpful and will solve your problem right away. The facilities met our expectations, the food selection is wide range so you can find something you like and good quality food too. The hotel gave us a surprise for our honeymoon (a bottle of wine cake and a basket of fruit) . Definitely would visit again!

Stayed in August 2023

The noise and lights of the near fun park

Overall is good

Stayed in August 2023

there was a very bad smell coming from the bathroom :(

The location and the staff

Stayed in August 2023

It only offers unguarded parking that costs EUR 10 per day. For a 6 night stay, this is very unfair. Also, the pool closes at 6 PM. While there is still sun on it and it's warm and all the kids would still enjoy it for at least 1/2 hour. We didn't use it most days because of this, we preferred to go to the beach.

Rooms were clean. Staff took care to put our rooms near each other before we even asked. WiFi was only free/unsecured so just used for kids Netflix but it worked way beyond expectations.

Stayed in August 2023

They just have a basic equipment in gym, they close the swimming pool at 6pm , coffee was not good!

Everything clean and it was organized very good staff, and took care our need , many programs and shows for kids and adults, very close to the beach and alot shopping around the hotel

Stayed in August 2023

Outdoor space used for entertainment could be better - could be wider and well-lit

Hospitality awesome Cleanliness spotless Staff excellent Location perfect Food and drinks very good

Stayed in July 2023

Unfortunately, everything outside of food and drinks is extra cost. From my perspective, for an All Inclusive hotel, I didn't like to have to ask for explanations why I have to pay stuff, as: 1. If you want to play something in hotel, biliard, play station, you have to pay. 2. And, don't expect to have good cocktails without to pay them. I had to pay even the wine from Al a Carte restaurant. 3. The parking was pretty expensive. The good part here was that we know from booking the price and assume it. But, still expensive...

I had a good experience here. The employees are very nice and ready to help you or entertain you. They helping us with necessary information and at reception can find persons who know English pretty well. In addition, the food was extraordinary. They really have a very good meat as well.

Stayed in July 2023

It is a very nice all inclusive hotel, smaller, but charming in a quiet area only 3 min walk from the beach...the family room was big enough for 4 of us (2 adults + 2 children).. the balcony is tiny, but we only used it for drying the towels. We liked the main restaurant and the food very much, the pool area is not big but it offers everything you need - kids liked the water slides and animation program. We will deffinitely come back :)

Stayed in June 2023

Little to no variation between days. Drinks (alcoholic) were really not that good. Would have paid a bit more for better drinks.

Overall, the property was great, the staff was very helpful and kind, food was good. A good place to visit with family/kids.

Stayed in July 2023

In the food selection they should think about people with different intolerances and maybe sign better the allergens

Almoust everything

Stayed in July 2023

Very small gym with few accessories.

Excellent location. Hotel wasn’t too crowded. Amazing staff always smiling and eager to help. Very good kids amusement team. Big enough pool. Close to the beach. Clean. Good food.

Stayed in July 2023

Very nice hotel near the beach. Absolutely amazing staff, including the hotel manager, who is willing to accommodate even a personal over-the-top wish. Absolute cleanliness of the rooms and the hotel and a pleasant environment. I warmly recommend.

Stayed in June 2023

all was great

Breakfast and all meals were really good. You had a lot to choose from and the food was really tasty. The room was really spacious and very clean. The staff are amazing and always very polite and there to help you. They all speak really good english and will always assist you if there is anything that you might need

Stayed in July 2023

Not the hotels fault. ONE Couple were extremely drunk and shouting really offensive sexuall comments as they abused the free drink schedule.

Wowed when we checked out at 2pm but transfer to airport not til 7pm. Full use of facilities, bar and restaurant and option to shower on request after 12om.AMAZING hospitality. AMAZING food, excellent.

Stayed in June 2023

Maybe a bit more improvement on the restaurant food, but I can't say we disliked it. We always found something that satisfied our tastes.

The location is very beautiful, well thought out for families with children. The two slides at the pool were fully worth choosing this hotel. The animation team is wonderful, they entertained us with games for both adults and children. We also used the indoor pool and sauna, because it rained once, and the the outdoor pool was not an option on that day. The rooms are clean and pleasant. The inner courtyard is wonderful in the evening, perfect for relaxing. The food is ok, not extraordinary, but we always found something to like. The distance to the beach is a 3-minute walk, the hotel does not have its own beach, but there are sunbeds for rent. We chose not to use sunbeds. As our first experience in Sunny Beach, we declare ourselves satisfied.

Stayed in June 2023