16 Neofit Rilski Str, 1000 Sofia, Bulgaria
#38 of 186 hotels in Sofia
Guests' ChoiceBased on 1005 hotel reviews
8.8Cleanliness
9.0
Comfort
8.9
Location
9.6
Facilities
8.6
Staff
9.4
Value for money
9.0
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Uri
Israelits like a home away from home thank you NIKI HOTEL
Stayed in May 2024
Reviewed: 22 May 2024
Leona
CanadaA very comfortable room, great location and an excellent breakfast. Highly recommended!
Stayed in May 2024
Reviewed: 21 May 2024
Zdravko
BulgariaEverything was great.
Stayed in May 2024
Reviewed: 20 May 2024
Sofía
SpainI liked the free coffee and tea in the room, and its space and comfortablility, but what I liked the most is the personnel that helped with everything I asked for. The hotel is 2 minutes far from a pedestrian street full of shops and restaurants
Stayed in May 2024
Reviewed: 20 May 2024
David
United KingdomNothing at all
10 of us went on a city break - as soon as we got there the staff were fantastic! Despite booking.com getting the room occupants wrong it was sorted within minutes Staff know their stuff!! Location is ideal, we walked everywhere sightseeing - Great value made for a great 3night break. Staff sorted printed boarding passes without any hassle and with a smile Brekkie was plentiful and included, rooms were big, modern and airy- spotless !!
Stayed in May 2024
Reviewed: 20 May 2024
Alexandra
IsraelThe conditioner in the room did not work. The restaurant of the hotel is not recommended. Instead of medium rear steak, we got so well done that it was not eatable. The lamp ribs also were overdone.
Good and quiet location, less than 5 minutes to the central street and 10 minutes to the cathedrals. Good breakfast. Good coffee is included in the price at breakfast. Tea/coffee in the room is refreshed every day.
Stayed in May 2024
Reviewed: 18 May 2024
Johanna
EstoniaBreakfast selection could have been bigger.
Room was quite old-fashioned, but the quality-price ratio was very good. Everything was clean, location is perfect. Reception staff was very helpful and always smiling. Breakfast was okay, not a big selection of different dishes but tasted great.
Stayed in May 2024
Reviewed: 18 May 2024
Alison
United KingdomNothing.
Excellent hotel, very friendly reception and help from staff, especially Tsvetan. Comfortable very clean room. Excellent breakfast. Great location for main sights.
Stayed in May 2024
Reviewed: 14 May 2024
Shira
IsraelThe beds were really uncomfortable 🫤 Towels were not changed every day... An initial bottle of water FOC was not given at start of the Trip.. The cornflakes at breakfast were not fresh..
The room is very large - contains a living room, a bedroom and a bathroom. The beds were not comfortable but sufficient for sleeping at the end of a day trip. The breakfast is basic and good for those looking for simplicity! Winning location and kind staff !! I will definitely come back again on my next trip to Sofia 😄 Thank you dear team!
Stayed in May 2024
Reviewed: 13 May 2024
Juliet
CanadaVery good location
Stayed in May 2024
Reviewed: 13 May 2024
Meelis
EstoniaNot that much to compain. Shower could have been better, elevator needs patience.
Location is perfect! Nice, ftiendly people! Beds are good! The greek restaurant in the yard is worth 10 points!
Stayed in May 2024
Reviewed: 12 May 2024
Jason
United KingdomReally nice room and great staff. Close to the centre of Sofia
Stayed in May 2024
Reviewed: 11 May 2024
Jerry
AustraliaHad trouble with getting our laundry taken care of. After walking around the area for quite some time under the direction of the hotel staff looking for an outside laundromat, they eventually stated that they would have it done in-house. They claimed that it would be done between breakfast and lunchtime the next day. We were still waiting for it at 4 pm. Also, we found that it was not dried nor ironed as agreed. We had to dry everything scattered all over our room. They still charged us near full price, which angered us.
The location was quiet and near most prominent tourist attractions. Except for the one exception mentioned, the staff were generally helpful, including arranging for our breakfast outside of their normal times so we could make our early morning flight with something in our stomachs. The room was well equipped and was serviced unexpectedly between our two night stay.
Stayed in May 2024
Reviewed: 11 May 2024
Moira
United KingdomAll good, no complaints.
Staff pleasant & helpful, spoke good English. Very clean, nice breakfast, comfortable beds.
Stayed in May 2024
Reviewed: 6 May 2024
Belinda
MalaysiaNothing
The place was very clean and the location is just a 5 minute walk to the pedestrian street Vitosha Boulevard!
Stayed in May 2024
Reviewed: 6 May 2024
Melanie
GermanyThe location is perfect for exploring Sofia: Just a very short walk from Vitosha Boulevard and close to the main attractions of the city. The staff is very friendly, helpful and always available. The room was clean and spacious. We can highly recommend this hotel
Stayed in May 2024
Reviewed: 3 May 2024
Everardo
Netherlands1. Our room was very hot 2. The windows may need mosquitoes screen in orderror to live them open during the night.
1, Cleanliness of the hotel 2. Ubication within 300m from the main avenue. 3. The staff personnel was very friendly. 4. The hours for breakfast were good (0800 to 1000) 5. The room has 2 televisions, one sofa bed and one chair both very comfortable. 6. The baby crib was nice and comfortable. Our son enjoyed during our stayed.
Stayed in May 2024
Reviewed: 30 April 2024
Sonia
ItalyFantastic hotel, exquisite staff, perfect location! The hotel is located a 2 minutes walk to Vitosha Boulevard and to the metro stop: a perfect location both as a starting point for exploring Sofia and for taking a walk among the shops and the bars & restaurants in the most famous avenue in the city (thesis also supported by my local guide). The room, exactly like in the photos, is spacious and very clean. The staff was very kind and always available to provide information and meet needs: from booking excursions, to booking taxis, even to booking the Greek restaurant adjacent to the hotel. Restaurant that deserves a separate note: Me Meraki is a place where you can breathe authentic Greek atmosphere, characterized by fast service and excellent cuisine; the pond with koi carp is that extra touch that makes the experience even more pleasant. The experience at this hotel definitely helped make my trip to Sofia truly special. I can't wait to come back!
Stayed in April 2024
Reviewed: 30 April 2024
Nikolett
HungaryThe only negative I could mention is that scrambled egg and sausages were cold during breakfast both two mornings during our stay.
The staff was nice and helpful. The hotel has a great location near the Vitosha Boulevard. The hotel has its own restaurant where guest can have 10% off from the price.
Stayed in April 2024
Reviewed: 30 April 2024
Кулик
UkraineIt is very good hotel near the city centre with delightful staff that will help you with any problems (like an umbrella on a rainy day). Вelicious and varied breakfasts
Stayed in April 2024
Reviewed: 29 April 2024
Natalya
GreeceThe hotel described the flat as having all necessary kitchen utensils. It had a fridge and a microwave. However, there were no plates, nives or forks. The kitchenette doesn't have a sink and running water. The hotel couldn't even provide a tea pot. These are not too important for a week long stay, though.
The wi-fi was working very well. The bed was quite comfortable. The flat is well equipped - two TV sets, a good desk, etc.
Stayed in April 2024
Reviewed: 29 April 2024
B
United KingdomExcellent location, easily walkable to the main areas within the city and the metro stations
Stayed in April 2024
Reviewed: 29 April 2024
Athanasios
GreeceClean rooms, very friendly and helpful staff.
Stayed in March 2024
Reviewed: 28 April 2024
Francesco
Italythe rooms are clean, the breakfast is great. the hotel is centrally located. I recommend this accommodation.
Stayed in April 2024
Ancona, Italy
Heilig Landstichting, Netherlands
Straumen, Norway
Baku, Azerbaijan
Speyer, Germany
Edinburgh, UK
Waddesdon, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content