ul. Miladin Dosev 24, Chepino, 4600 Velingrad, Bulgaria
#2 of 34 hotels in Velingrad
Guests' ChoiceBased on 806 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
8.8
Facilities
9.3
Staff
9.4
Value for money
8.9
Free WiFi
9.4
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End of dialog contentReviewed: 8 April 2024
Пламен
BulgariaNo balcony in the room. Super hard mattress. Couldn’t sleep well.
Great breakfast. Smiling staff. Decent spa area.
Stayed in April 2024
Reviewed: 7 April 2024
Piotr
BulgariaMy room was with the windows directed to the kids play yard. After 22.00 PM some of them were playing football kicking the ball into the wall- so it was not comfortable at all.
Breakfast was traditional Bgarian - everybody can find sth delicious!
Stayed in April 2024
Reviewed: 25 March 2024
Ivan
BulgariaNa
Chocolate cake
Stayed in March 2024
Reviewed: 18 March 2024
Simeonova
BulgariaThe location is a little uphill and our room was not at the best sector but overall we had a great time. The spa availability is great and not overcrowded, some facilities need an upgrade but the value for money is wonderful!
Extremely friendly and helpful staff, nice food, great SPA, peaceful atmosphere and very good service
Stayed in March 2024
Reviewed: 16 February 2024
Labex
BulgariaFood and service in the restorant could be improved . Insufficient cooked meal, ugly service, good Bulgarian wine.
The hotel, the room, the parking, the location
Stayed in February 2024
Reviewed: 12 February 2024
Adrian
MaltaRestaurant efficiency was not up to standard
Spa was great although quite busy
Stayed in January 2024
Reviewed: 22 January 2024
Desislava
BulgariaSPA was not so good, still need to be improved
Stayed in January 2024
Reviewed: 20 January 2024
Stanislav
United KingdomEverything
Perfect
Stayed in January 2024
Reviewed: 17 January 2024
Ilina
BulgariaVery nice new hotel. Amazing spa centre and very kind staff! We had amazing 3 days!
Stayed in January 2024
Reviewed: 11 January 2024
Margret
BulgariaThe room was big and clean. The staff was very friendly.
Stayed in January 2024
Reviewed: 9 January 2024
Enis1313
BulgariaThe pillows were a little bit uncomfortable, but overall the stay was great.
The SPA was very nice.
Stayed in January 2024
Reviewed: 6 January 2024
Silfida
BulgariaThere is no coffee machine in the room. The standard evening restaurant menu is not good. The spa center is overcrowded in the middle of week, noisy and uncomfortable, children sleep on the sunbeds, there is no place to leave a towel.We left a day early despite prepaying.
A very well maintained hotel, one of our favourites. Very pleasant pools, bright clean rooms, friendly staff, daily cleaning, great lobby bar, very good breakfast. Very good service in the restaurant and a delicious lunch menu. Spa facilities are good, good massages and treatments.
Stayed in January 2024
Reviewed: 31 December 2023
Laurens
BelgiumBreakfast wasn't that great: food that should be warm was cold, even though they had the option to keep it warm. Food in general at the breakfast didn't seem so fresh.
Nice outdoor pool Staff was generally polite Clean hotel
Stayed in December 2023
Reviewed: 30 December 2023
Mehmet
BulgariaPools could have been a little cleaner, specially mineral outdoor pool.
Very compact and comfortable hotel
Stayed in December 2023
Reviewed: 22 December 2023
Alex
North MacedoniaThe restaurant is okay, but it is quite expensive. We also ate in the city where it's less expensive.
We loved it. We will come back and stay for a month! 🤓
Stayed in December 2023
Reviewed: 14 December 2023
Bjeleva
BulgariaThe spa area is way to small for this hotel. Especially between Thursday and Sunday.
The staff is kind and the place is clean. The food in the restaurant was delicious and the breakfast - well organized!
Stayed in November 2023
Reviewed: 6 December 2023
Vladimir
BulgariaAll was great! Polite and well trained staff, good facilities, good services, great restaurant.
Stayed in December 2023
Reviewed: 1 December 2023
Trevin
Bulgariafood was expensive and only ok
Great pool and spa
Stayed in November 2023
Reviewed: 24 November 2023
Adriana
RomaniaThe pools are small and get crowded quickly
The room was spacious and clean. Breakfast was very good. Staff is very polite.
Stayed in November 2023
Reviewed: 23 November 2023
Andrea
AustraliaToo hot in the hotel and pool for adults full of kids.
Spacious room and definitely the restaurant and breakfast
Stayed in November 2023
Reviewed: 21 November 2023
Snežana
SerbiaLack of information on Velingrad city and things to do outside hotel. This part of Bulgaria has amaizing nature, there are caves open for visitors, lakes.... Even though this is not hotel obligation, it would be nice touch, especially for foreigners who are there for first time. Also, it was too crowded during week days, we were not informed that, in order to have dinner in hotel, we need table reservation so we had to go out (after spa). This would not be the problem if we were informed about week crowds during check-in.
Value for money. Welcoming and nice staff, plenty of choice for breakfast, spacious apartment. SPA is great, both pools and thermo zone and very clean. Right choice.
Stayed in November 2023
Reviewed: 12 November 2023
Isidrofaria
BulgariaHaving to keep wet towel from spa center all day.
Huge and comfortable room. Nice spa. Very good value.
Stayed in November 2023
Reviewed: 9 November 2023
Victoria
GermanyBreakfast has great variety but could be of better quality imo
Our room was spacious and even had a balcony. Very polite and friendly staff, big + well maintained spa area, where we especially loved that it had a separate quiet room to rest in between sauna cycles and a heated outdoor pool.
Stayed in November 2023
Reviewed: 28 October 2023
Momchil
BulgariaBathroom shower was very hard to turn on, knob needs a replacement.
Spa was great, restaurant was very good. Apartment was very spacious and comfortable. Staff was very nice.
Stayed in October 2023
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