22 Pridunavski Bul., 7000 Ruse, Bulgaria
#12 of 32 hotels in Ruse
Guests' ChoiceBased on 746 hotel reviews
8.6Cleanliness
8.7
Comfort
8.8
Location
9.4
Facilities
8.5
Staff
8.9
Value for money
8.4
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 June 2023
Gokhan
TurkeyYou should care about the muslim visitors more. Pls try to serve more halal food on breakfast
Stayed in June 2023
Reviewed: 11 June 2023
Gligor
North MacedoniaExcelent location, with a view to the river and the promenade. Parking in front of the hotel.
Stayed in June 2023
Reviewed: 8 June 2023
Ilona
RomaniaNothing, loved everything
The location is perfect. The view towards the river amazing. Even thou the building is old, inside is fully renovated. The rooms where new and clean. Loved that they kept the old style elevators, reminded me of my first apartment in NY. Breakfast very good. Staff very friendly and spoke multiple languages.
Stayed in June 2023
Reviewed: 8 June 2023
Roel
NetherlandsCreepy elevators and on the outside it looks kinda dated
Good hotel, good location. The room was nice and spacious, breakfast was also good.
Stayed in June 2023
Reviewed: 7 June 2023
Carmen
RomaniaMore cleaning is needed in the common space!
Very nice, large and decorated room. Very helpful staff!
Stayed in June 2023
Reviewed: 5 June 2023
Mihai
RomaniaThe fact that in an Executive Room bathroom the space between the bathtub and the wall was not covered, so when you took a shower all the water dripping from the wall got under the bathtub and into the middle of the bathroom. The fact that the 10% discount you get for the hotel restaurant was not applicable on the day of the checkout too. I'm not sure who in the hotel thought this was a good idea, but the reasonable thought would be that the restaurant would like to attract customers, wouldn't it? We were on the fence on where to eat dinner and chose somewhere else for this exact reason. 🤷🏻♂️
The view from the room. The cleanliness. The soundproofing - e.g. we didn't hear a peep from the party on the top floor even though you could loud and clearly hear it from the elevator. The extended parking availability.
Stayed in June 2023
Reviewed: 5 June 2023
Pavel
Moldovaall is new and clean
everything was perfect. thank you !
Stayed in June 2023
Reviewed: 2 June 2023
Alexander
United KingdomAs per previous reviews - breakfast could be better
Impressive landmark from previous times that has been renovated. Our suite had an amazing view and jacuzzi. Check in was smooth with very friendly English speaking staff. Also greatly located - few steps from the old town - and river front. Finally, our kids enjoyed the playground and the many playgrounds within walking distance from the hotel.
Stayed in June 2023
Reviewed: 2 June 2023
Aszs
GreeceOn weekends is difficult to park your car, as usually there are weddings, so there are a lot of cars till too late. Also breakfast needs better quality.
Good river view, comfortable rooms on upper floors. Good service and food in the restaurant.
Stayed in May 2023
Reviewed: 30 May 2023
Guido
BelgiumHopefully they maintain the hotel well because some items were broken or loose in the bathroom. The breakfast was to Bulgarian and Romanian style. I was missing some croissants or normal bread.
Very frendly Very nice room with a view.
Stayed in May 2023
Reviewed: 29 May 2023
Joanna
PolandThe lack of original mid century desing in the rooms. The original rooms' and bathrooms' interiors were replaced with newer, featureless furniture, losing the charm and initial integrity with the whole architektural idea.
Grand Hotel Riga is a pearl of Eastern European socialistic modernizm. If you love vintage design, it will be a pleasure for you to see the original architekture decorations, as well as the first floor breakfast area. The elevators with the floor counting marker above the door gives a nostalgic thrill :) The hotel is located on Dunav's bank, and has a wonderful river view from the upper floors (there are balconies at the end of every corridor, so even if you stay on a lower floor, you can go with an elevator to the upper floors and enjoy :)). Unfortunately, the original interior of the rooms is gone, but they are still spacious and comfortable, so you can imagine how could it feel to stay there in the comunist era. The breakfast was abundant and wi-fi is very strong. We were staying there on Saturday's night and there was a prom on the ground floor, but it was not heard on the 6th floor. The parking is very spacious.
Stayed in May 2023
Reviewed: 28 May 2023
Diana
Bulgariathe spa area was not working
great location, friendly staff and comfortable room
Stayed in May 2023
Reviewed: 21 May 2023
Denitsa
BulgariaEverything was perfect
The staff was more than friendly and welcoming, the room was exquisite, the view from it was amazing and overall everything was very clean and tidy. The restaurant had lovely atmosphere and great food!
Stayed in May 2023
Reviewed: 21 May 2023
Susan
United KingdomWasn't a fan of the dark glitter flecked carpet or the black curtains. But the room was a good size.
The location and view from the room was great. The garden restaurant menu had a lot of choice. Pets can stay in the room.
Stayed in May 2023
Reviewed: 20 May 2023
Daniel
ThailandCarpet could have been cleaner. This old Soviet era hotel is undergoing continuous renovation, so there's construction noise during the daytime. Front desk had no idea what nearby restaurants were open or if there was tourist cruise available. Hotel system was down at checkout and had to wait to pay for my minibar charges. My view is this hotel is a bit overpriced for services rendered.
View of the river is the selling point. Bed was comfortable but pillows were overstuffed and too fat to use for sleeping. Nice big shower separated from the rest of the bathroom.
Stayed in May 2023
Reviewed: 6 May 2023
Petar
Bulgariaall great
Great renovation! Great location! Great staff and cleanliness !
Stayed in May 2023
Reviewed: 4 May 2023
Лили
Bulgarialast time for the same price we stayed in bigger apartment with two rooms, now it was one big room
the location, the service provided by the receptionist
Stayed in May 2023
Reviewed: 3 May 2023
John
BulgariaNothing
We walked in off the street needing a hotel by the river. Excellent location, very helpful staff, good food
Stayed in May 2023
Reviewed: 3 May 2023
Lepadatu
RomaniaClean room. Big room.
Stayed in May 2023
Reviewed: 1 May 2023
Cristina
RomaniaThe room was not as expected, not very clean and quite old looking. There was mold in the bathroom. The bed was very uncomfortable, the mattress was so hard and the pillows were very old, they should be thrown away. I did not manage to sleep very well. We requested a king size bed and we had a twin bed. The lady from the reception mentioned that the hotel is under refurbishment and soon things will improve and I hope I will return after refurbishment :)
The staff was really lovely, I managed to communicate efficiently with the ladies at the reception, they speak english very well. Even though we had to wait an extra 30-40 mins to check in the receptionist explained that the room was not ready and she apologised for the inconvenience. The location of the hotel is amazing, the view from the 9th floor is beautiful. I enjoyed the varied breakfast and there is an option for guests to eat inside or on the terrace. I appreciated the free parking and WiFi.
Stayed in May 2023
Reviewed: 30 April 2023
Colin
United Kingdomcarpet needed a good clean, mould in coffee machine water container. Shower cubicle and shower fittings have seen better days, mould on tile grout.
room comfortable, breakfast very good.
Stayed in April 2023
Reviewed: 28 April 2023
Boyan
SloveniaLocation, next to Danube river.
Stayed in April 2023
Reviewed: 27 April 2023
Nadeshda
BulgariaExcellent view of the Danube! Well renovated hotel in the city centre.
Stayed in April 2023
Reviewed: 24 April 2023
Sorin69
RomaniaEverything was OK. Friendly staff, very good breakfast, cleanliness.
Stayed in April 2023
Reviewed: 19 April 2023
Gabor
United StatesCarpet does not look very clean....
View is great
Stayed in April 2023
Logroño, Spain
Sherbrooke, Canada
Grenville, Grenada
Kiwengwa, Tanzania
Bielsa, Spain
Montego Bay, Jamaica
Cacor, Haiti
Folgaria, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content