29, Hristo Belchev Str., 1000 Sofia, Bulgaria
#98 of 186 hotels in Sofia
Guests' ChoiceBased on 1379 hotel reviews
8.1Cleanliness
8.3
Comfort
8.3
Location
9.5
Facilities
8.0
Staff
8.5
Value for money
8.5
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 October 2023
Biljana
North MacedoniaLocation
Stayed in October 2023
Reviewed: 6 October 2023
Jhon
ColombiaLocation
Stayed in October 2023
Reviewed: 1 October 2023
Lusine
IrelandThe room was not clean at all. Old dirt around bathroom tiles in shower cabine, old dust and thick spiderweb near bed. Also the bed linen was so old, that had many holes on it. We left a note for cleaning service to tidy up our room and when we came back, room was just as we left it. Also sound isolation was not good and we could hear our neighbour caugh all night. My husband said pillow and mattress was so uncomfortable, that he couldn't sleep but I was fine so it's a matter of taste I guess.
The location was great, staff was friendly and room had everything we could need- good hairdryer, kettle with tea and coffee, water etc.
Stayed in October 2023
Reviewed: 30 September 2023
Dina
Egypt-Strong communist vibes in decor, layout and customer service. -Housekeeping didnt happen when we asked for it -Shower worked sometimes, didnt work othertimes. -Sometimes scalding hot water, sometimes freezing water. -Staff werent very responsive when asked to fix shower or get house keeping done nor helpful when we needed a bit more time after checkout. Given the lack of shower facilities, that would have been the least they could do as a good will gesture. -A smile is hard
Great location Verrry big room that had a kitchentte and huge bathroom and balcony and great views over city Clean when it was cleaned
Stayed in September 2023
Reviewed: 28 September 2023
Ellen
CanadaThe charm of the hotel, in part was its location near good restaurants and bars. In this neighbourhood the streets are narrow and hard to navigate with a suitcase. This is an aspect of Sophia, rather than a comment on the hotel. I questioned the cleanliness of upholstery on the charming chairs and put down a towel.
Large room with a kitchen sink, fridge, counter and multiple chairs. Balcony, too Convenient to good restaurants.
Stayed in September 2023
Reviewed: 28 September 2023
Zsolt
Hungary- parking - mattress could be harder
- great location - friendly staff
Stayed in August 2023
Reviewed: 27 September 2023
Blythekir
United KingdomVery uncomfortable bed.
Very well located and reasonably priced hotel. Good for a short stay in the city.
Stayed in September 2023
Reviewed: 25 September 2023
Mark
United Kingdomair con was a bit noisy , but it did work, lift very small two people max
good location for the heart of Sofia if on a weekend stay, staff very friendly , price was good
Stayed in September 2023
Reviewed: 24 September 2023
Bernhard
Austrialocation is perfect for sight-seeing in Sofia; restaurants for breakfast can be easily found at the main-road close to the hotel... Nice staff!
Stayed in September 2023
Reviewed: 23 September 2023
Milen
United StatesNeeds better maintenance. Luck of offering breakfast.
Good location, nice size studio.
Stayed in September 2023
Reviewed: 23 September 2023
Susan
FranceThe roads around the hotel were run down
Close to centre
Stayed in September 2023
Reviewed: 23 September 2023
Bultraveler
BulgariaThe WiFi speed
Location is perfect. Room is big
Stayed in September 2023
Reviewed: 21 September 2023
Alma
SloveniaThe staff was a bit unfriendly.
Good location, spaceous room, clean.
Stayed in August 2023
Reviewed: 21 September 2023
Hadad
IsraelWifi wasn't good enough
The staff was nice and kind, room was big and clean
Stayed in September 2023
Reviewed: 19 September 2023
Lady
United KingdomThe decor is dated and could do with freshening up.
Excellent location, just off the main boulevard. The bed is very comfy. Check-in was quick & easy.
Stayed in September 2023
Reviewed: 19 September 2023
Pham
VietnamLocation is in the city center, a few minute walk to Rakovski ulitsa. The room facilities are good.
Stayed in September 2023
Reviewed: 17 September 2023
Mateusz
United KingdomIt was located on the underground floor
Close to the town centre Clean Spacious
Stayed in September 2023
Reviewed: 14 September 2023
Danica
MaltaThe bathroom was a bit dark - could use better lighting. But still, very spacious compared to other hotel rooms.
Property is located very close to Vitosha Boulevard and public transport stations. The hotel is also close to other restaurants and shops in the vicinity. The room allocated was big, plenty of space. Bed was comfortable, with extra pillows available. A kettle was available in the room.
Stayed in September 2023
Reviewed: 13 September 2023
Ewa
United Kingdomneglected bathroom,damaged sink,broken toilet seat The receptionist on the arrival not friendly or helpful at all
great location
Stayed in September 2023
Reviewed: 13 September 2023
Igor
IsraelWifi is not good
Stayed in September 2023
Reviewed: 12 September 2023
Dan
RomaniaThe older gentleman receptionist (night) had a very bad attitude. Parking is done with small lift, our car almost did not make it. Towels smelled bad.
Close to the center, parking (even though paid), big room, younger receptionist was nice.
Stayed in September 2023
Reviewed: 12 September 2023
Sergey
NetherlandsStaff just doesn't smile. Shower cabin was a bit wearied, and cap of shampoo bottle showing it was not really good looked after) Look from the window on the wall
Location - quiet street in the city center, just at the door - coffee bar, craft beer bar, restaurants (also traditional one) Spacious room
Stayed in September 2023
Reviewed: 7 September 2023
Arpita
IndiaDamp smell inside the property, very dated interiors. Doesn’t feel fresh.
Location is perfect for sightseeing, walkable distance to all attractions. Good size of room.
Stayed in September 2023
Reviewed: 6 September 2023
Daniel
United KingdomThe staff were always smoking at the front door when I came and went, which I found a bit distasteful. Also I didn’t like that the room had two single mattresses pushed together. Would have preferred a double.
Great value, large, clean room in a perfect location by Vitosha Boulevard. Great coffee shop and a craft beer taproom right next door.
Stayed in September 2023
Reviewed: 5 September 2023
Alex
RomaniaThe staff was very nice The location is ok
Stayed in August 2023
Cannes, France
Milan, Italy
Kihei, USA
Positano, Italy
La Maddalena, Italy
Padstow, UK
Grand'Anse Praslin, Seychelles
Pissouri, Cyprus
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content