24 Tsar Simeon I Street, 2500 Kyustendil, Bulgaria
#6 of 11 hotels in Kyustendil
Guests' ChoiceBased on 389 hotel reviews
8.6Cleanliness
8.8
Comfort
8.7
Location
9.2
Facilities
8.6
Staff
9.0
Value for money
8.2
Free WiFi
8.5
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End of dialog contentReviewed: 23 May 2022
Mariana
BulgariaThe water in the child pool was cool. I don’t know how it is during the winter. We stayed in May and it was bearable. The air conditioning is centralised and you can’t turn it on whenever you wish. Outside temperature was 28. The room was heading West, so in the afternoon it was not nice.
Our stay was very pleasant. The room was clean and comfortable. Staff is polite and friendly. SPA is very good. We were on HB. The food was delicious and there are many options.
Stayed in May 2022
Reviewed: 2 May 2022
Iveta
United KingdomReally enjoyed the SPA center with a thermal pool, jacuzzi, salted swimming pool and several saunas (literally spent several hours there). The rooms are clean and comfortable. The food in the restaurant was very tasty and diverse (with a lot of options to choose from). The staff is very friendly and helpful. Will be happy to visit this place again!
Stayed in May 2022
Reviewed: 26 April 2022
Diana
BulgariaThe elevators are not so smart, but we can live with that. Some of the toys in the playground are broken, they need a little clearance.
Nice and quiet place for rest and SPA. The food was delicious, the buffet was always refilled. The staff is doing a great job. The both pools were very clean as the other part of the SPA facilities. There is a kids room with many toys. We spent a wonderful family vacation.
Stayed in April 2022
Reviewed: 30 January 2022
Mariya
BulgariaToo many children in the spa centre which kind of kills the relaxation mood.
Secured parking at the hotel. Nice view over the city and Hisarlaka fortress. The spa centre is one of the best I’ve been to in terms of variety of pools with mineral water.
Stayed in November 2021
Reviewed: 10 January 2022
Geno
BulgariaThe staff is wonderful. So was is breakfast.
Stayed in December 2021
Reviewed: 15 November 2021
Anna
BulgariaThe room amenities need refreshments. The shower was broken and the electrical cardslot as well. There was a nasty smell from the bathroom.
The pool was big and clean, the SPA centre was well maintained, the food was excellent, dinner a la carte and lots of dishes for breakfast, the staff was friendly and helpful.
Stayed in November 2021
Reviewed: 14 November 2021
Ivan
BulgariaEverything was just great!
To start with the great location of the hotel at the heart of Kustendil. Very convenient parking. Spacious rooms, cozy and clean, comfortable beds, big and clean bathroom. Excellent SPA facilities with variety of mineral pools. The restaurant is also very good: the food is tasty and very helpful staff.
Stayed in November 2021
Reviewed: 24 October 2021
Radoslav
BulgariaSpa center a bit smaller then I have expected
Very good value for money
Stayed in October 2021
Reviewed: 24 October 2021
Genadi
Bulgariacould be more clear in the SPA zone
excellent property, comfortable beds, clean hotel, safe, rich breacfast
Stayed in September 2021
Reviewed: 6 October 2021
Emili
SpainThere aren’t air con at the room, it was a little bite hot …, but we open the windows and all ok
Very god hotel, excellent instalations (pool, spa…), very god restaurant and helpful staff.
Stayed in October 2021
Reviewed: 30 September 2021
Radosvet
BulgariaThe breakfast was very good,tasty and rich. The receptionist Eliza was very kind and helpful. The SPA center is very good
Stayed in September 2021
Reviewed: 24 September 2021
Veselin
BulgariaSome parts of the garden and the restaurant need upgrade
Very good hotel, the best SPA in the region. The location and the facilities are unique
Stayed in September 2021
Reviewed: 19 September 2021
Alison
United StatesThere wasn't A/C in the room and it got hot in the evening when we went to sleep!
Great spa! Worth every penny! We were in awe by the selection of the free breakfast buffet. We will be visiting again here soon! Variety of temperatures of the hot tubs/cold water and different saunas at the spa! Clean pool!
Stayed in September 2021
Reviewed: 7 September 2021
Nikolay
BulgariaFor a self-proclaimed 5-star hotel and the respective pricing, it still needs many improvements, especially in the areas of hygiene, cleanliness, maintenance and staff politeness.
Convenient for a weekend escape.
Stayed in August 2021
Reviewed: 23 August 2021
Bogdan
Romaniabathroom a little worn out; free, but slow wi-fi; average a la carte menu in the hotel’s beautiful garden restaurant;
good location; beautiful premises; clean, large enough room with balcony; delicious buffet breakfast; great SPA-center; huge outdoor swimming pool; free private parking;
Stayed in July 2021
Reviewed: 22 August 2021
Nikolay
BulgariaInternet connection not working inside the room. Drains clogged in the common bathrooms at the pool. More efforts needed for hygiene and cleanliness.
Stayed in August 2021
Reviewed: 16 August 2021
Nikolay
BulgariaWe know the place and return again.
Stayed in August 2021
Reviewed: 16 August 2021
Nikolay
BulgariaBeen there many times.
Stayed in August 2021
Reviewed: 14 August 2021
Lyubima
United KingdomLovely place amazing pool outdoor and indoor- great spa , everyone is very helpful and kind . We love that place , will be back
Stayed in August 2021
Reviewed: 9 August 2021
Маринела
BulgariaN/a
Convenient location, very clean rooms, Covid restrictions in the restaurant, the pools were with the appropriate temperature.
Stayed in August 2021
Reviewed: 31 July 2021
Lorenzo
SwitzerlandOutdoor pool do not have towels for hotel guests.
Very nice and comfortable hotel with very good spa and outdoor pool.
Stayed in July 2021
Reviewed: 16 July 2021
Iliana
United KingdomThere aren’t coffee machines in the rooms
The staff - very kind and helpful, the wonderful mineral water
Stayed in July 2021
Reviewed: 12 July 2021
Tomche
North Macedonia/
Comfortable room, nice bed, good breakfast, car parking, very good SPA
Stayed in April 2021
Reviewed: 11 July 2021
Grigore
RomaniaVery friendly staff
Stayed in July 2021
Reviewed: 6 July 2021
Madeleine
BulgariaThe location
Stayed in July 2021
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