24 Tsar Simeon I Street, 2500 Kyustendil, Bulgaria
#6 of 11 hotels in Kyustendil
Guests' ChoiceBased on 389 hotel reviews
8.6Cleanliness
8.8
Comfort
8.7
Location
9.2
Facilities
8.6
Staff
9.0
Value for money
8.2
Free WiFi
8.5
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End of dialog contentReviewed: 9 May 2024
Snezhana
North MacedoniaOld (croassants) or bad prepeared food or cheap stuff (bad quolity honey and jams). Very solty pieces of chicken put in vegetables named arabian or so meal. Generally cheap chicken parts put together in rolat, or fish not well cleaned with bones to chock from! Never in years they served expencive meat.
Meals are far from what used to be extra quality. More and more cheaper and yesterday pieces are served (two days old croissants, old and not usable honey pie pieces, and cakes are cross, even not well baked ones were served. No more nuts, only pumpkin and sunflower seeds are served for breakfast.
Stayed in May 2024
Reviewed: 28 April 2024
Ilian
BelgiumThe facilities are a bit aged and could have been better maintained (gaps in the laminate flooring in the room, leaking shower head, the jets button in the jacuzzi was breaking every 25-30 minutes and required staff member intervention, etc.).
The spa is great, but gets crowded on the weekends. Nice central location, but still quiet. Staff was polite and efficient. The food in the restaurant was tasty, but could have been more varied.
Stayed in April 2024
Reviewed: 16 April 2024
Avramovski
United KingdomI love my stay in the hotel
Great staff,hotel,food and chef Amaizing spa clean
Stayed in April 2024
Reviewed: 15 April 2024
Petkova
BulgariaWe did like everything
Absolutely everything was adorable.
Stayed in March 2024
Reviewed: 4 April 2024
Mariela
BulgariaEverything was great! Lovely, clean and beautiful hotel! Great staff! There is extremely lovely SPA! Very, very nice place!
Stayed in February 2024
Reviewed: 11 March 2024
Nina
BulgariaPractically nothing.
The hotel is recently renovated and with suitable facilities for disabled people. The pool is a little overcrowded, yet it was clean and the atmosphere was fine. I did not visit the remaining Spa utilities and I do not have personal experience. Breakfast was rich and tasty. Staff was friendly and cooperative. The hotel is situated in a central, yet, quiet area, close to the historical sites and the famous art gallery. A visit of St. George Church dating from the 11th century is a must.
Stayed in March 2024
Reviewed: 9 March 2024
Laleto23
BulgariaEverything, loved it
Stayed in March 2024
Reviewed: 4 March 2024
Kate
BulgariaComplex have a really good SPA but will be grreat to make some 9 changes in outside SPA space. After hot water peoples bodies needs relaxation with more natural sense.
Complex service included all elements for relaxing in city environment. Perfect designs together
Stayed in February 2024
Reviewed: 12 February 2024
Mariya
BulgariaThe room was too hot and dark. A lot of people in the spa center.
Nice and supportive staff! Spa Center has many different facilities. We booked a massage and peeling therapy and could recommend them. Location is few minutes walking from the central street. Free parking is available. The food in the restaurant was delicious.
Stayed in February 2024
Reviewed: 7 February 2024
Boyan
Bulgariathe dinner was with minimal number of food and some of them of food bar was finish
spa and mineral water
Stayed in February 2024
Reviewed: 5 February 2024
Yordan
BulgariaAll
Stayed in February 2024
Reviewed: 29 January 2024
Sofia
Bulgariaclosed outdoor swimming pool
enormous apartment
Stayed in December 2023
Reviewed: 27 January 2024
Fidanka
BulgariaIt was a bit too hot in the rooms for sleeping.
The mineral water - the spa was not too full, quiet early in the morning. Children enjoyed the big food choices. The art gallery of the Maistora was right next to the hotel. The family apartment was very cozy and spacious.
Stayed in January 2024
Reviewed: 15 January 2024
Vassil
BulgariaDinner was not good.
Spa was great, but the water temperature was much lower than announced. room was small, but very warm, quite and comfortable. Breakfast was good. Great location and i was positively surprised by the city.
Stayed in November 2023
Reviewed: 15 January 2024
Philip
United StatesThe room needed a bit more lights maybe.
It was relaxing.The Spa is amazing. We had a good time.
Stayed in January 2024
Reviewed: 14 January 2024
Margarita
BulgariaThe SPA is very dark especially the pool area- you can’t see from one end of the pool to the other. Cleaning the room, the lady didn’t make the beds which I found strange. Just change the towels and took away the bins. Some of waiters (not all) in the main restaurant were distracted and slow although it was not busy.
The hotel offers very good service for the money value. The reception staff were kind, responding and cooperative. The SPA is good and although we were during the weekend it was not crowded. We were let to check out late without additional charge and this way we could use the SPA at last day of our stay too. We had an accident with the door been left opened for few hours after cleaning the room. I made a complaint as all our belongings and gadgets were there. Lucky us all was untouched after our return. As a compensation for the unpleasant situation the hotel offer us compliments from the SPA- any procedure upon our choice (one for me one for my husband though he refused it). I found this very kind and professional. They could just ignore the complaint but they did their best.
Stayed in January 2024
Reviewed: 13 January 2024
Snezhana
North MacedoniaNot much control or none over children doing what they like as if ut us their private pool by stuff. For dinner not once there was any buftek, only chicken, pork and cheap fish. Salats and froot were excelent. The sweets were boring, and they are the same for several years, sugar siryp over pastry. The curtons in the rooms are very dirty as well as the carpets and this needs to be cleaned min twice a year but it is not. Otherwise everything is clean. The light at the small pool and in the coridors is very discreet like in a night club and one can as I almost did, braje a leg in the wetty dark surrounding.
Breakfast was very good, and once upon a time it was excelent. Location is excelent. Drinks prices are quite ok. There is a sault room added to the spa facilities.
Stayed in January 2024
Reviewed: 5 January 2024
Klimentina
North MacedoniaIt was a period after New Year, so there was so crowdy, it seems that the capacity of the SPA center is not enought for the capacity of the hotel's rooms in the winter when outdoor pool is closed. The dinner was not good. Kystendil in winter is very polluted, so you can not open the door for fresh air because of the pollutuon.
The pools with mineral wather, salt room. SPA center is very clean, the conditions there have improved constantly. The brekfast is good.
Stayed in January 2024
Reviewed: 2 January 2024
Vesela
BulgariaDinner main dishes were not tempting; while having a massage there was a lot of vacuum cleaning noise and loud discussion in front of the door
Great SPA facilities, a bit small for the size of the hotel. Breakfast was absolutely great, buffet dinner had great salad bar. Warm building and rooms. Comfy beds, all very clean. Very pleasant activities - drawing while having a glass of wine. Classical massage I enjoyed very much.
Stayed in December 2023
Reviewed: 31 December 2023
Jeremy
FranceThe temperature in the room was not possible to be diminished (30°C in December!) due to the heat from the hot water source, it was thus hard during night.
It is located nearby the therms and city centre. Wonderful. And spa is Great! Staff is really helpfull and smily.
Stayed in December 2023
Reviewed: 14 December 2023
Slobodan
North MacedoniaThe dinner could be little bit better...and I had problem with heating, the Air-conditioned was too noisy...
Everything was almost perfect.Staff facility ,room,restaurant...
Stayed in October 2023
Reviewed: 11 December 2023
Maria
BulgariaThe food was fine, but not great as expected. The breakfast was better than the dinner.
We really liked the hotel, the wellness center is super. We booked a massage which was very relaxing and professionally done. There are plenty of SPA rooms to choose from.
Stayed in December 2023
Reviewed: 7 December 2023
Vlado
SerbiaThe hotel is clean, cozy, warm, the staff is polite. There is a place to park, the room is warm, it is not very big, but it is not small either, there are two saunas, a swimming pool with jacuzzi. For the money, it's great and deserves it. Thanks
Stayed in December 2023
Reviewed: 24 November 2023
Anna
CyprusNot very variable menu in the restraint , no fish or sea product, nowadays it can be presented somehow
Lovely place, very quiet and comfortable, friendly staff
Stayed in November 2023
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