2nd Floor Times Square Shopping Centre, Spg 13-29, Jalan Berakas, Kg Jaya Setia, Mukim Berakas A, BS2713 Bandar Seri Begawan, Brunei Darussalam
#18 of 25 hotels in Bandar Seri Begawan
Guests' ChoiceBased on 220 hotel reviews
6.9Cleanliness
7.2
Comfort
7.3
Location
8.5
Facilities
6.9
Staff
8.0
Value for money
7.4
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 February 2023
Noorafidah
Brunei DarussalamNo window
Convenience to shopping mall
Stayed in February 2023
Reviewed: 2 February 2023
Michelle
Australiabuilding is outdated must renovate
convenient location !!!
Stayed in February 2023
Reviewed: 29 December 2022
Sufian
Brunei DarussalamNo view, the pillows were not comfortable so as the bed, limited television programme
Near shopping mall
Stayed in December 2022
Reviewed: 19 December 2022
Siti
Brunei Darussalamthe concierge/bell boy didnt assist to open and welcome at the entrance. there was no water in the morning. when we first arrive to our rooms the hallway and toilet floors were wet and the room smelt damp and it felt the housekeeping did everything in a rush. we actually had to wait an hour for our room after check in. the pool was not kid friendly. the pool area looked like a storage. chairs and tables was not neatly kept. the shower knobs were wrongly installed hot-cold,cold-hot.
Stayed in December 2022
Reviewed: 18 December 2022
Umy
Brunei DarussalamNo water in the morning & the air conditioner is not cold
Restaurant easy to find & shopping complex.
Stayed in December 2022
Reviewed: 5 December 2022
Kittyfireside
AustraliaThe room is tired and in need of a renovation ...was only here for 1 night ...bathroom grout and shower screen could do with a lot of TLC
Close proximity to airport, eateries right downstairs, free hotel transport to airport
Stayed in December 2022
Reviewed: 30 November 2022
Эдуард
Azerbaijanold
better to change the bedsets
Stayed in November 2022
Reviewed: 19 November 2022
Suhaili
Brunei DarussalamNo comments at this time
very accessible to Shop/ATM//cinema etc
Stayed in October 2022
Reviewed: 10 September 2022
Hj
Brunei DarussalamCar parking sinage for Hotel tenant shoul be cleared label or displayed as to confuse mix up with non tenant.
Easy to get foods & mostly all Halal
Stayed in September 2022
Reviewed: 5 September 2022
Aidah
Brunei DarussalamAffordable, Very clean room, nice smell of bedsheet/pillowcase/blanket
Stayed in August 2022
Reviewed: 1 September 2022
Nazri
Brunei DarussalamThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 19 August 2022
Evangeline
Philippinesour room itself needs refurbishmeny carpet is dirty , chairs with broken leg towels looks old
location , accessibility to airport !
Stayed in August 2022
Reviewed: 3 August 2022
Rudi
Brunei Darussalamthe tv didnt work, have to change to another room. the iron doesnt work well, the sink and shower head need maintenance. the kabinet door need to be maintain. please inform in the social media or customer if the swimming pool is closed
the prime location and the shop
Stayed in August 2022
Reviewed: 17 June 2022
Azri
Brunei Darussalamall was good only if u can upgrade the TV to smart and bigger TV
easy to reach out for food and etc
Stayed in June 2022
Reviewed: 11 June 2022
Pg
Brunei DarussalamThe price of staying there is not suitable. That will be my first and last. Very hot. The aircon amd facilities inside the room is worst. Didnt expect that to have or feel to stay there by having a nice cold/chill room. Broken facilities such as the door closer, no iron for ironing Broken safebox. Seriously its the worst
Stayed in June 2022
Reviewed: 2 June 2022
Norazizah
Brunei DarussalamBreakfast not as our expectation, swimming pool also cannot use
Katil selesa
Stayed in June 2022
Reviewed: 24 May 2022
Un
Brunei Darussalamthe toilet was not working well room was not maintain well maybe because of post covid
convenient parking lots and shops downstairs
Stayed in May 2022
Reviewed: 30 July 2021
Mommy
Brunei DarussalamNil
Comfortable
Stayed in July 2021
Reviewed: 25 July 2021
Antonio
SpainRooms sharing doors with next room, very noisy
Stayed in July 2021
Reviewed: 18 July 2021
Sharina
Brunei DarussalamThe room did not have natural light - tried to get a room change but the front desk girl gave a bit of an attitude. So I stayed in this room not really knowing when day or night was unless I looked at my watch. And the dim lighting was so bad on my eyes. The breakfast was always the same...2 eggs and an egg sandwich. Though I had 2 days of very oily fried noodles with nothing in it and one day I had cold stale fries and stale bread. The room was musty. The toilet smells bad. It was also a constant battle to get drinking water. Apparently if the housekeeping people are not in you can't get water or you'll get a small bottle and housekeeping is only in from 8am to 4pm. So I think $100 a night is really not worth it. It felt truly like a prison for the 15 days and I was so happy to get out on release day.
I had to do my 15 days quarantine in this hotel as there wasn't many other hotels available during the dates I was quarantining. The only good thing about the hotel is the size of the room. The standard double was spacious so you'd have room enough for workouts. The fact that there are a lot of eateries downstairs means that you could get food from these eateries but it is not necessary that all of them will be willing to deliver to the hotel.
Stayed in July 2021
Reviewed: 2 January 2023
Anonymous
Australiaproperty is a little rundown, showing it’s age.
the location, convenience. airport transfer is a big plus.
Stayed in December 2022
Reviewed: 9 December 2023
Anonymous
MalaysiaIt was badly maintained and poor breakfast
Stayed in September 2023
Reviewed: 13 January 2023
Anonymous
Singaporeroom standard , was allocated a room with no views ! TV and remote control not working. Stinky room and toilet. there is lizard in the room
location and amenities, food outlets
Stayed in January 2023
Reviewed: 3 June 2024
Leonora
Brunei DarussalamThere are no comments available for this review
Stayed in May 2024
West Bend, USA
Armidale, Australia
Mazamet, France
Merris, France
London, UK
Chiprovtsi, Bulgaria
Mbarara, Uganda
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content