Rua Coronel Pilad Rebuá, 679, Bonito, CEP 79290-000, Brazil
#19 of 21 hotels in Bonito
Guests' ChoiceBased on 15 hotel reviews
7.4Cleanliness
7.3
Comfort
7.5
Location
8.4
Facilities
7.3
Staff
7.6
Value for money
6.8
Free WiFi
7.4
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Showing 1 – 15
Reviewed: 23 February 2023
Mario
GermanyBad breakfast service. One day they did not refill the buffet after 9am. The stuff in the breakfast is really lazy and bored.
Nice and cosy hotel. Good location.
Stayed in February 2023
Reviewed: 26 September 2022
Evie
New ZealandThe lock on our balcony door was broken and we were told it would be fixed on the first day we arrived. Nothing was done to fix it for the duration of our stay. There were little to no vegan options provided at the restaurant and we therefore were unable to eat there. This was a little disappointing especially as we had already let the hotel know ahead of time that we had special dietary requirements.
The reception staff were very kind and welcoming ☺️ (Thank you Nicole for being so friendly and helpful!) The room was clean and comfortable.
Stayed in September 2022
Reviewed: 7 December 2021
Jakobb
United StatesThe front desk staff was not well trained and a bit unprofessional, which I guess is normal is a small remote place like Bonito. We didn't have any major problems with them. They did charge us the wrong amount at checkout, but when I noticed and complained, they were happy to reimburse and charge the correct amount. They didn't know how to reimburse to a credit card and had to call their "finance team" to learn how to do that. In the end it was fine. Independent of this, we noticed they lacked training in general. Another example: when we were at the swimming pool, the lady at the bar said that wasn't her standard position and, thus, she wasn't sure what food/cocktails they could make. About 30min later, another lady approached us with more information. It was all very amateurish. When we got to our room in the third floor, it smelled really bad of sewage. We asked to change rooms but that was not possible because the hotel was full. We left the balcony open. The next day the smell was less intense. The third day it was gone. Still, it gave us a terrible impression. The bed/pillows were subpar (think of a standard motel).
The breakfast was amazing. Very nice buffet. The chef was present and very friendly. He even asked about food allergies etc and made a special dish for us. However, we were upset that a family member who was not staying at this hotel was not allowed to have breakfast with us. Obviously we would be happy to have paid extra for him (as with any hotel), but they simply didn't allow. Note that the breakfast area was totally empty. The swimming pool area is nice. The location of the hotel is great.
Stayed in December 2021
Reviewed: 29 December 2023
Eider
IrelandThe staff were so rude, especially the travel agency girl , the receptionist had no manners and we had to ask for the manager. The breakfast was awful, we stayed for 4 days and one of the days the bread was so old that could break your teeth. The place has seen better days.
The location. The art hanging around the place.
Stayed in December 2023
Reviewed: 1 October 2023
Gila
United Statesit's a bit far from downtown where everything is located. restaurants and bars. but for us it wasn't any problem. the lady at the tour information is not pleasant. doesn't speak any English and took her forever to pay attention to us.
very beautiful. we love the pool area and the pool and soccer tables . heated pool is a plus. the hotel is ery unique and beautiful. breakfast is awesome.
Stayed in September 2023
Reviewed: 11 September 2023
Marcelo
BrazilNothing
Everything is worth it!
Stayed in September 2023
Reviewed: 15 June 2023
Wellington
BrazilBebidas do bar!
Apartamento top!
Stayed in June 2023
Reviewed: 13 April 2023
Costa
BrazilThe heated pool wasn't very clean
the bar service
Stayed in April 2023
Reviewed: 1 January 2022
Steven
PortugalThere are no comments available for this review
Stayed in January 2022
Reviewed: 30 January 2024
Andre
LuxembourgThere are no comments available for this review
Stayed in November 2023
Reviewed: 6 November 2023
Jannik
ParaguayThere are no comments available for this review
Stayed in October 2023
Reviewed: 5 November 2023
Mariana
BrazilThere are no comments available for this review
Stayed in September 2023
Reviewed: 28 September 2023
Fregonezi
ItalyThere are no comments available for this review
Stayed in September 2023
Reviewed: 2 October 2021
Luiz
BrazilThere are no comments available for this review
Stayed in October 2021
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