Plot 54353, New CBD, Corner Khama Crescent & Western Avenue, Gaborone, Botswana
#10 of 25 hotels in Gaborone
Guests' ChoiceBased on 439 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.0
Staff
8.6
Value for money
7.8
Free WiFi
8.1
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End of dialog contentReviewed: 26 November 2022
Andrea
NetherlandsBreakfast not great. If you come early, not everything is ready yet.
Friendly and professional staff
Stayed in November 2022
Reviewed: 14 November 2022
Theo
United Statespower shortage, breakfast short on few items, rooms could be better cleaned and refreshed
great location, awesome staff
Stayed in November 2022
Reviewed: 1 November 2022
Tendai
ZimbabweI hate the touting behavior of Capelo and #Social. personnel. This is not acceptable by international standards. So it was difficult for me to enjoy the back yard section. In addition the two places are noisy from mid week. I had to ask for room change.
central and easy reach to other services.
Stayed in October 2022
Reviewed: 12 October 2022
Keshav
Botswanathe location was great.
Stayed in October 2022
Reviewed: 4 October 2022
Christopher
United StatesThe gym facility was under construction, and this was not noted ahead of the stay. I use this to help with jetlag so was less than optimal.
Room was quiet and well maintained. The location was good in central Gaborone. The staff was friendly and helpful.
Stayed in September 2022
Reviewed: 30 September 2022
Robert
BotswanaNoisey ask for a suite at the front of the hotel on the 7th Floor
Stayed in September 2022
Reviewed: 22 September 2022
Lloyd
ZambiaNeeds improvement on meals. Most things on the menu could not be found in the kitchen. Serving also takes longer. By the way were not picked from the airport.
Location is good
Stayed in September 2022
Reviewed: 16 September 2022
Wendy
South AfricaThe Hotel was fully booked and I was accommodated in one of their Apartments
Stayed in September 2022
Reviewed: 12 September 2022
Godfrey
South Africagym under repair
excellent service from hotel staff … Lebo at front desk and IT &audio visual related services from Percy
Stayed in September 2022
Reviewed: 12 September 2022
Shaanthegreat
IndiaThere should have been variety in menu. The breakfast everyday was same
Staff was courteous. Food was good
Stayed in August 2022
Reviewed: 2 September 2022
Jorum
ZimbabweThe shower and the soap holders are now old and need to be changed. We tried to get cash for embassy applications and the hotel had limited cash. However, the manager tried his best to help.
I like the location of the hotel which situated within the governmental buildings and centers of learning, a gym and several other options.
Stayed in September 2022
Reviewed: 30 August 2022
Shailty
AustraliaNo iron in the room, had to call reception each time l wanted to use the phone
The room was very clean, food great
Stayed in August 2022
Reviewed: 29 August 2022
Masellane
South AfricaI booked at Masa because they advertised that they have a gym however when I arrived I was told the gym is still under construction. Hotel should remove gym facilities from the advertising until the gym is ready for use.
I’m happy with everything provided by the hotel. The rooms are spacious and clean. The staff was very friendly and helpful.
Stayed in August 2022
Reviewed: 26 August 2022
Naledi
Botswanafew & limited tv channels
the food
Stayed in August 2022
Reviewed: 20 August 2022
Muleba
ZambiaIt was centrally located and the Hotel had credible Uber
Stayed in July 2022
Reviewed: 3 August 2022
David
United KingdomThe air conditioning in my room wasn't working and when I arrived there was a flashing light bulb that needed to be replaced. Otherwise, the room was comfortable.
The staff were very efficient and welcoming and I was able to enter my room even though I arrived early. They were very friendly, in particular Thabile who arranged an enjoyable tour of Gaborone for me. I also appreciated the free airport shuttle for my return. There was a very good breakfast and the evening meal was good too.
Stayed in August 2022
Reviewed: 12 June 2022
Roux
South AfricaShower leaked - bathroom floor totally wet / soaked in water after shower. Bed a bit uncomfortable. When you turn around during night sleep your partner wakes up because of the shakiness of the bed
Neat, Friendliness, helpful
Stayed in June 2022
Reviewed: 20 May 2022
Albertus
South AfricaParking !
Breakfast was top class , room really good and designed for business men and or spouses Location not ideal for technical people wanting to be near the Technopark and the airport !
Stayed in May 2022
Reviewed: 20 May 2022
Shaul
Israelspacous room , very friendly and helpful staff.
Stayed in May 2022
Reviewed: 18 May 2022
Alexander
BulgariaJust in case you are expecting calm and peaceful place, this is not the one you should consider. It is rather a place for those who are looking to be close to the active life in the center of the city and enjoy dynamic atmosphere.
Located in the heart of the Central Business District, which makes the surroundings bit noisy, especially in the evening hours. Lots of options for eating and drinking. It feels safe also. Great breakfast choices ...
Stayed in March 2022
Reviewed: 31 March 2022
Ansgar
NamibiaLifts partly didn't work. Booked a room with city view, instead got a window into the entrance lounge. Poor signage in the parking garage, had to walk around to find the lift/entrance to the hotel.
Very friendly staff
Stayed in March 2022
Reviewed: 12 March 2022
Shaul
IsraelVery loud music on weekends till late hours at night.
Nice and helpful staff, shuttle from the airport waiting on time, good food spacious room.
Stayed in March 2022
Reviewed: 6 March 2022
Evans
United Kingdomthe room was a bit out dated
Location of property and secure car park
Stayed in February 2022
Reviewed: 25 February 2022
Don
NetherlandsI sadly gave only a "7" whereas this could have been a "9". For these two reasons: (1) I stayed a week. My shower lacked the handle to allow water to flow ... I notified reception twice of this. Once, someone checked in my room, to conclude that the handle lacked - after that, nothing. I gave up and used the bath instead. (2) The pool area was very nice as said, but there were only 2 lying chairs. Of which one was broken. We informed the pool staff thereof, but it seemed like there were no other lying chairs, and nothing ever changed. Dear hotel, please train your staff to be more pro-active and to actually SOLVE such problems rather than just shrugging. It gives a very bad impression. I am not the complaining type, I don't want to spend energy on asking more than twice, and I just adapt. But it does cause a 7 instead of a 9. This is more than anything about "attitude".
My more expensive "club" room was excellent, with one exception (see below). Staff generally very friendly and helpful. Breakfast very good - do know that you can ask for e.g. cappuccino (decent one!) without extra cost, I only found out on the last day of my stay :) Very nice pool area. Two decent restaurants.
Stayed in February 2022
Reviewed: 4 January 2022
Zaza
South Africaaircondition had to be fixed after not working for hours
neat and comfortable
Stayed in January 2022
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