228 Bow Avenue, T1L 1A5 Banff, Canada
#46 of 49 hotels in Banff
Guests' ChoiceBased on 1015 hotel reviews
7.4Cleanliness
8.0
Comfort
7.9
Location
9.2
Facilities
7.2
Staff
8.5
Value for money
7.4
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Tammy
CanadaNo fan or air flow in the room . Elevator not working .
The location
Stayed in May 2024
Reviewed: 1 May 2024
Tracy
AustraliaElevator was broken
great location local wildlife nearby
Stayed in April 2024
Reviewed: 29 March 2024
Engman
CanadaThe pillows were too firm, elevator not working, train went by so many times.
We stayed for the view and location so we could walk everywhere. The room was spacious and clean. We liked the balcony. The bed was comfortable.
Stayed in March 2024
Reviewed: 28 March 2024
Jonathan
CanadaWiFi
Stayed in March 2024
Reviewed: 26 March 2024
Megan
AustraliaThe property is in a great location close to transport, hiking trails and shops. Rooms are dated but comfortable.
Stayed in March 2024
Reviewed: 22 March 2024
Chien
CanadaI didn’t like the thermostat not working
I like the location just beside my work place
Stayed in March 2024
Reviewed: 14 March 2024
Smsmith142
CanadaCarpet is dated.
Comfy beds, nice balcony and room was very clean. The hot tub/pool next door was very nice too.
Stayed in March 2024
Reviewed: 4 March 2024
Kinga
CanadaCan hear people talking next door with adjoining room door.
Great location!
Stayed in March 2024
Reviewed: 3 March 2024
Inderpreet
CanadaThey did not have facilities such as bathrobes or slippers in their rooms.
I like the helpful and kind staff. I really enjoy the sauna and other recreational areas, although these are only available at the sister hotel, which is fair considering the hotel cost of the stay.
Stayed in March 2024
Reviewed: 24 February 2024
Sheung
Hong KongGood choice
Stayed in December 2023
Reviewed: 5 February 2024
Mark
CanadaThey had underground parking for small cars but didn't enforce the use. I drive a 3500 and was made to park on the street. Had to wake up early so I didn't get towed or tickets. This was very disappointing.
Stayed in February 2024
Reviewed: 3 February 2024
Samuel
CanadaNot enough EV chargers.
Underground parking, pool, location.
Stayed in January 2024
Reviewed: 28 January 2024
Bacia
CanadaCleanliness and friendly staff
Stayed in January 2024
Reviewed: 23 January 2024
Julie
United KingdomAmazing staff. Couldn’t do enough for you. Short walk into the centre.
Stayed in January 2024
Reviewed: 13 January 2024
Cameron
AustraliaThe tv remote didn’t work properly, the bedding was uncomfortable
Friendly staff, good location next to the river/trail, warm and welcoming room
Stayed in January 2024
Reviewed: 7 January 2024
Jones
New ZealandThere was no microwave in our room - just one in the hallway on our floor. It was always in use - not easy to use. There wasn’t one on the floor below either - which we went looking for when the one on our floor broke. Very disappointing considering how much we paid for the room.
King size room was spacious, nice and warm room!
Stayed in January 2024
Reviewed: 4 January 2024
Janina
CanadaThere must be a real worker shortage because the staff at the front desk are rude and ..just don't want to do their jobs or help customers. I stayed in a painfully overheated room and was told by the standoffish front desk clerk that I was basically making up the story and that I didn't know how to use a thermostat. After 2 uncomfortably hot days and no sleeping, I was rude and finally got service. That was a month ago. Knowing this hotel well and having had great service here over 8 stays,I decided that must have been a one off and stayed last week. Nope. Same staff, same overheating problem.
The location is good. It's always clean (I've stayed here at least 8 times).
Stayed in December 2023
Reviewed: 1 January 2024
Terrence
CanadaSmall outdated rooms
Great location
Stayed in December 2023
Reviewed: 27 December 2023
Lyubov
CanadaLocation, parking
Stayed in December 2023
Reviewed: 25 December 2023
Neil
CanadaFor winter visits, perhaps provide a rubber mat by the door to keep winter boots from melting on the carpet.
Fantastic location for visiting Banff.
Stayed in December 2023
Reviewed: 13 December 2023
Sherry
CanadaMain lobby needs updating
Great value for the dollar!
Stayed in December 2023
Reviewed: 8 December 2023
Jan
Canadabreakfast in next door hotel. Breakfast buffet was terrible cold.
Stayed in December 2023
Reviewed: 7 December 2023
Laryea
GhanaCrossing the road to have breakfast or dinner
The facility
Stayed in November 2023
Reviewed: 2 December 2023
Polina
CanadaThe pillows and the cover was not right for me.
The location is perfect! The hotel is not new and not fancy, but it's clean, relatively cheap and worth the money. What I particularly liked is that it's the first hotel that really reward "green" behavior! They gave me discount to the nearby restaurant for not asking for housekeeping. I was there 3 nights and I'm perfectly fine with towels not changed every day. I liked this incentive!
Stayed in November 2023
Callantsoog, Netherlands
Killarney, Ireland
Amoudi, Greece
Ciudad Guzmán, Mexico
Biograd na Moru, Croatia
Sveti Stefan, Montenegro
Yinchuan, China
Mahabalipuram, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content