123 Metcalfe Street, K1P 5L9 Ottawa, Canada
#4 of 56 hotels in Ottawa
Guests' ChoiceBased on 278 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.5
Facilities
8.9
Staff
9.4
Value for money
8.3
Free WiFi
8.0
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End of dialog contentReviewed: 27 May 2024
R
CanadaWe had a one night stay in this hotel. We've been provided with extremely dark room on the 2nd floor without ceiling lamp and windows facing the wall. Stuff on side said that they completely booked and can't change the room for us (we asked for something at least on higher floors with a bit more of light in it) and started to convince us that they already did upgrade of our room for bigger one (which I never asked). No attempt to please the customer or at least reduce the level of disappointment a little. Once we back in the room and sat down on the bed - lamp which is mounted in the bed headband just fall off on the pillow. This was fixed after, but left another sour feeling.
We had quite a bitter situation, but manager did her best to solve it in the very end. Location is great, lobby is nice looking.
Stayed in May 2024
Reviewed: 25 May 2024
Asmaa
CanadaGreat location downtown, clean facilities
Stayed in May 2024
Reviewed: 22 May 2024
Monica
CanadaThe guest service, the ambiance, the decor, the restaurant
Stayed in May 2024
Reviewed: 21 May 2024
Kikiplop
CanadaWalls between rooms are a bit thin and we could hear neighbors who weren't really trying to be discreet. And dogs are allowed so you gotta be ready to hear some barking. Nothing horrible though.
Great location. Beautiful lobby and atrium. Restaurant is great (although a bit pricey). Room was simple, comfortable and clean.
Stayed in May 2024
Reviewed: 18 May 2024
Vadim
United States-
design, location, stuff
Stayed in April 2024
Reviewed: 18 May 2024
Phetnara
CanadaAir conditioner is too noisy and smell of something like perfume or cleaning spray in the room.
Location is in central and we can walk around to visit famous places and restaurants. Staff are welcome and very friendly. Bed is very comfortable. Hotel is nice and clean.
Stayed in May 2024
Reviewed: 16 May 2024
Plumarz
CanadaExcellent location and a nice vibe
Stayed in May 2024
Reviewed: 16 May 2024
Nathan
CanadaBathroom was small with minimal counter space
Price and location
Stayed in May 2024
Reviewed: 11 May 2024
Michele
United StatesHotel itself has a cool funky vibe. It used to be a YMCA. All the staff were amazing. We were in town for a funeral and needed a later check out. They were kind enough to extend our check out time. We had breakfast in the restaurant. Their Eggy sandwich was so good. The rooms are spacious and the location is great. We could walk to many restaurants and shops. Next time we are in Ottawa we will be staying here again
Stayed in May 2024
Reviewed: 7 May 2024
Sandra
CanadaVery quaint. Like the mix of the old and new. The library in the lobby was a beautiful touch to the overall place. I like the openness and the solarium in the lobby.
Stayed in May 2024
Reviewed: 2 May 2024
Michelle
CanadaThe lower floor rooms that face the atrium can be noisy.
Beautifully decorated, and very well appointed and comfortable rooms
Stayed in May 2024
Reviewed: 1 April 2024
Heather
SwitzerlandThe beds were comfortable and the lobby lounge was peaceful
Stayed in March 2024
Reviewed: 1 April 2024
Tammy
CanadaNothing negative to say
The staff was extremely kind and courteous. Hotel is amazing for families travelling with teens. Very well located
Stayed in March 2024
Reviewed: 31 March 2024
Jingzhu
CanadaWindow design, bathroom fan didn’t work, missing amenities (only one pair of slippers for two people)
spacious,cleaness
Stayed in March 2024
Reviewed: 10 March 2024
Emilee
CanadaThis property is the nicest stylish hotel in the city. The atmosphere makes it worth a visit. The staff are incredible and willing to do anything to help make your stay perfect. Special shout out to Caleb for going extra and beyond for us.
Stayed in March 2024
Reviewed: 8 March 2024
Marjan
CanadaNothinh
Super clean. Beautiful interior design. Nice staff.
Stayed in March 2024
Reviewed: 8 March 2024
Makeisha
Trinidad and TobagoEverything was excellent
Staff were amazing, polite and attentive all round.
Stayed in March 2024
Reviewed: 7 March 2024
Steve
CanadaN/A
Clean, comfortable, nicely furnished, in a great location.
Stayed in March 2024
Reviewed: 4 March 2024
Ira
CanadaStaying at The Metcalfe by Gray Collection for a getaway truly exceeded my expectations. The hotel's beauty and aesthetics were remarkable, and the price was definitely worth it. The rooms were immaculately clean, leaving me with nothing to complain about. Additionally, the complimentary Nespresso bar and Oysters were a delightful touch, contributing to a thoroughly enjoyable experience. The staff went above and beyond with their exceptional hospitality, and the shampoo's delightful fragrance was an added bonus. Overall, it was an outstanding stay.
Stayed in March 2024
Reviewed: 22 February 2024
Migs
PhilippinesStaff and hotel is beautiful
Stayed in February 2024
Reviewed: 1 February 2024
Monica
CanadaThé décor
Stayed in December 2023
Reviewed: 31 January 2024
Sally
CanadaThe room was a bit noisey. It also had 6 stairs which was not great as I had a large suitcase
The room was excellent, nicely decorated. Ample lighting and a good size bathroom. The bed was comforable and really fresh linens. The valet service was quick and friendly. The bar had excellent knowledgable staff.
Stayed in January 2024
Reviewed: 30 January 2024
Caroline
CanadaNA
Everything!
Stayed in January 2024
Reviewed: 26 January 2024
Hmc2468
United StatesMaybe a better concierge service, more information about the city sightseeings.
The best location! Beautiful Lobby and a nice atmosphere.
Stayed in December 2023
Dinant, Belgium
Primorsko, Bulgaria
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Duck, USA
Willstätt, Germany
Milan, Italy
Aljezur, Portugal
Sankt Koloman, Austria
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