150 Albert Street, K1P 5G2 Ottawa, Canada
#38 of 56 hotels in Ottawa
Guests' ChoiceBased on 733 hotel reviews
8.0Cleanliness
8.5
Comfort
8.6
Location
9.0
Facilities
7.9
Staff
8.8
Value for money
7.5
Free WiFi
8.1
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End of dialog contentReviewed: 21 May 2024
Zohreh
Canadabreakfast
room was clean and very friendly staff but the breakfast wasn't my expectations to compare to the other Sheraton that I had stay . not having a big lobby and had a good stay for one night. very good location
Stayed in May 2024
Reviewed: 17 May 2024
Anuj
IndiaCourteous and helpful staff
Stayed in May 2024
Reviewed: 15 March 2024
Matteo
United StatesLocation was great as it was walking distance to all main attractions and restaurants.
Stayed in March 2024
Reviewed: 13 March 2024
Desiree
CanadaIt would have been good to have food service at the room.
The location is fantastic! So is the staff. All employees were very attentive and professional. We brought our dog and it was very pleasant. The brought us a cushion for her and bowls as well.
Stayed in March 2024
Reviewed: 12 March 2024
Tania
CanadaBeds were too soft and not comfortable. Did not supply extra blankets and pillows.
Great location. Very central to everything downtown, sites, restaurants etc. Staff were helpful and pleasant. Large rooms. Onsite parking available at a price.
Stayed in March 2024
Reviewed: 12 March 2024
Rj
CanadaNothing.
The hotel is well situated in downtown Ottawa near everything. Breakfast was very good, but the restaurant was closed for lunch. Did not eat there for dinner. Would choose this hotel again.
Stayed in January 2024
Reviewed: 9 March 2024
Yahsob
CanadaLocation
Stayed in February 2024
Reviewed: 6 March 2024
Sophie
United KingdomGreat central location, comfortable bed, and very friendly staff. The check-in team provided a map of the city and recommendations of nearby eateries, which was very helpful. She also arranged for extra teabags, housecoat and slippers to be delivered to our room. Overall a wonderful stay.
Stayed in March 2024
Reviewed: 2 March 2024
Minna
United KingdomThe location was ok; walking distance to Byward Market and the Rideau Centre but it was a 10-15 minute walk. Probably quite a few hotels nearer. Subway station just a block away though. Hotel seemed quite dated but the room was big and the beds comfy. The pool was not open when we visited. Perhaps a bit overpriced for what it was
Stayed in February 2024
Reviewed: 11 February 2024
Greg
IrelandFlour in my scramble eggs
Comfortable bed, large smart TV, nice staff, tasty breakfast and overall cleanliness.
Stayed in December 2023
Reviewed: 8 February 2024
Siziwe
CanadaN/A
NA
Stayed in February 2024
Reviewed: 5 February 2024
Chariz
United Arab EmiratesThe water doesn't drain that fast in the bath, sometimes would stay a little longer so quite uncomfy while showering.
The location is superb, beds and pillows are super comfortable! The room is quite large for a family of 4.
Stayed in December 2023
Reviewed: 25 January 2024
Huyen
VietnamAll goods
Staff are super nice and supportive and helpful. Location is great as it is closed to tourist points. Shops and Restaurants are all around.
Stayed in December 2023
Reviewed: 8 January 2024
Mukagasana
CanadaNothing
We liked the good rooms and your service
Stayed in January 2024
Reviewed: 5 January 2024
Anita
CanadaGreat location and comfortable, large rooms
Stayed in December 2023
Reviewed: 5 January 2024
Haque
CanadaThere were no slippers in the washroom. The gym is very small.
Comfy bed, good service.
Stayed in January 2024
Reviewed: 2 January 2024
Richard
Canada7th floor, room 19 is near the stairwell door. A door continuously banged while I was trying for an afternoon sleep. Possibly elevator door banging. Attitude of the parking valet when giving my car keys to him: he talked towards the front window or his phone, not me; also the sliding window wasn't open. He talked twice; I had to ask him to speak up. Poor communication. The parking situation is difficult; not too much drop off space. The use of the porters dolly was helpful; just not enough of them. I had to go looking on all 17 floors and still didn't find one. One had been returned to the main floor lobby when I found it. More needed, accessible.
Friendly maids, service desk, clean. Knew my name when I phoned the front desk from the room.
Stayed in January 2024
Reviewed: 2 January 2024
Fraser
CanadaCheck in very smoth and from desk very polite
Stayed in January 2024
Reviewed: 2 January 2024
_ireczek_
Poland- outdated bathroom - no bedside table on one side - stains on armchair
- location was OK, quiet area - the room was spacious
Stayed in December 2023
Reviewed: 4 December 2023
Soheil
CanadaSimilar to many Sheraton properties, the amenities provided do not seem to align with the price paid. I wish it could have at least a breakfast included!
Staff were accommodating. The early check in was also a thumbs up. Great Location
Stayed in December 2023
Reviewed: 30 November 2023
Mary
CanadaLocation was perfect for me
Stayed in November 2023
Reviewed: 20 November 2023
Christina
CanadaIt was all good! The bed is comfy and it was nice to have a good breakfast there. Nice buffet!
Great location!
Stayed in October 2023
Reviewed: 7 November 2023
Miracle
CanadaIt was a fun trip. Room was perfectly sized. Breakfast buffet was great. The only downside was that the pool was being renovated when we went...bummer.
Stayed in October 2023
Reviewed: 26 October 2023
Le
VietnamLocation, quick checkin, nice staff, good breakfast
Stayed in October 2023
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