Reviews of Sandman Hotel Cranbrook 3 stars
405 Cranbrook Street, V1C 3R5 Cranbrook, Canada
#16 of 19 hotels in Cranbrook
Guests' ChoiceReview score
Based on 168 hotel reviews
6.6Score breakdown
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Cleanliness
7.4
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Comfort
7.3
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Location
7.8
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Facilities
6.7
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Staff
8.1
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Value for money
6.7
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Free WiFi
7.3
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Reviewed: 18 April 2024
Steve
Canada12 reviews7.0“Fine”- • Leisure trip
- • Solo traveller
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
The room wasn’t super, but it was clean and adequate for one night.
Location dennys staff
Stayed in April 2024
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Reviewed: 14 March 2024
Murrey
Costa Rica2 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
The room was well aged, the bed and bedding though were clean and comfortable.
Stayed in March 2024
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Reviewed: 5 February 2024
Hetti
Canada3 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 2 nights
- • Submitted via mobile
N/A
Non applicable
Stayed in February 2024
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Reviewed: 22 January 2024
Hetti
Canada3 reviews8.0“We will stay again as it works for the medical appointments that we need to add”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 2 nights
- • Submitted via mobile
We don't stay in motels very often so had to spend a bit f time searching for things. There were no hospitality flyers anywhere and we are not technical people so we're unable to access a room service menu or even figure out how to use the scan thingys that were on the desk. Tv watching was a challenge, but was promised that it would be rectified when I complained on checkout.
Location of restaurant was great as weather was bad. Toilet in a very cramped space, a large person would have gotten stuck. The manager that was on when I checked out was very good when I complained about TV service, but the one when I checked in could have come to our room when I complained instead of just giving me a TV channel to view
Stayed in January 2024
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Reviewed: 24 December 2023
Carolyn
Canada3 reviews8.0“Clean & comfortable”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
Although dated the property is well managed and staff very friendly and helpful. Our room was clean & comfortable and quiet. It was a nice one night stay while driving through to our destination in Alberta. Price was good too !
Stayed in December 2023
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Reviewed: 16 October 2023
Daniel
Canada2 reviews8.0“I will continue using”- • Leisure trip
- • Solo traveller
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
N/a
Stayed in October 2023
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Reviewed: 2 October 2023
Fred
Canada15 reviews6.0“front desk did acknowledge and apologize offer discount.and offer d”- • Leisure trip
- • Couple
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
electric heat did not respond to thermostat . Bathroom fan so loud couldn’t hear the trains
pets friendly.
Stayed in September 2023
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Reviewed: 22 September 2023
Peter
United Kingdom23 reviews6.0“Reasonable accomodation for a reasonable price”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
It was exceptionally noisy. People who were going to their rooms were very noisy even after 11pm, we were trying to sleep and could hear every word that was being said by people in the corridor. We were also looking forward to having a swim but when we arrived we were told that the swimming pool was out of order and had been for a considerable amount of time, but this was not stated on Booking.com
The room itself was a pleasant room, had air conditioning and was a comfortable bed.
Stayed in September 2023
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Reviewed: 2 September 2023
Miriam
United States5 reviews7.0“Staff so helpful, I’ll stay again traveling through. It’s older, with very nice upgrades.”- • Leisure trip
- • Solo traveller
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
Cups by bathroom sink. Fan in toilet/tub room was loud!
Small but clean room. I really liked having a fridge and microwave. Big paper cups I made cocoa in. (I brought my own). There is a chair in room, upgraded USB ports. No cups by the sink. Pool inoperable. The TV didn’t swivel. All staff super nice. Hotel was quiet. The A/C worked very well. I’ll stay there again as I pass through.
Stayed in September 2023
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Reviewed: 23 August 2023
Lewis
Canada1 review8.0Very good- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds
- • Stayed 1 night
- • Submitted via mobile
I will book again!
Stayed in August 2023
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Reviewed: 17 August 2023
Kaila
United Kingdom15 reviews2 helpful votes8.0“Good stay”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
Air con didn't work well
Great location
Stayed in August 2023
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Reviewed: 17 August 2023
Peter
Canada1 review8.0“Had a good stay, good sleep, comfy beds.”- • Leisure trip
- • Couple
- • Standard Room, 2 Double Beds
- • Stayed 3 nights
Microwave dish moved around and banged the sides of the oven when in use. TV remote was cheap and could not find the guide to choose channels.
Breakfast was very good. Great location for us.
Stayed in August 2023
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Reviewed: 4 August 2023
Mario
Canada192 reviews13 helpful votes7.0Good- • Leisure trip
- • People with friends
- • Standard Room, 2 Double Beds
- • Stayed 1 night
- • Submitted via mobile
The bathroom is too small especially the toilet how can a 6 foot man sit on that
Stayed in August 2023
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Reviewed: 25 May 2023
Burns
Canada2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
The stairs no elevator
The service , price, nice quiet!
Stayed in May 2023
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Reviewed: 12 April 2023
Rachelle
Canada11 reviews7.0“Did the job we needed for the night.”- • Leisure trip
- • Family with young children
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
I didn’t like how you could still smell that our hotel room use to be a smoking room. No chairs in the pool area.
I liked that it was attached to a Denny’s. The staff was extremely friendly.
Stayed in April 2023
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Reviewed: 16 March 2023
Craziii_
Canada1 review7.0Good- • Leisure trip
- • Couple
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Bathroom was very small for a King suite
Stayed in March 2023
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Reviewed: 10 February 2023
Ullero
Canada1 review6.0Pleasant- • Solo traveller
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
location
Stayed in February 2023
-
Reviewed: 11 November 2022
Steve
Canada11 reviews6.0“Shocked at the ignorance”- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 2 nights
- • Submitted via mobile
When I went to get another 2 nights I mistakenly used a canceled credit card which came up as stolen.i showed my pic ID and called the bank to show it was not stolen but in fact canceled due to fraud. Even after showing the valid card they said they didn't want us there . It really inconvenienced us as our car was impouned and we had more than a normal amount of belongings with us
Was clean. Staff was friendly
Stayed in October 2022
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Reviewed: 25 October 2022
Steve
Canada11 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Room, 1 Queen Bed
- • Stayed 2 nights
- • Submitted via mobile
When we tried to get another 2 nights and were turned down because I accidently used an old credit card that I should have thrown out .After calling the bank and realizing the mistake I made and was prepared to make payment with the proper card they said no we don't want you here because you used a stolen credit card .I showed them the card and 2 pieces of picture ID to show the card was not stolen but canceled ( no fault of mine )due to fraud. . They still said we don't want you here . Our car was broke down and we had a lot of belongings to move which was not easy when walking with a cane
The 2 nights were OK
Stayed in October 2022
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Reviewed: 13 October 2022
Ottscay
Canada32 reviews2 helpful votes7.0“Will stay again.”- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds
- • Stayed 1 night
Quiet, clean. Best selection of toiletries in a vending machine I've seen in a while.
Stayed in September 2022
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Reviewed: 17 September 2022
Steffen
Canada6 reviews3 helpful votes7.0“A decent stay!”- • Business trip
- • Solo traveller
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
The bathroom was awkward and small.
The location was convenient. The bed was comfy.
Stayed in September 2022
-
Reviewed: 17 September 2022
Rema
Canada7 reviews1 helpful vote7.0“I would stay another time”- • Leisure trip
- • Couple
- • Standard Room, 1 King Bed, Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
not enough parking spaces
it was clean with friendly house keeping
Stayed in September 2022
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Reviewed: 6 September 2022
Caddick
Canada5 reviews6.0Pleasant- • Leisure trip
- • Solo traveller
- • Standard Room, 1 Queen Bed
- • Stayed 1 night
- • Submitted via mobile
Waiting 10 min for someone to come to the desk on check in, check in clerk was disinterested but check out lady was very efficient.
Shower was good, big rain style head, very nice after a long drive.
Stayed in September 2022
-
Reviewed: 25 August 2022
Ritchie
United Kingdom12 reviews8.0“Already done.”- • Leisure trip
- • Family with young children
- • Standard Room, 2 Double Beds
- • Stayed 1 night
- • Submitted via mobile
Dennis.
Hotel was good with good location, been here a few times, Denys resturant has really went down in my estimation, it must effect your hotel location.
Stayed in July 2022
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