45 The Esplanade, M5E 1W2 Toronto, Canada
#114 of 114 hotels in Toronto
Guests' ChoiceBased on 645 hotel reviews
8.5Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
8.7
Staff
8.9
Value for money
7.9
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Emp
Canadahave had more towels.
Cleanliness and space.
Stayed in May 2024
Reviewed: 29 May 2024
Keith
United KingdomPaying for breakfast
Location was great, yet still very quiet.
Stayed in April 2024
Reviewed: 24 May 2024
William
United KingdomNot much in the way of tourist leaflets
Spacious and welcoming gym was very good we walked to all main attractions with ease.
Stayed in May 2024
Reviewed: 24 May 2024
Angela
CanadaExcellent location. Great to have a pool. Friendly staff and housekeeping was excellent
Stayed in May 2024
Reviewed: 23 May 2024
Robson
United KingdomWas quite a lot of noise (mainly over the weekend) of music coming up from the street below. Would have preferred a more silence as I was acclimatising to the new time zone especially considering I was on the 5th floor
Room was clean and tidy, location of the hotel itself was perfect for getting about downtown with easy walking distance to the railway station. Bed was comfortable with clean sheets and good pillows.
Stayed in April 2024
Reviewed: 20 May 2024
Uve
AustriaIt needs a renovation of various things (window, room door, bathroomdoor). The quality and choice of food at the breakfast buffet was very low.
The location in dientown is great
Stayed in May 2024
Reviewed: 20 May 2024
Monica
SwitzerlandFirst two days the bathroom wasn’t really clean
Stayed in May 2024
Reviewed: 14 May 2024
Alexander
IsraelThe painting in the shower on the ceiling starts to feel off. The man at the reception was tired, probably had a long shift.
The room is outdated but spacious and all the facilities are modern and functional. The hotel is 10 minutes walking from Union Station. In general you don't need public transport to see main attractions in Old Toronto and Downtown.
Stayed in April 2024
Reviewed: 13 May 2024
Chanjit
AustraliaI didn’t like that there was not option for dinner.
Buffet breakfast was good
Stayed in May 2024
Reviewed: 11 May 2024
Túlio
GermanyNone.
The accommodation was excellent in many aspects. The rooms were spacious and clean, offering a comfortable stay. The staff was friendly and attentive, always ready to assist with any inquiries. The amenities provided were top-notch, including a well-equipped gym. Additionally, the accommodation's location was convenient, with easy access to nearby attractions and restaurants. Overall, I had a wonderful experience and would highly recommend this accommodation.
Stayed in April 2024
Reviewed: 10 May 2024
Julie
United KingdomCleanliness of the hotel and friendly and helpful staff.
Breakfast choices were good, staff were friendly and helpful, location was good and places were easy walking distance.
Stayed in May 2024
Reviewed: 10 May 2024
Jack
United KingdomNothing
Great location, extremely friendly staff who very kindly upgraded our home and overall i very decent room for the price!
Stayed in May 2024
Reviewed: 2 May 2024
Angel
United StatesThe rooms where a little dark need more lighting
Stayed in April 2024
Reviewed: 30 April 2024
Alexander
United KingdomBreakfast was good without being exceptional.A kind Ukrainian waitress organised porridge for my wife. Very clean and well organised.
Stayed in April 2024
Reviewed: 28 April 2024
Tricia
United Statesthe property was fine
the view and room
Stayed in April 2024
Reviewed: 27 April 2024
Christopher
AustraliaPillows could be better and no kettle available in room for tea. We are not coffee drinkers.
Location was central to everything we needed. Room was clean and tidy with daily servicing. Bed was very comfortable.
Stayed in April 2024
Reviewed: 25 April 2024
Miththinda
AustraliaLocation is perfect
Stayed in April 2024
Reviewed: 25 April 2024
Wendy
AustraliaAll went very well. Check in was very efficient and our room was comfortable and roomy. Location was wonderful; in walking distance to railway station, restaurants, waterfront, Train Museum and St Lawrence Markets. We would definitely stay at this hotel again.
Stayed in March 2024
Reviewed: 22 April 2024
Luigi
ItalyThe view from the room quite depressing
Location
Stayed in April 2024
Reviewed: 19 April 2024
Michelle
AustraliaTowels all used in pool area
Great location near the train station, nice common area hot tub, comfortable bed, nice breakfast
Stayed in April 2024
Reviewed: 16 April 2024
Susan
United StatesRoom was large, but minimalist. Only two small dresser drawers. No countertop surface in bathroom for toiletries. We could not really unpack and had to live out of our suitcases on the floor.
Great location for walking to downtown, waterfront, CN Tower, St. Lawrence Market, restaurants, etc.
Stayed in April 2024
Reviewed: 16 April 2024
Teresa
United KingdomHow much dust was coming out of the vents
The room size and the facilities that was included
Stayed in April 2024
Reviewed: 16 April 2024
Suzanne
CanadaClean. Very helpful staff. Perfect location.
Stayed in April 2024
Reviewed: 15 April 2024
Inayath
CanadaEverything was great
Very clean, well located and staff was incredible!
Stayed in April 2024
Bergen auf Rügen, Germany
Lloret de Mar, Spain
Termoli, Italy
Eext, Netherlands
Rye, UK
Büsum, Germany
San Vigilio Di Marebbe, Italy
Weissensee, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content