Englischer Viertel 5, 3920 Zermatt, Switzerland
#278 of 457 hotels in Zermatt
Guests' ChoiceBased on 589 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.2
Facilities
8.0
Staff
9.0
Value for money
8.5
Free WiFi
8.2
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End of dialog contentReviewed: 23 May 2024
Peter
United StatesPeople about us were very loud early in the morning.
Clean. Simple.
Stayed in May 2024
Reviewed: 19 May 2024
Joanne
United KingdomThe noise from other guests. You could hear everything from the corridor and the rooms on either side.
The hotel was easy to find, just a short walk from the station. It was spotlessly clean and had a good shower
Stayed in May 2024
Reviewed: 12 May 2024
Moody
United KingdomNo hairdryer provided despite note in bathroom explicitly asking us to use that provided by hotel, not personal.
Room really clean and neat and great location near to view of Matterhorn
Stayed in May 2024
Reviewed: 9 May 2024
Apinya
Thailandthey not refill the shower jel
the mattress and bathroom
Stayed in May 2024
Reviewed: 7 May 2024
Christine
United StatesNo kettle in the room.
Close to train station and the main shopping street
Stayed in May 2024
Reviewed: 3 May 2024
Louise
CanadaNo sound proofing, thin pillows.
Location, view, ease of check in
Stayed in May 2024
Reviewed: 28 April 2024
John
United StatesThe bed was a bit lumpy and there was a distinct smell of sewer with window open and at time when closed.
Nice room but the hallways and stairs could be cleaner. The breakfast was very good and the old locomotive in dining room was a great sight.
Stayed in April 2024
Reviewed: 22 April 2024
Maria
United StatesThe price of the hotel is not too expensive so expect the not too fancy place to stay but comfortable to sleep for one night.
Stayed in April 2024
Reviewed: 31 March 2024
Jessieteoh
SingaporeNo hair dryer provided in the room. Need to get it from reception.
Spacious room. The staff who make up the room was great
Stayed in March 2024
Reviewed: 28 March 2024
Melissa
United StatesOur room was really warm, had to open a window.
Great location. Staff very nice. Breakfast was excellent.
Stayed in March 2024
Reviewed: 23 March 2024
Roseanne
United KingdomHotel was I. A great location and the room was clean and comfortable
Breakfast was light, pretty basic but nice surroundings in the main hotel. It was expensive though but the resort is expensive.
Stayed in March 2024
Reviewed: 20 March 2024
Janet
United KingdomNo coffee maker on room. No hair dryer.
Breakfast at tannenhof was great but pricey. Could not find price with breakfast included
Stayed in March 2024
Reviewed: 16 March 2024
Rafał
FranceWe had to pay more for our dog :(
Stayed in March 2024
Reviewed: 5 March 2024
Rod
United StatesThe walls are thin so you hear neighbors easily on the sides and above you. Doors slam so sleeping can be disrupted.
Location is excellent at the center of town. Access to breakfast at the Tannenhof next door is excellent. Rooms are small but clean and comfortable.
Stayed in March 2024
Reviewed: 4 March 2024
Thomas
SwitzerlandBed mattresses could be updated…
Perfect location! Close walk to ski bus, close walk to pedestrian shopping street/ restaurants. 2 star hotel but with the benefit of its modern “sister” hotels facilities across the street.
Stayed in March 2024
Reviewed: 3 March 2024
David
United KingdomCheckin and breakfast was in a different hotel across the street
Quiet and comfortable
Stayed in February 2024
Reviewed: 8 February 2024
Ellen
United KingdomRooms are a little tired
Area is great
Stayed in February 2024
Reviewed: 26 January 2024
Scottlocher
United StatesTight spaces
Nice staff
Stayed in January 2024
Reviewed: 16 January 2024
Mr
SwitzerlandWould have liked a fridge, but in winter time the window sill does a similar job!
This hotel is terrific value in central Zermatt. Our room (21) was cosy, comfy, well-sized, great shower pressure, clean and tidy, and an elevator to save humping your bags up three floors. Slightly thin walls, slightly firm mattress, rather soft pillows, but overall it does what a hotel should without making a huge hit on the wallet. Staff were very friendly and helpful, breakfast at the hotel next door was not a vast selection but perfectly adequate.
Stayed in January 2024
Reviewed: 8 January 2024
Jagpreet
SwitzerlandUnderstaffed for the breakfast
Location
Stayed in December 2023
Reviewed: 3 January 2024
Alessandra
ItalyToo expensive! Not even a kettle and coffee, no personnel, we tried to get a coffee and no one there, or in the hotel you do the check in at 20:00. Water leaked from the shower.
It was clean and well located
Stayed in January 2024
Reviewed: 29 December 2023
Ingrid
ItalyThe room didn’t have certain amenities for example kettle, coffee, tea, shower cap, etc.
Check in process was easy, hotel is in a good and central location. Room was clean, beds were comfortable.
Stayed in December 2023
Reviewed: 11 December 2023
Judith
SwitzerlandThere is nobody at the hotel, but only at the partner hotel Tannenhof. They have closed over lunch and you can leave your luggage there only if lucky. The staff at the breakfast was nice. The staff at the reception let you wait 5 minutes, because there are more important things to do like finish a note. Friendliness is a word of foreign origin. You feel like you are a burden to them and not a paying customer. They better take out all customer-related staff and automize this. I rather interact with a neutral machine than somebody unfriendly and unwilling.
Stayed in December 2023
Reviewed: 9 December 2023
Abigail
SingaporeHeating was not as strong as I hoped Not so much a dislike but take note that it’s a very basic accommodation place
Clean, comfortable and great location Service staff were extremely warm and helpful Wonderful view of the mountains from the balcony
Stayed in December 2023
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