21, quai des Bergues, Saint-Gervais / des Grottes, 1201 Geneva, Switzerland
#52 of 107 hotels in Geneva
Guests' ChoiceBased on 331 hotel reviews
8.2Cleanliness
8.6
Comfort
8.8
Location
9.6
Facilities
8.1
Staff
8.7
Value for money
7.7
Free WiFi
8.7
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End of dialog contentReviewed: 30 May 2022
Marc
Switzerlandexcellent location in Downtown Geneva alongside Rhone river and pedestrian area
Stayed in May 2022
Reviewed: 26 May 2022
Helen
United KingdomRoom was a very good size, making the stay very comfortable
Stayed in March 2022
Reviewed: 4 May 2022
Alexandros
GreeceRooms a bit dated
Location
Stayed in May 2022
Reviewed: 3 April 2022
Biland
SwitzerlandOld Facility, should be renovated. The breakfast was very poor for a 4 star Hotel.
The Location, the View, the big room
Stayed in April 2022
Reviewed: 30 March 2022
Patrick
United KingdomIt was very good... but we didn't know that there was a button to lower the shutters which would have made the room even more comfortable.
Superb view and lovely bed.
Stayed in March 2022
Reviewed: 9 February 2022
Abdullah
KuwaitNothing
Near to the mall & shopping center and the lake so its 3 in one 😅
Stayed in January 2022
Reviewed: 7 November 2021
Paolo
SwitzerlandThe costs are slightly too high. The breakfast was OK but underwhelming.
Professional staff, clean facilities, very good location.
Stayed in November 2021
Reviewed: 6 October 2021
Amal
United Arab EmiratesThe view nice size room
Stayed in October 2021
Reviewed: 18 September 2021
Fahad
KuwaitMore parking for our cars
Location Staff
Stayed in September 2021
Reviewed: 18 September 2021
Cobus
SwitzerlandFailed to get the room I reserved… this was changed but unfortunately the advertised mini-bar was empty. When checked out I was asked if any items taken from the minibar which was ironic as being empty on checking in. Clearly a rushed check in and room not checked.
Location, value and final room
Stayed in September 2021
Reviewed: 11 June 2021
Beatrice
SwitzerlandWe had booked a room at ambassador, but due to Covid restrictions we have been moved to the new midi just in front. There we had no lake view but a nice junior suite. Great back up! :)
Stayed in May 2021
Reviewed: 3 June 2024
Jim
SwitzerlandOverpriced for what it is. No one asked if I enjoyed my stay. Counter staff don't really seem to care. The decor needs updating. Fabric on the sofa in the room is so dirty I didn't even want to sit on it. Not to mention that the decor is more than a bit dated.
Location and size of the room. Bathroom was clean.
Stayed in May 2024
Reviewed: 2 June 2024
Massimiliano
ItalyNo bar no restaurant except for breakfast
Central position View of the lake from the room
Stayed in June 2024
Reviewed: 31 May 2024
Olga
United Arab EmiratesLocation is just perfect, can’t be better. View is amazing
Stayed in May 2024
Reviewed: 24 May 2024
Nigel
United KingdomThe prices
The city
Stayed in May 2024
Reviewed: 5 May 2024
Adrian
SwitzerlandNothing to complain about
Good value for money (very Musi if compared to other hotels in the area) and great location
Stayed in May 2024
Reviewed: 28 April 2024
Ira
IsraelNothing
Fantastic location .staff very friendly and attentive ,atmosphere warm and calm. Unforgettable experience
Stayed in April 2024
Reviewed: 16 April 2024
Philippe
SlovakiaRooms are a bit 'oldies'
All, the staff, the location, the value for money, the size of the room, the cleanest and finally, a great hotel with top service with view on the lake.
Stayed in April 2024
Reviewed: 15 February 2024
Elgehani
LibyaBetter breakfast.
Breakfast very poor. Not appropriated to the price and 4 star hotel.
Stayed in February 2024
Reviewed: 11 January 2024
Juvenal
ItalyRoom too noisy, could hear the flush of the next room and hallway chitchatting…some insulation could benefit guest stay
Staff and location
Stayed in December 2023
Reviewed: 10 January 2024
Martin
SwitzerlandSuper friendly people, very nice and clean room, location just perfect!
Stayed in December 2023
Reviewed: 4 December 2023
Susan
United KingdomThe Wifi did not work consistently while I was at the hotel. For one whole day it didn't work at all. And for the other day, only sporadically. I was traveling for business. This is unacceptable. The staff just shrugged and said, "this is the Swiss telephone carrier's problem, not the hotel. The problem is everywhere". I went across the street, and the Starbucks had great Wifi. A hotel MUST have good wifi - in this day and age. I had to either leave and go elsewhere to work (such as Starbucks), but I cannot have a private phone call there. OR....sometimes I used my mobile hotspot to get Wifi. These are not good solutions for a hotel experience. And the staff I felt had been trained to give the "its not our fault" answer, which never feels good as the customer.
Excellent location.
Stayed in December 2023
Reviewed: 25 November 2023
Rakan
Saudi ArabiaIf you are traveling with a car, this hotel is not a good choice. Limited parking spaces which is not stated in their page, which feels like a scam to be honest. If you have a bike or motorcycle, you might consider but check with their rude personnel first.
Nothing at all
Stayed in November 2023
Reviewed: 12 September 2023
Fahad
Saudi ArabiaEverything except the location
Location
Stayed in August 2023
Reviewed: 7 September 2023
Jeffry
United Statesna
all things. checked me in early
Stayed in September 2023
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