When we checked out we the staff on the reception had a misunderstanding that our upgrade was not paid when we actually did while we checked in. Luckily we had the paid receipt otherwise it would be a difficult situation as the staff on the reception was quite rude and talked as if we didnt pay even after we provided the receipt. It would have been great if they discussed with the colleague who checked us in and cleared their misunderstanding or what ever mistakes she made while she checked us in.it was not our problem hence we firmly believe the way the girl in the reception could have handled it professionally, our stay was beautiful at the end creating mess was sad.

Beautiful locations with perfect scenery, the hotel was very pretty with an amazing pool with mountain views. Our room was spacious and comfortable . We really appreciate LIAN who was very kind and helpful throughout our stay and even at the end. She is very professional and makes sure the guests are comfortable during the stay. A very warm and generous person 😊

Stayed in April 2024

Everything was great! Especially the staff, very friendly and helpful.

Stayed in April 2024

The bed was actually 2 beds put together, as it seems common in Germany / Switzerland. No AC in the room, we had to open the windows multiple times.

The view was super nice. The room was spacious. The bathroom was excellent.

Stayed in April 2024

Nothing!

Everything! Our room was spacious and comfortable, the bathroom was very nice and clean and spacious The breakfast was in another level, everything was great The location was a bit out of the city but the bus stop was just right in front of the hotel, so no worries

Stayed in March 2024

no omelette station for breakfast was disappointing, pretty understaffed for a 3 star hotel, we had to go to the reception for anything from spoon to hot water . it felt like a self service hostel with good amenities .

location is convenient , staff was very polite and volunteered information both before and after arrival,

Stayed in April 2024

The heating in the room was far too hot. We did ask for it to be turned down (we couldn't find a switch in the room) and this was done when we asked, but sometimes it was easier just to open the windows.

Our room was spacious and large enough for the 9 nights we had in Luzern to spread out a bit and not get under each others' feet. The bathroom has all the essentials. There was a little area to the side with a sofa bed/couch - perfect for relaxing after a day out and about. There isn't a closed cupboard but there is enough shelving available. The staff were incredibly friendly and helpful. The buffet breakfast was superb with a great choice of hot and cold dishes. I can imagine it being awesome to sit in the outdoor area in the warmer months. Free parking and a free travel card to catch the bus into Luzern (about a 10 minute ride), which stops directly outside the hotel. The photos do not do the room justice - it is far more cosy and less spartan than what is depicted. We loved our stay and will definitely book here the next time we are in Luzern.

Stayed in December 2023

Quite unpleasant to have all the kitchen smells in the room if the balcony door is open. Somehow ventilation of kitchen just exhaustes next time the room (we had the top floor).

Nice and spacious room with balcony and mountain view. Great breakfast.

Stayed in February 2024

Nothing

Breakfast was very good. Loved the honey each day. Omelette was very good. Wide variety of flavoured teas. Very friendly and helpful staff. The location was superb just right across the bus stand. Lucerne station is just less than 10 mins away by bus. Bus comes every 15 mins. Wide variety of food choices at the station. Loved the shawarma (grilled chicken/beef wrap) at Istanbul restaurant at Lucerne station. There's a big Coop at the station with plenty of food choices to grab n go. Hotel is close to all main attractions easily accessible by bus and trains. Bus from Lucerne station drops right outside the hotel, so there is no need to get a taxi. Hotel backyard is very beautiful where you can go for a walk. Kids have a play area with swings and see-saw. Would definitely come again. Free roaming Wi-fi for all hotel guests too! Room was spacious to accommodate my family of 4.

Stayed in January 2024

Can’t think of anything.

Excellent breakfast buffet style with attentive service. Recommend dinner in the restaurant. Interesting menu and very high quality meals with artistic flair. We enjoyed a spacious, airy room; bigger than anticipated. The hotel is a short bus ride out of town or an hours scenic walk. It was very handy to have a tourist card from the hotel to use the network. Would definitely stay again.

Stayed in January 2024

Kettle in room perhaps but we knew that before we booked. (They do supply a thermos flask on request)

Breakfast was good. Wide variety of fruit and drinks, eggs, ham etc.

Stayed in January 2024

Very big room

Stayed in December 2023

no elevator. location quite far from the train station but near the bus station (exactly behind the bus station), so I think still ok. not a big problem for us.

room is clean and nice. comfy for sleep. can do late check in, they provide you enough info before you came. the view from the balcony is very beautiful, you can see the mountain and lake, love it! the staff is kind, they will help you. the breakfast is delicious, though everyday is the same menu, but we really like it, never get bored of the breakfast. Definitely will come again later!

Stayed in December 2023

Bed was comfy, but having two single mattresses made it a bit uncomfortable. Also may be worth installing extractor fans in bathrooms as they got really steamy after a shower.

Great views, really nice rooms and breakfast was one of the highlights!

Stayed in January 2024

Price is a bit steep but think that is normal in Switzerland.

Very comfortable hotel with staff who were always friendly and happy to help. Well located to get a bus in to Lucerne and on from there if needed

Stayed in January 2024

Less bus frequency in winter. 30 mins.

Breakfast was fabulous

Stayed in January 2024

We stayed at Hotel Balm for 4 nights with our two kids. We loved the breakfast and walking area around the hotel with the small zoo. The bus stop is literally in front of the reception, and we could use the transportation for free. Great place to stay when visiting Luzerne.

Stayed in December 2023

No kettle.. No drinking water.. The bathroom door does not lock

The hotel's location is great, the interior is wonderful, and the staff are very nice. I will repeat my visit

Stayed in December 2023

Breakfast was the best!

Stayed in December 2023

Nothing

Lovely rooms and view. Friendly staff and excellent breakfast. Convenient on bus route.

Stayed in December 2023

This place was wonderful, the view, the food, the service... by the way, you can take the public transport to Lucerne, which is only 20 minutes away, for free! I walked there. There are many attractions nearby (mountains, castles)

Stayed in December 2023

excellent restaurant

Stayed in November 2023

Nothing it was all so super

Super breakfast

Stayed in November 2023

lovely room

Stayed in October 2023

Superb breakfast, friendly staff, comfortable room

Stayed in October 2023