Restaurant food, and service not great, very expensive for what it offers , our bedroom room doesn’t have coffee or tea facilities, no hair cap, or complimentary toiletries

The accessibility to train station, shops, facilities ( moveable bath tub, pool) view, robes and slippers in the room

Stayed in March 2024

My son was looking forward to the indoor pool-he had just been cross country skiing, but it was too cold. He stays a couple of hours at our local hotel indoor pool but couldn't stay in there. But I realise that is a matter of opinion. Others probably like the pool because it is not warm. I would still go back, everything else was fantastic. The bar area is so inviting, the staff are lovely and my fish dinner was delicious.

I will go back. The bar area is so inviting, the staff are lovely and my fish dinner was delicious. Breakfast buffet is great value.

Stayed in December 2023

Staff was a little rude over messages! Didn’t truly understand that the hot tub could go in & outside. Got some attitude from them. Wasn’t a fan of that.

The view is to die for!

Stayed in November 2023

Restaurant was expensive and food was too salty.

The sliding jacuzzi thing is quite amazing. Nice private spa.

Stayed in December 2023

The spa/sauna has to be reserved and was fully booked so we could not make use of it. The pool is nice, but too cold to relax in for longer period of time.

The room was very nice with a spacious balcony. Nice restaurant in the hotel where we had lunch and a good breakfast selection.

Stayed in October 2023

I like to have washcloths. A bit far from the train station with luggage. Room could be larger.

Clean, fabulous staff, accommodated, my needs with gluten-free breakfast. Went above and beyond. Great, large communal family room.

Stayed in September 2023

It was quite warm for the season and we had to sleep with the windows open. As the hotel is situated on the main street, there was quite some noise until late at night and early in the morning. Obviously a problem only in summer and only for light sleepers.

Friendly and helpful staff. The restaurant serves very good food. Very centrally located (the village is small, after all). Breakfast buffet had everything one needs

Stayed in September 2023

The restaurant offers standard food (burger and fries style) did not feel i had many fresh options. The swimming pool is decent size and i was lucky to be able to swim alone, however it is in an indoors and stuffy space. For sauna, there is an extra fee.

It is very well situated close to the train station, it offers correct accommodation, with a good view, comfortable bed, excellent shower and it has a pool and an elevator. Reception staff was efficient and helpful. The surrounding area is lovely and the lakes nearby were stunning to see and easy to access. Overall, it is a pretty good accommodation option, but if one is looking for something extra special, either very tranquil off the beaten track or with lots of attention to detail, this might not be it. I was a solo traveler to enjoy a bit of nature in between business meetings, so for me it was ok.

Stayed in August 2023

Quiet, clean, comfortable and with good food.

Stayed in September 2023

The shower in combination with the attic stairs was a bit tight and hard to navigate, with the toilet seat being right outside the shower entrance. The jacuzzi in the outdoor pool didn’t work.

We arrived at the hotel after a long hike from Lautetbrunnen and the hotel was a very nice layover. Our room was very nice, with both a shower and a hot tub in the attic. The bed was comfortable and the balcony was nice. The pool was warm and clean, the staff were friendly and the breakfast was very good!

Stayed in September 2023

Nothing

Facilities first class, food very good, service was excellent.Staff very good, multilingual, happy to converse, have a sense of humour

Stayed in September 2023

Great location Pool Tasty pizza

Stayed in August 2023

The value for price is not great. However, like many other hotels in the area. The toilet has been cut out from the room area with a thin wood divide. This is not great if you want to use the toilet or shower when someone else is sleeping in the room: too noisy and light comes through the door. The fan inside the bathroom is switched on with the lights, but it goes off after 2 minutes.

Hotel location is great: central in the small village of Kandersteg and at walking distance from the trail/lift to the nearby lake. The room is nice, recently renovated with a spacious balcony overlooking the mountains. It has a mini lounge corner with a small couch and minibar right next to the large window.

Stayed in July 2023

Communication with the crew needs improvement. Also, our neighbours at 11pm started using jacuzzi on the balcony - the noise of the jacuzzi and mechanism of ejecting it was horrible, especially at night, when You want to sleep and get up really early... maybe it should be stated clearly by the hotel that those kind amenities can not be used after 10 pm/at night

LOCATION, LOCATION, LOCATION :) the best part - close to klettersteig, supermarket just the opposite of the hotel, bankomat few steps away, and views... delightful

Stayed in August 2023

The service and the staff was fantastic

Stayed in August 2023

Shower and bath arrangements.

Friendly Staff .

Stayed in July 2023

The shower and tight bathroom.

Room was fine, the shower poor and uncomfortable. The location excellent, close to shopping and train station. The Hungarian staff was extremely helpful, efficient and FRIENDLY. Will come back to the Hotel as soon as we can.

Stayed in July 2023

This review is regarding the restaurant, the owner is rude and unpleasant. We had dinner, the food was good but the whole experience wasn’t as much. Recommend the hotel only, several food options around Kandersteg. In addition, the reception is not working past 7pm, take this into consideration on arrival.

The hotel is terrific, the first time the rooms look better than as advertised.

Stayed in July 2023

Got charged for breakfast, which was the only place in our 5 hotels that did that. Guess I missed it wasnt included, and was seriously over priced upon learning this at check out.

The sliding spa tub rooms are awesome, was really nice to sit in after a long day hiking. Very unique and loved the location. Hotel was nice overall.

Stayed in June 2023

If I had to nitpick I would like to see a hot water maker in the rooms and the bacon to be a little more crispy for the buffet in the morning. Which over was very good in my opinion.

I was impressed with the small single room that I had. The balcony was an added bonus enjoyed the views. The front desk and restaurant staff were very helpful and courteous. Great location only a 5 min walk to the train station and a 15 min walk to the cable car to head up to Oeschinen Lake.

Stayed in June 2023

can’t avoid the fact that Switzerland (and the hotel) is eye wateringly expensive - can’t blame the hotel for that though.

great location in the centre of an alpine village. amazing views to wake up to. food was good.

Stayed in June 2023

Bathroom in general. Height of sink. Rough and unpleasant furniture. Price.

Big bathtub. Beds. Staff. Location.

Stayed in May 2023

I don't think it makes sense to require guests to privately book the spa area, charging them 20 CHF extra for one hour. I was really looking forward to the spa experience, but obviously decided to refrain from it under these conditions (and use the spa of another hotel). Why not, for example, increasing the room price by 10-15 CHF by night and keeping the spa area open for all guests to use freely between, say, 3 and 9pm? Also, some of the restaurant staff seemed rather grumpy. One night, I was hardly allowed into the restaurant at 8:10pm, even though the kitchen was supposed to be open until 8:30pm and the restaurant until 9:30pm. Then I was basically asked to leave the hotel bar at 9:40pm because staff wanted to go home. On two evenings, what seemed to be the owner and a staff member had rather contentious arguments (incl. about whether some staff members were unduly consuming drinks from the hotel bar) in front of me, while I was sitting in the bar - just created a somewhat strange atmosphere. I understand it was out of the main season, but still, it just didn't seem like all staff members were ready to welcome guests and provide them with the holiday experience that the hotel has the potential for...

Nice room, and the sliding bathtub is of course absolutely spectacular. This alone was worth the stay. Also enjoyed the heated indoor swimming pool.

Stayed in December 2022

The breakfast was average, with less generous top ups if you were coming nearer the end of breakfast!

Such a lovely hotel with a very friendly and helpful receptionist, we were impressed with the room too (receiving an upgrade) and the beds were super comfy with an amazing bath - thank you! The location is perfect, with parking right outside, and we were able to walk to goldalas to commence our daily walks. Highly recommend because of the location.

Stayed in October 2022