Nothing.

Excellent Location. Near centre of town, good restaurants and near Sunnega and Furi so u can choose how to go up the mountain. Charming breakfast. Service staff excellent.

Stayed in April 2024

N/A

Staff, Breakfast, Location

Stayed in April 2024

This hotel is in a private area and was absolutely charming! The staff was incredible and eager to get you whatever you needed! They also made excellent recommendations for restaurants. Have rarely seen such attention to detail in a hotel. Would go back in a heartbeat!

Stayed in April 2024

It's a very nice property, managed by very friendly and professional team. From the check in till they took us to the train station all the team behaved in a very friendly manner. The location is obvioulsy very good. Breakfast selection is wide and tasty. The rooms are nicely decorated. Spending time in the lobby and drinking something after a long ski day with whole family was quite a routine for us. Thanks a lot to the friendly management team in Chesa Valese.

Stayed in February 2024

Everything was perfect. Warm welcome from staff, personalized attention at every moment during the whole stay, amazing breakfast, rooms very comfortable and with great views, exceptional location.

Stayed in February 2024

Love the charming vibes and little touches like cake and tea at the end of the ski day. Great breakfast and fantastic new spa!

Stayed in February 2024

Clean room, great service by staffs

Stayed in December 2023

We love everything about Chesa Valese!! The stay came with complimentary taxi pick up from the taxi station but we decided to take a nice stroll to the hotel! :) The staff were friendly and helpful in giving recommendation, for example, sight-seeing, restaurants, bars etc. Their mini-bar fridge is complimentary, it is stocked with Zermatt beer, bottled water and Coca Cola and Lindt chocolates! The breakfast service was amazing as well! A good spread of bread, cheese, cold cuts, fruits, yogurt, granola, perfectly done eggs of your choice, etc.! Highly recommend!

Stayed in October 2023

Wonderful and extremely helpful staff

Stayed in September 2023

Nothing at all

Everything about this hotel was amazing. The staff were so nice and helpful. The room was so spacious, comfortable and the view from our room was amazing. The hand written welcome note was a very nice touch.

Stayed in August 2023

Nothing

Everything about the stay was exactly as expected, if not better ! The reception was amazingly friendly and accomodating from checkin to checkout, the massage was one of the best my wife had, and the spa is very well decorated in extremely good taste. The only inconvenient was the lack of swimming pool, but the suit had one of the best view of the Matterhorn, and the rest was so perfect we did not even miss it. I would 1000% recommend and come back any time.

Stayed in September 2023

The hotel staff is very friendly, helpful. The room was large and is equipped with everything you need. The location is both very convenient and quiet. Very good breakfast in quality and quantity. The property is very clean too.

Stayed in August 2023

Nothing

It’s a beautiful property in a great, central location. Rooms, restaurant and spa are of high quality but the most outstanding aspect is the service and attentiveness of the staff. Wonderful people who really and couldn't do enough to attend to the details or little extras that make all the difference. I'll definitely return and look forward to it.

Stayed in August 2023

Nothing

Outstanding Hotel Very Friendly staff Cozy Beautiful location

Stayed in August 2023

-

A very comfortable family hotel with a nice mix of guests. We got the impression that many of them were regulars, which is a good sign. Lovely terrace and garden where you can relax after a nice hike. The lady who runs the reception is extremely nice and helpful. Location is perfect in a quiet spot just a few mins walk from the main street

Stayed in August 2023

No negatives at all.

It was fabulous, the staff were all incredible, from check in, check out, breakfast time and always greeted me with a smile and a hello when they saw me! The room was very comfortable and clean. I don’t normally eat breakfast but I ate something every morning here, the coffee, croissants, fresh yogurt, juices and muesli were all delicious and on a couple of occasions they offered scrambled eggs to order. It was fantastic. Also the complimentary drinks in the mini bar and gifts of Swiss chocolates and macarons were very much appreciated. Don’t hesitate to book this lovely hotel!

Stayed in July 2023

It's not really a negative but It would have been nice to have the facilities for regular evening meals but this isn't possible with the small kitchen area. However, having Alain coming in to the hotel on Fridays to cook his amazing fish or meat dishes is compensation enough for this "Bed & Breakfast" style hotel.

Having travelled extensively through the years we found Chesa Valese to be one of the best hotels we have ever stayed in. We can't praise this hotel enough: The staff were excellent, friendly and helpful throughout our stay. The public rooms were just beautiful with lots of blonde wood and typical, Swiss artefacts dotted around. Continental breakfast was fresh and plentiful with home made smoothies/milkshakes, jams and preserves. We were asked each day if we would like bacon, eggs (scrambled, fried, boiled, etc). There was a comfy seating area near the small bar and another area where you could relax with a book or magazine. Plenty of books to borrow, arranged in a large bookcase. Jars of sweets for the guests to help themselves to.. Nothing was too much trouble for the staff. Special mention to Mikkel, Ramona and Chizella (apologies for incorrect spellings). The garden was just beautiful. with a lovely fishpond and excellent garden furniture dotted around. Dogs are welcome at the hotel and it is only a very short stroll to the town square and busy hub of Zermatt. Our room (402), was clean and fresh with a small balcony, overlooking the garden and an incredible view of the Matterhorn. The beds were not as soft as we like but that is a personal opinion and no reflection on the hotel. A variety of different type pillows are offered. Tea, coffee and water available in the room. Each morning, at breakfast, there was a "Morning Mail" newsletter showing the weather for the day/evening and "Tip of the Day" with suggestions of places to visit in the area and how hard/easy the journey may be. Mid-week little notes or chocolates were left on our bed. Such a sweet touch! On Fridays the hotel has a guest chef -Soulfood Fine Dining by Alain - who comes in to make a 3 course meal, either a fish or meat course. The food was devine and I can highly recommend booking for this delightful experience.

Stayed in July 2023

There was nothing to dislike in this property.

View from the room was amazing. Hotel staff was extremely hospitable. Mikael, Daniela and team made our stay very comfortable. If I visit Zermatt again would surely stay again at this place. I would highly recommend Chesa Valese to anyone visiting Zermatt to make their stay memorable. :)

Stayed in July 2023

Everything was perfect. The receptionist was very lovely, friendly and helpful. We were impressed and enjoyed our stay at this lovely boutique hotel. Room was excellent, spacious snd clean. Superb view from the balcony. We will stay here when we visit Zermatt :)

Stayed in May 2023

A beautiful boutique hotel close to the center of Zermatt, yet on the other side of the river avoiding much of the congestion of being in the center itself (its just a short walk). The room was spacious and well appointed, and the breakfast sumptuous. The hotel has a small garden with patio dining, weather permitting. The staff is warm and eager to help in anyway. Highly recommend this hotel.

Stayed in June 2023

We had a wonderful stay. Comfortable and cosy. Much recommended for all.

Stayed in June 2023

Everything is great.

Everything. Especially reception, people are very nice and helpful. My wife and I are quite enjoyable in our honeymoon. The private spa is really good, definitely a try.

Stayed in June 2023

Mini fridge was not very cold TV had connection issues which were ultimately resolved

Shuttle service provided from train terminal to hotel Extremely helpful and friendly staff who helped with bookings and travel advice Quaint and nice garden

Stayed in June 2023

I had trouble finding the hotel sometimes and had to put it into my navigation a lot, but most buildings in Zermatt seem to be that way. Other than that, I can't complain much, this was one of the hotels I liked the most on my trip.

You could see the mountain and a lot of the town from my room, so I really enjoyed sitting in the room and enjoying the view. It was located a short walk from the train station and the main street, which made my stay really easy. They also had a shuttle to take you to the train station when you left (and I assume also when you arrive, but I didn't know about it at the time so I'm not sure). The breakfast was also great! The whole experience was really cozy and enjoyable.

Stayed in April 2023