The room was very dirty - dust and cobwebs everywhere. There were even bugs and we had to buy bug spray to spray the room. It was very noisy - passing cars and trains could be heard as if the window was open. The pillows were very uncomfortable and quite dirty.

The hotel is located in a very convenient location, the customer service center is easily accessible and respond quickly. Check-in and check-out procedures are easy.

Stayed in April 2024

see my answer above

I had to change the room, the first one was not clean, the sheets were old, the toilet dirty. I "talked" to the AI agent and got another room.

Stayed in March 2024

To get in was very complex (fill the form etc. no body answer the call etc.)

Stayed in December 2023

Soft bed and pillows

1minute from a train station with local and regional connections! Elevator on site

Stayed in December 2023

Room not made upon arrival, two alternative rooms were offered and non was made. The third alternative was finally made.

Good location, bright room, all you need for the night.

Stayed in December 2023

see above :)

it is an easy hotel for me, as I have business relations in Wadenswil; cleaning is a problem, it was not clear how to request a refresh of towels and bedlinnen ...

Stayed in October 2023

Furniture too old

Location

Stayed in September 2023

No air conditioning, no tv in my room.

Stayed in August 2023

Miss the personal touch!

self checkin was seamless and rooms had a fan

Stayed in August 2023

Room was not ready at the announced time. Loud music in the common room. No option for breakfast near.

Central location in village, by the sea.

Stayed in June 2023

No staff, no AC, noise, verdad simple IKEA furniture.

Location

Stayed in July 2023

The only thing I can say it should be improved is to clean better bathroom sink and walls

Very good position, precise communication and easy check-in and check-out. Quality soap and very much appreciated water bottles and coffee machine

Stayed in July 2023

No hairdryer, no key to safe, although staying 6 nights, only 4 coffee and 2 milk left in room. After chat with on line reception, I was told they could not give me more. Why!!! Managed to catch chamber maid who topped me up. Not thanks to 'reception'! Safe issue was never resolved despite being assured they informed housekweping. No cleaning inbetween I can just about understand, although with such a long stay, one half way clean would not have killed the organisation as they saved a daily change as I presume most guests only stay 1 night. . No TV quite surprising. Was told i could stream with HDMI cable to my device. I didn't have a suitable device, ergo no TV for the week. Just as well the room was clean to begin with or it would have been a very disappointing stay. Window catch was not secure as a little push of rhw window just dislodged it

Excellent location to public transport and room with a little (unkempt) terrace was a pleasant bonus.

Stayed in July 2023

Check-in was very late, 4pm, and because there is no staff, there is no luggage storage. There was a very loud, high-pitched hum in the room all the time. Because the train station was so close you have to sleep with the window closed. A fan would have helped.

Conveniently close to the train station. Comfortable bed. Lovely view of the lake and they are generous with the coffee.

Stayed in July 2023

When entering the room, we realised it had not been cleaned at all. The hotel was fully booked so we couldn’t get a new room right away. However, the customer support (remote, as there is not staff on-site) provided a solution in the end which involved waiting 1h, as the cleaning staff had to come onsite from far away. We should receive a small compensation for the trouble.

Proximity to the train station and lake.

Stayed in June 2023

The shower curtain was too short, always had a wet bathroom floor!! You should amend this.

Stayed in April 2023

Noise from the main street and amount of emails that arrived to learn how to check-in and out.

Easily accessible, good location

Stayed in April 2023

Poorly soundproofed, no possibility to store the luggage on the day of departure

Cute decorations, easy self check-in, spacious room

Stayed in February 2023

For long term stay maybe expected more

Was quiet. Trains didn’t bother me

Stayed in March 2023

single bed, no fridge

clean and accessible

Stayed in November 2022

Completely changed the format, so no reception and booking in all online and keys now access via locks on doors. Forgot how dated the rooms are. Have found the hotel such a good find in the past with a great bar, breakfast area and restaurant but with all that gone or closed during the week, we will find somewhere else to stay.

Great location for visiting the town of Wollerau close by, parking available on the street and car park opposite. 3rd time visiting this hotel.

Stayed in November 2022

Room smelt of smoke

Pure convenience. Located near train station. Self check in

Stayed in October 2022

The shower curtain is too short, result bathroom under water!

Stayed in September 2022

Lakeside view meant being woken several times each night by paying freight trains. Arrived too early to check in, and despite speaking to online support staff, I was unable to leave my bags anywhere for the day. No room cleaning at all during 5 day stay, so no opportunity for fresh towels, shampoo top-up or anything else. Small fridge in room was very noisy so had to turn off overnight. Very hard to not get water all over the bathroom floor from the shower as the curtain was outside of the shower tray. Small room on top floor, with small single bed.

Very close to railway for transport, and other key things in town. Lovely lakeside views Clean and tidy

Stayed in September 2022