“It’s in a great location, right opposite the train station (Horgen) and the rail system is pretty easy to use. You can also get buses just outside. The internal decor is also beautiful.”
“The receptionist/ he was not professional. I didn’t like the room as I have asked for a lake view and I was offered one on second floor. The balcony was very low and close to restaurant seating which provides no privacy at all especially for a woman. I asked for a higher level like my previous stay which was on the 5th floor, and i was told i can only get a room that is for handicapped on higher floor and of course i had to decline the offer as I don’t want to prevent someone who is in need for such services, therefore i had to pay for upgraded room ( panoramic view) and the balcony was chaired with next room as well. ( photo attached.) This was my second stay but there is huge difference between the professionalism in both stays.! I need to mention that booked two nights but wasn’t as I expected it be, I wanted to check out the second day and the receptionist and the manger (refused to accept my check out ) and said i have to call booking.com before 3pm ( the time was around 2:15pm then), so i did make a 12 minutes international call to booking.com customer services to explain the situation and get an early check out the next day. Do you think this is professional?? I am a lady staying alone!!! At least show some respect. Its was a nightmare.!”
“Perfect location in the picturesque village, a short downhill walk to the station, shops, and the lake.
Very friendly and helpful staff, peaceful and relaxing atmosphere in this historic hotel.
Lovely outside seating area where you can enjoy a drink in the sunshine, accompanied by the church bells.
Attractive bar and restaurant area, plenty of choice at breakfast.
Good sized bedroom and comfortable bed.
We always look forward to staying at the Schwan!”
“The hotel is right next to the train station. It's very central. The room is very large, has a good view, and the bathroom was new and very stylish. The bed was very comfy, and was quite big. Breakfast was delicious and the staff was very friendly.”
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