Our room had a shower over a fancy bath that was difficult and slippery for me to negotiate with bad knees.

A large comfortable room with lovely views. Really friendly staff. Simple but adequate breakfast

Stayed in May 2024

The invoice should be more electronic especially for companies

Very homey

Stayed in April 2024

Lack of light in the room, difficult to work

Quick check-in Kindness of owner Huge room whereas I booked a single room Very big bathroom Close to the train station Could leave my luggage at reception during the day

Stayed in February 2024

worn-out mattress and creaky bed

great location, excellent restaurant

Stayed in November 2023

Street noise was a slight issue late at night (Saturday)

Nice room. Located right on the square so easy walk to many restaurants. Underground parking available (for a reasonable fee). Manager was super helpful in suggesting hiking trails in the Matterhorn area.

Stayed in October 2023

A bit old fashioned, but we didn’t mind that. Would have loved a kettle in the room for tea

Great service, not a buffet. Everything fresh and tasty

Stayed in October 2023

the sound proof is not really good. Our room is happened to be next to the elevator, so once in a while will heard the sound of the elevator.

Location is super, walking distance from the train station to the hotel. Also very close to the castle. The room is very nice and clean. Staff are all very friendly. The breakfast is simple and nice.

Stayed in October 2023

The breakfasts were not buffets and were no more than adequate. Otherwise, a very few minor points, the principal of which would be the lack of a shaver point in the bathroom. Attention to one or two loose bathroom fittings would also do no harm, though everything worked.

Just about everything. The property has been described as 'old-fashioned'. I would suggest that 'timeless' might be more appropriate; lovely wooden panelling doesn't age. Our room was large and with a beautiful view over the town square and a bathroom with a large, corner Jacuzzi. The staff were extremely friendly and helpful, though few spoke much English and my Italian (the first language of many of them) is completely non-existent. Nevertheless, with a bit of give and take - and quite a lot of laughter - all went well. The restaurant, which I may review separately, was superb.

Stayed in October 2023

the shower bottoms are not in great shape, but are clean and functional

Hospitality of the personel

Stayed in September 2023

Character property, ideal location, 5 minutes walk from station

Stayed in September 2023

Room was rather hot due to extreme heat. Coming from Australia we get use to air conditioning and/ or a fan in hot weather.

Good location, friendly staff, good food

Stayed in August 2023

The service from the hotel's personal is outstanding. Very sensitive to the customer's personal preferences. Also the hotel is very clean and the equipment, furnitures are of high "Swiss" quality. The rooms are nicer than the photos suggested, and the team takes care of them also in the details, which make the clients feel at home.

Stayed in August 2023

The breakfast is very limited , compared to other hotels that has the similar price.

The hotel is clean and it is near the train station.

Stayed in July 2023

No coffee making facilities in room.

Staff very welcoming. Service was excellent.

Stayed in July 2023

Rooms size was good but decor is very tired. Bathroom was very old fashioned and the towels hard. Breakfast was ok but the evening meal was very disappointing. Staff were extremely kind and helpful and always smiling. Thought it was expensive for quality

Great location. Quiet. Attractive from the outside with a nice terrace for eating. Very close to underground parking places

Stayed in July 2023

Very convenient if you arrive at the train station, a walk along a cobbled street about ten minutes. Very dated and old fashioned hotel and no English spoken but friendly staff. The room we had was a spa room which was spacious and facing the pedestrian square. Some rooms would face the busy road and as there is no air conditioning if you want to sleep with fresh air you will need to have the windows open. Beds were comfortable and the bathroom dated but all worked. Plenty of storage space with two spots for suitcases. Well located to visit the castle and old town. Remarkably quiet for a major stop off point.

Stayed in July 2023

The staff were amazingly nice, even if some of them didn't speak fluent English. The man who served us breakfast was especially fun and charming.

Stayed in July 2023

N/A

Excellent location, great views of old town from bedroom, very pleasant terrace for dinner and breakfast, very welcoming, friendly and helpful staff.

Stayed in June 2023

Nothing

Great location. Clean rooms. Complimentary drink fridge in the communal stairway. The host was very friendly and helpful.

Stayed in June 2023

The access through the restaurant. Not enough english speakers

The location and the atmosphere in my room.

Stayed in May 2023

Were in an attic bedroom with no windows other than ceiling ones. steeply sloping ceilings meant you had to crouch to get into one side of the bed. Breakfast was the most basic we have had.

Comfortable bed

Stayed in May 2023

Bed was hard

central, clean, no shi shi

Stayed in April 2023

Great staff! Location is fabulous!

Stayed in March 2023

Access to the shower was awkward and difficult due to the bath arrangement

Room location and size

Stayed in March 2023