Some of the rooms are getting tired. Staff seem very inexperienced and forgetful and inattentive post Covid. Not the same as it was

Stayed in January 2022

I asked for a room without carpet due to allergies. Unfortunately, they gave us a room with carpet. The staff at Verve breakfast were friendly but confused and mixed up some orders and we had to wait a bit even though there were more employees that guests.

Loved the a la Carte breakfast option and the included Tamina spa. Bellmen were really friendly. The male server in the verve bar/ lobby was great and friendly. Loved the Verve food too. Housekeeping did well and brought additional things super fast to the room

Stayed in January 2022

Gym

SPA, Breakfast

Stayed in January 2022

Dinner at Verre by Swen could have been better.

The Spa, the service, the food and the room were outstanding.

Stayed in December 2021

No problems whatsoever with the property. Bed pillows were too thin…a common issue in Switzerland. I should have asked for help.

All aspects were beautiful. The Christmas decorations were tasteful and spectacular in places. Plenty of space, all the facilities you could ever want.

Stayed in December 2021

You really feel your overall health is better…

Everything ! I’ve been in 3 of these hot healthy places in Switzerland but no doubt this one is the best as they advertise.

Stayed in December 2021

we were greeted by Miss Maxime by the reception that guided us through the place and regulations of the stay smoothly. The place was mesmerizing and cozy. The wellness spa was breathtaking.

Stayed in November 2021

Air conditioning in the room was not functioning properly, it was hard to sleep at night too warm with the duvet provided. The room was smaller than what it looked like in the pics.

The spas were really nice. Breakfast was amazing with options for both alacarte and buffet. The food at Namun and Olive was very good. Staff are very helpful and friendly. There is a casino too, we never had to leave the resort for 2 days. It was my husband's birthday and they surprised us with a nice bottle of champagne

Stayed in November 2021

Pool

Stayed in September 2021

Service at breakfast was too slow. 20 minutes wait for a cup of coffee. Not enough good restaurants. Memories were completely booked, INGNIV was closed, it would be good to update menu at Zollstube and Namura, Vern by Sven doesn't have a good choice.

Room is excellent. It would be good to have some cookies in a minibar. SPA is super thought it was extremely busy on Saturday afternoon

Stayed in July 2021

carpet at the "mediterranean" restaurant Olivia (?) was somewhat worn down....

it's my third time at the resort, so I knew what to expect...It's a very nice place overall...especially if you value the thermal waters and various other health facilities... the location in the middle of the park and mountains, and proximity to a nice town is an obvious plus...

Stayed in July 2021

The place is magical and very luxurious... We had a superb room which gave on the mountain. The staff was welcoming and always very helpful.

Stayed in June 2021

nothing

phantastic massage, excellent breakfast with a wide range of food, very well designed SPA with many thermal baths of different temperature and saunas. spacy and comfortable room with nice view

Stayed in June 2021

The service was overstretched, so we did not have the service that we expected.

Good hotel with the best water quality in the spa and swimming pool. Staff in the spa areas work very hard to serve guests. It was my 3rd trip to the hotel, I did not like the interior design after the renovation though, it was much more comfortable and classy before. Service was a bit overstretched as there were many guests, I did not feel the warmth and natural atmospere that I expericed years ago. The clients have changed, more people from Eastern Europe perhaps while before it was more for Swiss. But I must say that it is still a nice place to go because the water quality in the spa and pool is the best in Switzerland, in my opinion.

Stayed in December 2023

the new employees at the restaurant Olives are very disorganized, not sure they know what they are doing and can’t even explain items from the menu. the worst for me was when someone at 7:30am in the morning on Sunday decided to clean leaves outside of the entrance from the ground with the loud machine. Obviously i woke up on Sunday this early and couldn’t sleep anymore. How can anyone think it’s a good idea to do it? we have during the week days constant noise from cars etc and at least you would expect that on that resort on Sunday one can have a good sleep but apparently it’s not possible either. Also, still not clear why but our door keys didn’t work or actually the door lock didn’t work and we had to go downstairs 3 times to ask for help before we could get in (all in wet robes after the spa time). All the old existing personnel is still super nice and they are all super knowledgeable (we come here often and i know who is here for many years/ they are all very good).

Stayed in October 2023

The bed had two mattresses that came apart, children’s villa and playground is looking very sad

Beautiful garden, views, renovated room, nice pool. Lovely hikes around the are

Stayed in September 2023

check in and out

conceirge team restaurant

Stayed in December 2021

No faults to comment on

Friendly staff Great food Overall peaceful and relaxing environment

Stayed in August 2021

There are no comments available for this review

Stayed in April 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024