The room got a little hot at times and the shower/tub could have used a bigger curtain as the one in place was only half the size of the tub.

For its age, the property is very well maintained and it was a pleasure to stay there. The owners were present every day and I saw them engage with guests all the time which shows they are committed to their guests and their property. The staff were all wonderful and attentive from the front desk people, the restaurant servers, the bartender, and the porter. The included breakfast was great, the food at Jack’s Brasserie was delicious, and the views from our balconies were beautiful

Stayed in February 2024

rooms are really quite old fashioned in decoration, equipment, not been updated since the 70ies. Breakfast can be slow, there is no buffet, you tick what you what on a paper list and waiters bring them out. Waiting time up to an hour on our check out day, apparently a chef in the kitchen who’s never done breakfast before. Thankfully we were not in a rush.

location (would have been ski in if there was enough snow, but for our stay there wasn’t) architecture, character property, nice breakfast room (also ballroom and brasserie in the evenings)

Stayed in February 2024

Friendliest staff and wonderful surroundings with picturesque surroundings and magnificent views. I truly felt welcome

Stayed in February 2024

No curtains in bedroom to block out light. Bathroom curtain was ripped/torn. No tea/coffee making facilities in room.

Location; architecture; we received an upgraded room

Stayed in February 2024

No tea coffee making in room, restaurant very expensive.

Location, views, comfort.

Stayed in January 2024

The floor is quite noisy while walking through the room. Also would be good to have a service to pock you up from the train station, since the hotel is up on a hill

The view was wonderful, the rooms are really specious.

Stayed in December 2023

The place felt quite 'dark' (including not well lit). The room was quite dated (bathroom was nice). Carpets were clean, but very old (worn). I would look for other options before booking again.

Our view was great! Bathroom was nice!

Stayed in October 2023

The balcony view and the included breakfast were absolutely exceptional.

Stayed in September 2023

absolutely stunning views from the bedroom.

Stayed in September 2023

Difficulty finding outlets for our devices

Stayed in September 2023

No updates

Beautiful location

Stayed in September 2023

Breakfast setup

Location and accommodations

Stayed in September 2023

Decor was dated. Would have liked to have a hot pot for tea in room.

Proximity to train station. The train actually passed in front of our room. The outside terrace and inside lobby/bar was attractive.

Stayed in September 2023

Balcony is shared with the adjacent room. Was served by an older gentleman during breakfast on the first morning, I sat inside after being told I could sit anywhere, then changed my mind as I saw there was seating outside. I had already filled in my order slip and asked if I could move outside. He said yes that's okay, but proceeded to scrunch up my completed order slip as I moved tables. When I was outside he said I had to complete a new one and didn't explain further. He could have just swapped the slips because they were the same? I was too tired and hungry to argue but it was a very unprofessional encounter. Contrary, on the last day I was served by him again and he was fine.

Solo female traveller stayed for 3 nights in August. Hotel was located close to the train station (<2 min walk), a bit difficult to find at night because of the intersection. Good space for one person and room was the same as the photos. Has elevator access. The view was spectacular. Included breakfast was good mix of hot and cold food (yogurt, eggs, sausages, bread, pastries, fruit, tea, coffee). Friendly staff at the front desk and younger gentleman at the restaurant, provided pamphlets about Wengen recommendations upon arrival. I had left a luggage wheel cover after checking out and they were kind enough to find it and keep it for collection. Bank nearby had a good rate for exchanging euros

Stayed in August 2023

No air conditioning but it was reasonably cool enough

Fabulous town and location

Stayed in September 2023

Staff need more training. P

Location, elegant old facilities, balconies off the rooms, patio meals in summer, mountain views.

Stayed in September 2023

Walk up from the train station. Eggs at breakfast were not cooked!!

The views were amazing

Stayed in September 2023

Nothing jumps to mind.

The views from our room were absolutely amazing! We had two adjacent rooms with a shared balcony which was a fantastic surprise. Check in was great with a lot of local information and staff were friendly including the hotel dog! The beds were comfortable and everything was spotlessly clean. Breakfast was served by individual portions of everything ordered and you could have had any amount of the foods on offer. While the hotel isn't the most modern it has a very old world charm and was what I expected a traditional Swiss country hotel to be. It had everything needed for an enjoyable stay. If I were ever to return to Wengen I would definitely stay there again.

Stayed in September 2023

Excellent location with beautiful view of mountains.

Stayed in August 2023

The room was basic. The bathroom whilst clean was very tired.

The location cannot be beaten. The faded glory of a different era is quaint. The breakfast is top notch! Staff friendly.

Stayed in August 2023

Room a bit outdated, no plug close to the bed and no tea or coffee makers in the room ( would be nice to have them in the room to sit outside on the balcony and enjoy a cup of tea). Also,for breakfast there is a paper order sheet and it takes longer time to order and eat it.

Amazing view, close to the train station, nice bedsheets and comfortable bed, clean room. Nice furniture in the lobby and terasse area.

Stayed in August 2023

Nothing particular.

Very close to the station. View from the room balcony was amazing.

Stayed in August 2023

Short of staff. Room doesn’t include any air conditioning (or fan). Dinner menu heavily overpriced and subpar quality.

Location and view are excellent. Front desk personnel helpful and friendly. Kind of old times nice atmosphere

Stayed in August 2023

The room could be more modern

Beautiful property

Stayed in August 2023