I found the shower difficult to position

Reception staff were excellent. So friendly and welcoming. We’re informative and helped me with my Wi-Fi connection problems The hotel was exceptionally clean which I commented on at reception and asked for them to pass on my compliments to the cleaning staff.

Stayed in April 2024

Nothing

the location on the lake and that it is also close to a railway station, so that one is in Zuerich within 15 minutes.

Stayed in April 2024

Unfortunately, I couldn't feel comfortable in the spa area because one person was constantly behaving inappropriately. Unfortunately, this is tolerated by the hotel, as I was informed after consultation.

It was a beautifully decorated room with a totally comfortable bed. As the hotel is located directly on the water and also functions as a museum, it has an extremely nice atmosphere.

Stayed in April 2024

The only problem was connecting to Wifi was unnecessarily complicated

Beautiful historic building right on the lake front. Excellent friendly helpful staff especially Claire. Cozy lounge. Delicious restaurent where Thomas Mann, Vladamir Lenin and Carl Jung atr. Museum quality art and furnishings. Walking distance to Jung Institute and easy access to train station. Wonderful view. It is not just famous hotel, it is an experience.

Stayed in February 2024

Wifi was complicated

Location!! Staff especially Claire Cory. Tradition bit of history. Close to train station. On the lake.

Stayed in February 2024

Breakfast offering functional, staff correct but lacks courtesy and imagination, bar is a bit small and not very cosy.

Friendly welcome, nice accommodation and large rooms fully meeting our expectations. Parking available. Hotel next to lake offers great views. Close to train station offering easy access to Zurich downtown in 10 to 15mins max.

Stayed in December 2023

Hard to regulate heating in room, bathroom in older style, pricing on the high side.

Great location and food, nice staff.

Stayed in December 2023

Really only thing was that coffee was not readily available. We would have to order from one of the restaurants. Would be nice if there was a coffee maker in the room.

The stay and amenities were fantastic. The views were incredible. The staff was friendly and helpful. We wanted to ski for a day and they gave us a full itinerary and how to travel.

Stayed in December 2023

the location on Lake Zurich was very beautiful. I enjoyed my stay and would stay again.

Stayed in December 2023

the prohibitive cost.

The staff, the room, the feel of he place and the location.

Stayed in November 2023

The room wav very small and there was no shower just a bathtub.

Location and facility is top!

Stayed in October 2023

limited breakfast options

location, building, service, proximity to ferry and train station

Stayed in October 2023

There was no air condition, but they explain that due to the hostoritical reasons, so they provide 2 fans which was acceptable, but the can but window AC, that would be great.

It was amazing and the staff were so nice and friendly. If I’ll come back, it will be because the staff and the facilities around and in the hotel. Amazing amazing

Stayed in September 2023

The bed was SO comfortable!!! Staff were great.

Stayed in September 2023

A bit pricey, but to be expected in Switzerland!

Beautiful room with great bedding and nice bathroom. They had prepped for our dog and put a little dog biscuit and bed in there, which was lovely. Breakfast was outstanding. Right on the lake with private swimming area. There's a valet for car parking.

Stayed in August 2023

Location, rooms, staff, price

Stayed in July 2023

Very small beach, quite busy hotel for family holiday ... During our stay there were many events, weddings etc

Nice hotel with good breakfast and large room

Stayed in July 2023

It's, ah, not inexpensive.

Classy hotel, right on the water. Shady place to sit by the water, right by the Kusnacht ferry landing, maybe one block from a train station. The staff were super friendly, and breakfast was great! We stayed in a room with a loft, and it was a huge hit with my family.

Stayed in June 2023

Location of the hotel was fantastic. The service, cleanliness was of high standard. I am though puzzled that one couldn’t get an iron board. I have travelled the world and this was never an issue.

Stayed in July 2023

Annex feels more like a motel. No AC makes the rooms during hot and humid days very uncomfortable. No coffee machine or tea kettle in the room. Overpriced breakfast and dinner : quality / price ratio is striking.

Lakefront,clean,nice staff. Close to SBB station. Boat trip from Kusnacht pier. Supermarkets nearby. Close to Jung Institute and Jung house.

Stayed in July 2023

non

Very good location to get train and next lake

Stayed in June 2023

Little not to like! Perhaps only some very generous portions at dinner, which we struggled to finish. Too much of a good thing!

Very friedly and helpful family-led hotel team. We repeatedly visit due to the quality, location and service.

Stayed in May 2023

room was extremely hot with no ventilation

lovely location on the lake

Stayed in June 2023

Better info on medical facilities

Outdoor dining Friendly and capable staff Lake views

Stayed in June 2023