Our room, and the duvets on the bed, were rather warm, but if we left a window open, the church bells would keep us awake. Not a major problem, though.

We had a light, attractive room with window boxes full of geraniums, and a nice view of the cobbled street. The breakfast was wonderful, with lots of variety and very nicely presented.

Stayed in May 2024

Elevator was not working (although not a problem for me)

Central location, comfortable room with special touches like l’occitane products and personal note, easy check-in, nice breakfast

Stayed in May 2024

The hotel location is very good. It is an old, charming building. My room was spacious with a single bed. The staff were very helpful and the breakfast was top class.

Stayed in May 2024

Nothing

Very clean and very comfortable hotel

Stayed in May 2024

Beautiful hotel, great location, lovely staff, breakfast very fine and the shower is the sweet part :) Thank you it was a pleasure

Stayed in May 2024

We liked absolutely everything.

This place is a true gem and Sabrina and Pascal are the best hosts I've ever met (and there have been quite a few). The hotel is full of charm and history. It's well maintained, clean, great wifi connection. Luxurious duvets for our unexpected snowy stay mid-April. Super breakfast, strong, fresh coffee and personalised, connection based treatment as guests. Great location within Horgen too, close to all transport links and amenities. Highly recommended.

Stayed in April 2024

The only reason for Value for Money rating is due to the Swiss Franc being much stronger than the British Pound. Not the hotel's fault !

We booked a 5 day trip for my birthday, which was the 2nd day. We went down to breakfast, and our table was decorated with birthday serviettes and glitter. Totally unexpected as hotels on previous birthday trips didn't even mention it. It was a lovely touch, which was much appreciated, and was an example of Pascal and Sabrina's thoughtfulness and willingness to help with any advice or extras we may have needed.

Stayed in April 2024

Perfect location in the picturesque village, a short downhill walk to the station, shops, and the lake. Very friendly and helpful staff, peaceful and relaxing atmosphere in this historic hotel. Lovely outside seating area where you can enjoy a drink in the sunshine, accompanied by the church bells. Attractive bar and restaurant area, plenty of choice at breakfast. Good sized bedroom and comfortable bed. We always look forward to staying at the Schwan!

Stayed in April 2024

I would have liked a safe in the room

Beautiful view into the old square and excellent breakfast and coffee

Stayed in April 2024

Some mishaps with the service, requested a cot and didn’t get one first but was rectified for nights 2&3. Couple of small details missing in the room; only 1 mug, no toilet roll. Again small details that were rectified.

Location was great, old and quaint boutique style feeling, very spacious room, great breakfast. Kind friendly managers

Stayed in March 2024

tv not in english nor was there an option to subtitle in english

breakfast was nicely prepared.

Stayed in March 2024

No lift access to higher floor rooms

It’s centrally located to the train station, friendly staff

Stayed in February 2024

A common problem in old hotels is that the power outlet is difficult to access, being partially blocked by the bed.

The staff are notably friendly.

Stayed in February 2024

Room could be bigger and brighter. Overnight air-con noise/ vibration issue.

Location was excellent! Staff excellent. Ambience excellent. Beautiful decorations. Nice and warm! Breakfast was very good- a nice selection of cold and cooked options and nicely presented. Great staff. Ideally would like some butter for bread or toast but maybe this is usual for Switzerland. Coffee nice too. The hotel was beautifully decorated with Christmas tree, and lots of lovely touches. Hotel was nice and warm. The staff were delightful and were around most of the time. We had a great welcome and really felt looked after. The bedroom (17 or 19?) was slightly small and not particularly great, slightly dull lighting. However bed very comfortable with beautiful cotton bed linen. Only issue we had ( which staff did address) was that there was a lot of low-level noise and vibration from the kitchen air-con, in the evening and even overnight on first night. This was quite substantial. The staff assured us it would be switched off earlier at night, but I think this possibly needs a definite resolution. If we visit again, will ask for a room in a different position to avoid kitchen air-con issue. We found the hotel a little expensive but good value for a quality experience. We have a very positive view of our lovely stay there. Horgen itself was also delightful.

Stayed in December 2023

Perfect and charming hotel. Nice staff. Very clean.

Stayed in January 2024

Amazing croissant, the best I have ever eaten… everything is perfect. Top

Stayed in January 2024

Nothing in particular but rooms were a little on the warm side.

Perfect location and staff were exceptional especially Pascal and Sabrina who couldn’t have been more accommodating.

Stayed in December 2023

The welcome was excellent as was the rooms and the breakfast.

Stayed in December 2023

Lovely hotel in a great setting. Very good breakfast and restaurant and staff were great hosts.

Stayed in December 2023

Egg timer and waffle making at breakfast were a little fiddly for first thing in the morning.

Traditional Swiss hotel, Fantastic location, warm and cosy, real Christmas feel, attention and care for detail, owners have a real eye for design. Breakfast was superbly laid out and of high quality.

Stayed in December 2023

Lovely staff, beautiful location and a healthy Christmas spirit.

Stayed in December 2023

A little dated, but quaint

Great location, great breakfast included!

Stayed in October 2023

Restaurant is not open yet but will open Dec 2023

Very cosy hotel in a great neighborhood. Rooms are small but super cute and cozy. Great breakfast.

Stayed in October 2023

There is nothing

The room was clean and fragrant. The room was quiet and we rested perfectly. Everything in the room was perfectly prepared. l'occitane cosmetics are great. The breakfast was great.

Stayed in October 2023