the hotel had building work going on which caused some background noise and they hadnt mentioned this on booking. There were areas with transparent plastic screening in the corridors and view of the development. Room would benefit from a decoration refresh

Easy to reach by bus from the station and short walk to the lake and town centre. Covenient pizzeria in the hotel. Nice breakfast. Basic room with comfortable bed.

Stayed in May 2024

There was ongoing renovations when we were there which meant that the lift was out of commission. However, this really didn’t cause us huge problems. It was more of a nuisance than anything else.

View of the lake. Large room. Very clean. By St Moritz standards the restaurant was reasonably priced.

Stayed in May 2024

If on floor 1 there is no lift and 3 sets of stairs. Staff helped with luggage. No tea/ coffee making facilities or fridge in room. Building Renovations going on throughout the day. Hairdryer lasted for about ten seconds before shutting down.

Plenty of room.

Stayed in May 2024

It was very hot in the room , and had to keep the windows open a much as we could , but this was a bit noisy

The staff were lovely , there was some building works going on when we were there , our room was too close , we asked to be moved , we were given another room with no problem at all . Actually with a better view of the lake .

Stayed in May 2024

Renovations are taking place on the first floor. So it was noisy from early morning. But renovations are needed from time to time so we dealt with it.

Location is very handy with bus bus stops outside the door. Staff very friendly and helpful.

Stayed in April 2024

Room was clean and a good size, beds were comfortable, quiet location. Great restaurant on site and breakfast was good!

Stayed in April 2024

The heating was fully on and could not be turned down, so we had to open the window to make the temperature bearable. Staff tried to help but it was still too hot after.

Check-in, restaurant, staff

Stayed in April 2024

Breakfast staff kind but inexperienced

Price, bedrooms and location

Stayed in April 2024

Hotel is a little tired in decor.

Central location . Very friendly staff.

Stayed in April 2024

No kettle in room. Have to trouble the staff at the bar to fill up my flask.

Near to supermarket, bus stop, city center and gondola station. Rooms are Spacious and staff are helpful. The Ricados restaurant in the hotel serves good Italian food too.

Stayed in April 2024

If you look at the rooms, much of the furniture had surface damage, was very humid (walls destroyed by that), bathroom was mouldy and smelly, there was no tea or coffee. It was too warm, the thermostat didn’t work. Reception was not too helpful.

Spacious, modern looking rooms. Bed was comfortable. Liked the sauna. Very nice people and environment in the downstairs restaurant.

Stayed in April 2024

Having no coffee making facility in rooms. Could offer kettle and tea bag. But not coffee sachets. Not major but for early risers not perfect.

Comfy beds, nice location, great brekkie and good restaurant for evening meal

Stayed in April 2024

Our room was on the 2nd floor and it was very hot, probably because of the wood oven of the restaurant, but I can ignore that for the amazing teste of the pizza.

The location of the hotel was good, the employees were very friendly. The Italian restaurant of the hotel is one of the best in the city. Breakfast was awesome.

Stayed in March 2024

Location good

Stayed in December 2023

The incredibly small and overly hot room

The staff

Stayed in February 2024

Room (with balcony) is small and noisy, since the balcony faces the main street. No amenities such as coffee/chocolate machines. Water bottles are not replenished during the stay. Pictures on booking website gives the feeling that is a tremendous hotel in the alps. Don’t be foolish, look for videos at youtube. It is just a nice hotel. Nothing more than that. Last but not least least, bas value for money (expensive towards what delivers).

There is a pizzeria/restaurant named Ricardo’s. Food and drinks are great! Staff is extremely pleasant and polite!

Stayed in March 2024

Room was nice but ridiculously warm, we didn't ski so weren't cold coming into the hotel but had to sleep with the balcony door open despite the thermostat being at its lowest and it being - 4 outside. Mattress was rock solid which didn't suit us personally. Not sure if the restaurant is part of the hotel or simply situated in it but one of the waiters had a terrible attitude. Seemed perplexed and angry that we didn't have a reservation despite the massive restaurant being at about 20% capacity - seen multiple customers comment on his attitude.

Hotel was convenient enough from St Moritz Station, only 1km away but still prepare for an expensive taxi if that's how you're getting there. 15 minutes walk into the middle of the town was nice. Room itself was a good size, clean and with decent facilities.

Stayed in February 2024

To hot.... underfloor heating so unable to regulate, had the windows open all the time, maybe it it's how most stays are like, where we are now is the same.

Clean, good position, lovely bar and restaurant downstairs .

Stayed in February 2024

Breakfast was included but very minimal. Reception with Colombian employee was great- in the morning there was somebody else at reception not nice or friendly at all. Employees make really difference.

It is in the Center close to the lake and shops - has a bar and restaurant at ground floor if you want to relax without going out you just go down. You don’t hear the noises in your room well isolated.

Stayed in February 2024

The beds were a bit too firm and there was no kettle in the room

Staff were lovely and the food at the hotel was so good and reasonably priced

Stayed in January 2024

No amenities at all. Only soap/hair/body wash

Clean room and cute restaurant

Stayed in January 2024

The room was very hot and no way to control the temp

The lobby is cozy and the restaurant is delicious- we had dinner (fantastic pizza) and the breakfast included was terrific!

Stayed in January 2024

The heater was too hot and couldn’t turn off. Reception was empty during check in and we had to wait for a while.

I was a little annoyed. We got there after 8pm & we couldn’t find the reception because there was no one there and the room was too hot. I guess the heater was on high & we tried to turn it off but it wouldn’t turn off. The phone in the room was not working when I trued to call reception about our heater. Other than that we enjoyed a good meal at the restaurant below & they have some good food.

Stayed in January 2024

Very average room, small, nothing special.

Easy to get to in the bus from the train station and a great breakfast.

Stayed in January 2024