Via Guidino 29, 6900 Lugano, Switzerland
#4 of 41 hotels in Lugano
Guests' ChoiceBased on 172 hotel reviews
9.0Cleanliness
9.4
Comfort
9.5
Location
9.2
Facilities
9.2
Staff
9.4
Value for money
8.0
Free WiFi
9.0
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End of dialog contentReviewed: 16 April 2024
Abdulla
QatarNothing
Perfect
Stayed in April 2024
Reviewed: 2 April 2024
Verena
SwitzerlandNothing, we liked everything
Fantastic view, fabulous service and outstanding food
Stayed in April 2024
Reviewed: 21 March 2024
Cumhur
TurkeyStayed 3 nights in a lake view suite.Room was superb, elegantly designed.So peaceful location, firendly staff.It was nice to have free of charge Smart EV car available upon request.Definetely my kind of place and I will revisit soon.
Stayed in March 2024
Reviewed: 8 March 2024
Hamza
OmanLocation Nice staff
Stayed in March 2024
Reviewed: 7 March 2024
Susanne
SwitzerlandOur TV didn’t work - we’re not big TV addicts and enjoyed the views from our room most of the time but one movie night would have been nice. Staff tried hard to fix this but it needed an engineer - it’s just not something we’ve come across in other 5* star hotels. The bistro food was average at best especially room service.
Aptly named: the views from our room, restaurant and the pool were fantastic. The spa is gorgeous as is the pool area. The staff were absolutely delightful, very attentive and sincere.
Stayed in March 2024
Reviewed: 1 January 2024
Nasser
United Arab EmiratesThe price is too high
Everything
Stayed in December 2023
Reviewed: 28 November 2023
Ahmed
CanadaNothing
I loved everything about this property, we had an exceptional experience during our stay at this hotel , I knew that we booked a 5-star hotel but I was not sure expecting this outstanding experience in regards to the kindness and welcoming manners of the staff , cleanliness of the apartment , the vast of space of the apartment and how cozy the hotel was during this autumn/ early winter time. This by far , and I am a well-travelled person, is the best hotel / resort experience I ever had in my life.
Stayed in November 2023
Reviewed: 4 November 2023
Jeerath
ThailandNothing
It is a hotel that we are very impressed with. Lovely staff Good quality breakfast If anyone comes to Lugano, they must stay here only.
Stayed in October 2023
Reviewed: 11 October 2023
Tirtadjaja
IndonesiaExpensive
ALL Excellent but room rate too expensive
Stayed in October 2023
Reviewed: 4 October 2023
Figueiras
Switzerland- The view is incredible - The room is beautiful
Stayed in September 2023
Reviewed: 25 September 2023
Rosa
United StatesThe layout of social areas
The view
Stayed in September 2023
Reviewed: 15 August 2023
Abdulrahman
Saudi ArabiaThe shower not ok for families its glass And you need a round 10 min to reach the down town
Modern classy and amazing staff very helpful
Stayed in August 2023
Reviewed: 8 August 2023
Mushabab
Saudi ArabiaThe location was far from anything, unless u want to relax and unwind, this is not the right location to enjoy the vibrant Lugano.
The view and the staff
Stayed in July 2023
Reviewed: 22 July 2023
Graham
United KingdomSmaller than expected, no atmosphere as such.
The View of Lugano
Stayed in July 2023
Reviewed: 22 July 2023
Nayel
Saudi ArabiaToo costly in co prison to others
The view
Stayed in July 2023
Reviewed: 17 July 2023
Mohamed
United Arab Emirateseverything was perfect
Stayed in June 2023
Reviewed: 12 June 2023
Heyam
Kuwaitmore improvement for breakfast
everything 😊
Stayed in June 2023
Reviewed: 8 May 2023
Emma
SwitzerlandWe had to pay for taxis to and from hotel which was quite expensive. Actually it was very expensive for us. Shame the hotel didn’t have a complimentary shuttle service for guests
The staff were extremely friendly and helpful. They really went out of their way to help and make our stay special. We were extremely impressed with how genuine they were and just so happy to help. It really made the stay super special. The food was absolutely excellent quality. Top notch. Loved the organic eggs for breakfast. Cooked to perfection. Rooms were spacious and incredibly clean. Loved the bed linen and great pillow menu too. .
Stayed in May 2023
Reviewed: 7 May 2023
Jacqueline
United KingdomAll the staff were very friendly and helpful. Our room had lots of space with a beautiful view of the lake. The spa looked great but there was so much to explore around us that we just didn't get the time to use it. The option of having complimentary use of electric car and cycle if needed was a valuable add on, albeit we were too busy to use them on this visit.
Stayed in May 2023
Reviewed: 2 May 2023
Fatma
Kuwaitif you think it’s expensive, think again because it is really worth it.
One of the best hotels i’ve visited of all time
Stayed in May 2023
Reviewed: 12 April 2023
India
United KingdomThe staff at the hotel are incredible - they went out of their way to make sure we had a great stay and we really did! The view is also amazing from the rooms and the main lobby area - so pretty at night too
Stayed in April 2023
Reviewed: 23 March 2023
Kristjan
EstoniaGreat views, lots of privacy, high level of service. Michelin star restaurant with great service.
Stayed in March 2023
Reviewed: 14 January 2023
Michael
SwitzerlandMaybe
Style, modern style of the rooms
Stayed in December 2022
Reviewed: 15 November 2022
Basma
KuwaitNothing
Everything 🌹
Stayed in October 2022
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