Avda España N° 1025, 5090000 Valdivia, Chile
#11 of 25 hotels in Valdivia
Guests' ChoiceBased on 38 hotel reviews
8.4Cleanliness
8.9
Comfort
8.8
Location
8.6
Facilities
8.4
Staff
8.6
Value for money
8.5
Free WiFi
7.7
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Showing 1 – 25
Reviewed: 21 January 2024
Klarissa
KenyaBreakfast was very limited., bad choices. Very unappetizing selection and not friendly
We chose a room with river view. At reception Mr Alberto was extremely helpful and welcoming An elderly gentleman at the bar at 22 hrs was also very helpful
Stayed in January 2024
Reviewed: 19 November 2023
Lorena
ChileValué vs price great deal!
Stayed in October 2023
Reviewed: 5 September 2023
Camilo
ChileThe bed and especially the pillows were very uncomfortable. The bathroom had a constant water sound that I couldn’t pinpoint. The towels we got were damaged.
The building is charming, the rooms are very spacious and there’s a beautiful view of the river!
Stayed in September 2023
Reviewed: 26 March 2023
Felipe
Chilebreakfast, bar and restaurant options
to be close to the river ….. by the walk, just we’re available second line rooms
Stayed in March 2023
Reviewed: 11 March 2023
Nicholas
Chilerestaurant overpriced and breakfast very crowded
beautiful location
Stayed in February 2023
Reviewed: 28 February 2023
Francis
United StatesThe ‘express’ rooms are worn. Can use upgrading.
gorgeous view of the river
Stayed in February 2023
Reviewed: 5 February 2023
Juan
SpainNeed to renew a little bit the facilities like the gym.
Location is not in the center but really nice. The view to the river is amazing and all the garden close to the pool.
Stayed in February 2023
Reviewed: 12 December 2022
Ochoa
Ecuador- management - reception staff - customer service - disgusting food - unwillingness to ensure their customers could eat safely from their kitchen - a complete disregard to what Hospitality is meant to mean - ZERO internet in rooms - staff entered to clean room despite sign hanging on door stating not to - all rooms have a signage in the bathroom stating to hang your towels to reuse them and safe water or leave them in the tub for cleaning, all out hanging towels were taken anyway, meaning they have very little care in their own water saving policies - telephones in rooms do not work - disgusting food - blaming people for coming to their hotel with a health condition that isn’t particularly uncommon but could also be deadly if exposed (allergic to nuts and gluten) - again, the customer service and the management - manager 1: refused more than 10 times to provide me with list of ingredients - manager 2: could not even define hospitality and blamed me for not bringing my own 3 meals a day to a 3 day trip, AND, from a foreign country
Nothing about it was worth liking after such horrendous service
Stayed in December 2022
Reviewed: 31 January 2024
Isabel
United StatesNo customer oriented. I requested to eat lunch in the patio and I was told that the hotel policy did not allow guests to eat in the terrace. You were not allowed to move tables in the dining room for breakfast to accommodate a group of four people.
The view from the hotel.
Stayed in January 2024
Reviewed: 1 November 2023
Ahmet
TurkeyReception man it was upset for everyone
Breakfast
Stayed in October 2023
Reviewed: 24 April 2023
Camilo
ChileThe woman in the front desk was rude and unhelpful when we arrived. I had never been treated so coldly and with such disdain in a hotel. Dealing with her was very unpleasant. I must note that the elevator closer to our room was working well, but for some reason it was blocked with a bench (?). The bathtub smelled funny - not dirty, but smelled like a humid rag. The gym can barely be considered as such, as the equipment is very old - the weights must have been bought when the hotel was established.
The hotel has a lot of character and a some corners are beautifully decorated. I loved the old phones and machinery and the wooden structure. The bed was comfortable. I loved the view from my room . The bar was good and service there was amazing.
Stayed in April 2023
Reviewed: 18 March 2023
Stefan
AustriaOne-way dishes, glases & cutlery for breakfast - very poor!
Stayed in March 2023
Reviewed: 28 January 2023
Wiltshire
United KingdomGreat location. The lady in charge was very helpful. The room was all made of timber and resembled a cabin in a ship. she did everything she could to make us comfortable although she could not speak English she
Stayed in January 2023
Reviewed: 29 November 2021
Miguel
ChileNothing
All
Stayed in November 2021
Reviewed: 4 September 2021
Anonymous
ChileNothing, every time I come to Valdivia, I book this hotel.
It is clean, big rooms, nice bed, and the landscape… terrific!!!
Stayed in September 2021
Reviewed: 5 March 2024
Mrtrukz
ChileThere are no comments available for this review
Stayed in March 2024
Reviewed: 17 February 2024
Satoko
ChileThere are no comments available for this review
Stayed in February 2024
Reviewed: 20 December 2023
Teresa
ChileThere are no comments available for this review
Stayed in December 2023
Reviewed: 13 December 2023
Juan
ChileThere are no comments available for this review
Stayed in November 2023
Reviewed: 13 July 2023
Ingrid
ArgentinaThere are no comments available for this review
Stayed in July 2023
Reviewed: 12 July 2023
Juan
ChileThere are no comments available for this review
Stayed in July 2023
Reviewed: 14 April 2023
Bsla
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 17 March 2023
Carolina
ChileThere are no comments available for this review
Stayed in March 2023
Reviewed: 13 March 2023
Alejandro
SwitzerlandThere are no comments available for this review
Stayed in February 2023
Showing 1 – 25
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