Salto Chico s/n, 5661000 Torres del Paine, Chile
#9 of 14 hotels in Torres del Paine
Guests' ChoiceBased on 18 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
6.2
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Showing 1 – 18
Reviewed: 19 February 2024
Gustavo
BrazilThey should sincronize the transfers to airports with the main flights. Doesn’t make sense to have fixed slots like today.
The explorations are really well organized, the location is amazing.
Stayed in February 2024
Reviewed: 7 January 2024
Radek
Czech RepublicEverything was good only transport to Explora I had to pay extra, but on web is writen, that is included.
Wonderfull place. Nice hikes and trips. Very good meal and wines.
Stayed in January 2024
Reviewed: 28 September 2023
Meng-yu
United StatesIt is one of the best hotels I've ever stayed in. The service ispe impeccable. . The host and the guide are friendly and knowledgeable, also including good food, good views, and good itineraries. Basically, it's everything you need during the low season. We are thankful for everything that we experienced here.
Stayed in September 2023
Reviewed: 20 February 2023
Trasoula
United StatesOne of the guides who was responsible for helping select excursions treated me with less respect than he should have. Before I arrived at Explora, I fell hiking in El Chalten and had a bruised knee with one stitch. When trying to arrange a hike, I explained this to him and also that I am a very fit, athletic 62 year old who came to Explora specifically to hike. I also told him that the doctor who x-rayed my knee said I hadn't broken anything and that I could hike after 48 hours. It was now day 5 since the fall.This information seemed to not matter to this staff member; he tried to dissuade me many times from doing a five hour hike even though I repeatedly told him I was trained and could do it. I felt like he had a predisposed notion that a 62 year old women was not capable of determining on her own what she was capable or not of doing. This was demeaning and insulting. From what I gathered listening to some other guests our age, this seemed to be a pattern. Well, some of us in our sixties are more fit than others half our age! Needless to say, I completed that hike on time! Secondly, our bathroom had some issues; the toilet seat cover fell off a couple of times and the flushing button would get stuck in the flushing mode easily and finally broke . Also, there are two windows in the bathroom to the sleeping area with blinds that you can close but still, at night when my husband turned on the bathroom light, the light would wake me up. We couldn't understand the purpose of these two windows. One of these windows was where typically there should be a mirror over the vanity.. There was only a small-ish makeup mirror on the side wall. Lastly, the meals at Explora could be improved upon. They ranged from tasty to quite bland. The lunch and dinner restaurant portions were quite small, also.
The view of the horns from our room was heavenly. The sleeping area of our room was beautiful, our bed huge and sooooo comfortable, and the pillows divine. We loved the excursions and activities. Staff was so very friendly and warm! We felt like family.The hotel was bright, with large windows showcasing the Horns of Torres del Paine. The gathering spaces were so beautiful and comfortable. Marisol, the guest experience manager, was on top of everything; very efficient, welcoming, kind and professional. Catherine, Benjamin, Xavier, Daniella, are just a few of the incredible restaurant staff who worked so hard to make us happy. Papo, Naz, Francesca, Florencia, Ignacio, Kata, and Raul (to name a few) were excellent guides. I will miss them all.
Stayed in February 2023
Reviewed: 22 November 2022
Mary
United StatesThe food was very healthy and plain. No other options. Healthy is great, but every once in awhile on vacation you want to eat some unhealthy dishes! Also the same buffet for breakfast every day. Maybe change a few things each day. Like instead of bacon everyday maybe sausage one time. Eggs everyday, maybe pancakes? Just a suggestion. Also the internet down and no way to communicate with family back home. But once you leave the property you have internet, texting and signal? Not sure if it's blocked but no texting, calling or anything available. There was a phone in room for a charge. Just something to work on maybe. Just small suggestions but overall it was so amazing!
The staff from our pick up in Punta Arenas to the staff at hotel were amazing! Literally everyone goes out of their way and very helpful! They go out of their way to make tours available for you which was amazing. The housekeeping was like so amazing. All the bartenders, guides, drivers, restaurant staff and jacuzzi staff was so amazing! Everything was very organized as well! You didn't have to think or worry about anything once there! Thank you!
Stayed in November 2022
Reviewed: 13 August 2022
Martha
NicaraguaI liked everything
I liked the location and the staff! the food was also increíble and the tours they offered were amazing.
Stayed in August 2022
Reviewed: 11 July 2022
Fabricio
Brazilthe only problem I had was a little misunderstanding concerning the payment of an extension of my stay. nothing important.
Everything. The localization is incredible and the staff cares about every detail of your experience. it’s wonderful. probably the best hotel I ever stay.
Stayed in July 2022
Reviewed: 6 May 2022
Xianfeng
United StatesCommunication for the reservation, confirming pick up location/time. Day tour names are confusing.
Location, staff, view, food
Stayed in May 2022
Reviewed: 4 March 2024
Susana
BrazilFood was bad; sometimes limited and bad. Waiters were totally lost. really desorganized. No time to eat breakfast befor4e activities Guides were not prepared, would take selfies [clearly guys were new to the place]. The room was too hot even after we asked to cool it diwn. The amenities in the bathroom [shampoo/ liquid soap] smelled odd. We were told that it was the "plant"smell. Only that the same liquid soap at the sink had a different and pleaseant smell. We couldnt communicate properly with the staff and only a few of them speak poor english.
The location, exclusively.
Stayed in February 2024
Reviewed: 20 March 2024
Andrea
ItalyThere are no comments available for this review
Stayed in March 2024
Reviewed: 19 July 2023
Christopher
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 25 April 2023
Mary
AustraliaThere are no comments available for this review
Stayed in April 2023
Reviewed: 12 April 2023
Whitney
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 4 January 2023
John
United StatesThere are no comments available for this review
Stayed in December 2022
Reviewed: 5 August 2022
Fernando
MexicoThere are no comments available for this review
Stayed in July 2022
Reviewed: 8 June 2022
Joseph
United StatesThere are no comments available for this review
Stayed in May 2022
Reviewed: 4 June 2022
Michael
United StatesThere are no comments available for this review
Stayed in May 2022
Showing 1 – 18
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