No 6 Luling Road, 572000 Sanya, China
#7 of 89 hotels in Sanya
Guests' ChoiceBased on 22 hotel reviews
9.3Cleanliness
9.4
Comfort
9.2
Location
9.0
Facilities
9.3
Staff
9.5
Value for money
8.7
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 22
Reviewed: 1 May 2024
Aldo
BrazilNothing to complain, just wish I could have stayed longer
The hotel is absolutly amazing. Villa is very private and comfortable, all the staff are extremely helpful and welcoming. Breakfast is delicious and with a lot of variety, both for chinese and western food.
Stayed in April 2024
Reviewed: 30 July 2023
Wai
Hong KongThe beach is too big, the view is too great, can’t take enough pics. Indoor swimming pool is too lovely, kids are too ignorant to play and swim in the pool whole day.
Kids(2-4 years old) love the playground! Spa is excellent, time management is great, anything is smooth. the body and facial massage are high quality. Staff are nice! Well trained! Chef are talkative, familiar with the kids. They updated our flight schedule, we were so appreciated they told us our flight was cancelled, All the staff were helpful and arranged us a taxi immediately, we catch on the flight finally, but we did left some stuff in the hotel, and they sent back to us. They all professional! Thai food and bbq food are outstanding! Floating breakfast is fancy!
Stayed in July 2023
Reviewed: 17 May 2023
Ivan
Belarusnothing
excellent staff! Spencer, Wendy, Resto chief, Selina and others are amazing, always doing their best. you will never meet such service in the West. excellent villas, beds, pools. even western food is great
Stayed in May 2023
Reviewed: 9 April 2023
Scott
ChinaThere was nothing we didn’t like.
Everything was amazing. Wonderful private Villa with swimming pool and jacuzzi. The property is peaceful and relaxing, beautifully kept and well maintained. They have there own private beach which you can relax on without hundreds of other tourists. Every evening at 5:30 you can sit by the beach and enjoy the sunset with a few free glasses of wine and canapés. All the staff at the hotel were extremely welcoming, friendly, polite and professional. The manager Hickey was great, gave us a tour of the property when we first arrived and was happy to help with anything we needed. Both my wife and I had an amazing time and will definitely be returning on our next trip to Sanya.
Stayed in March 2023
Reviewed: 12 March 2022
Paul
United KingdomOnly small neg, can take them a while to clean the pool each day. Beach is also slightly less appealing than Yalong.
Top service, much improved on other locations in Sanya. Villa and surrounding area always clean by the time u return from breakfast. Free happy hour a nice additional touch too. Also forwarded everything we left behind for minimal postage charge.
Stayed in March 2022
Reviewed: 3 September 2021
Hazy
ChinaThe restaurant is a little old looking
The service, the peacefulness, having our own pool, the breakfast
Stayed in July 2021
Reviewed: 9 August 2021
Geliana
RussiaA fantastically beautiful hotel with luxury villas. Extremely beautiful territory. All villas have their own swimming pool of sufficient size for swimming. There is also a huge main swimming pool in the hotel, for those who like to swim a lot, always clean and free. The breakfasts are excellent , high-quality food, perfect service. During the breakfast we saw maximum 3-5 families in one time. Very calm and quiet hotel, while the lively area of Sanya is about 3 km away. The staff at the hotel is very kind, always ready to help in everything. The service is at the highest level. Special thanks to Spencer, who made our stay even more fantastic, we had a villa for 2 people, but there were 3 of us and Spencer upgraded our villa to the deluxe villa. An extra bed is also provided absolutely free of charge. The villa was cleaned 2 times a day, we didn't even notice when they did it. Our friends came to us and they were also delighted. We are looking forward to coming back again at some point for sure!
Stayed in August 2021
Reviewed: 5 August 2021
Gisela
MacaoI’ve encountered only 5 english speakers among the members of the staff during my 1 week stay. Communication was a big issue. Thank God for Spencer!!!!!
Being a 13 yr old resort, Banyan Tree Sanya has exceeded my expectation. The service and the staff were fantastic, everybody was friendly and helpful, facilities were fairly well maintained and we really cherished the privacy and peaceful environment that our villa provided. I don’t remember having a meal which wasn’t top chef quality - a lovely surprise!
Stayed in August 2021
Reviewed: 21 July 2021
Dr
ChinaEverything was wonderful, however a coffee maker in the rooms would be preferred over instant.
The staff was really wonderful. Spencer made sure that every request we had was made. The grounds were well maintained and beautiful. I highly recommend the spa as well. We certainly will come back and recommend to others!
Stayed in July 2021
Reviewed: 16 July 2021
Daniel
United KingdomThe only thing we can think of that we didn't like was when we were having a private meal in our villa, a member of staff came in for us to sign the check mid meal and mid conversation. Poor timing and we were apologized to by management the same evening.
Everything. The villa was fantastic and cleaned every day while we were at breakfast. The food was exquisite and always served in a polite manner. The beach side BBQ was tremendous with a huge variety and served with decent wine. Spencer, Jimmy, Tim and Nancy were excellent and would get us anything we needed whenever we asked (including an ice bucket for wine at 11pm!) Buggies would pick you up within minutes of calling for one. And to top it off, Wendy and Cassiel in the spa helped top our honeymoon with an excellent massage.
Stayed in July 2021
Reviewed: 12 July 2021
Cyrille
ChinaNothing at all, I only wish we could have stayed much longer.
We stayed for 9 days at the Banyan Tree and would recommend it wholeheartedly to anyone. We were apprehensive about booking this hotel as we saw some reviews mentioning that it had outdated facilities, but our stay was absolutely perfect with nothing to complain about: - Amazing and courteous service from all staff who greeted guests all the time. Special mention to Spencer and Lexie who were made our stay so enjoyable, and the friendly chefs who served the most delicious food. - The impressive lack of mosquitos. The grounds were very well-tended to and we did not get a single bite during 9 days. - The general solitude and lack of people. The fact that the hotel only has villas meant that the dining area was never crowded and you could eat in peace. - Villas were very private and great for a restful retreat. They are decorated classically and facilities were very clean and well-maintained. - Rooms were cleaned daily with fresh towels, turn-down service was very thoughtful and even provided small desserts. - The welcoming blast of powerful air-conditioning that cooled you down immediately when it was super hot outside. - Breakfast was delicious and had a good variety of Thai food, Western food and Local delicacies that changed daily. There was also a fresh juice bar! Also, breakfast was served till 11am so you could sleep in late. - Private pool was clean and amazing to spend the day in. - Heated outdoor jacuzzi was perfect for the night. - Proximity to Dadonghai beach, just a short scooter ride away where there are many food and lifestyle activities. - Beautiful sunsets at the beach bar. - Golf carts to take you everywhere within the compound if you were feeling lazy. - Toiletries smelled amazing. We 10/10 hope to come back again and it was the best decision to choose to stay here.
Stayed in July 2021
Reviewed: 11 July 2021
Anonym
ChinaThe beach is not for swimming .
Spacious pool villa , amazing service throughout the whole stay .
Stayed in July 2021
Reviewed: 9 July 2021
Bruce
ChinaN/A
The privacy that the pool villa provided was just what we anticipated and enjoyed. The grounds were like we were walking in a jungle paradise whilst the beach was clean and spotless. Finally the food was delicious.
Stayed in July 2021
Reviewed: 3 July 2021
Lawrance
ChinaThe room needs major refurbish. Too old. The tv is super old
Breakfast choices are limited but I could totally I’d rest and given there there aren’t many guests
Stayed in July 2021
Reviewed: 14 June 2021
Ac9
ItalyAll perfect.
Everything. From the moment we checked in, the front desk gentleman was very helpful and friendly in welcoming us and making us feel like home. The service team has been supporting us and making sure everything was perfect for the whole stay.
Stayed in June 2021
Reviewed: 4 October 2023
Damien
New ZealandThere are no comments available for this review
Stayed in September 2023
Reviewed: 23 November 2022
Tsz
Hong KongThere are no comments available for this review
Stayed in November 2022
Reviewed: 4 January 2022
Roland
GermanyThere are no comments available for this review
Stayed in January 2022
Reviewed: 27 September 2021
Brian
ChinaThere are no comments available for this review
Stayed in September 2021
Reviewed: 26 July 2021
Julie
ColombiaThere are no comments available for this review
Stayed in July 2021
Reviewed: 20 July 2021
Allan
New ZealandThere are no comments available for this review
Stayed in July 2021
Showing 1 – 22
Prague, Czech Republic
Windermere, UK
Fargo, USA
Dubrovnik, Croatia
Norderney, Germany
Senj, Croatia
Merone, Italy
Prague, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content