The hotel is beautiful but the music playing is extremely loud and this makes it difficult to appreciate and enjoy the beach and pools. The staff allows people to play music on their own speakers and this makes for a lot of loud noise when it could be instead an oasis of relaxation, which is what I was hoping to find.

The place has well kept gardens with a variety of flora and fauna that shows that the hotel cares for the environment. The service and attention from the staff was very good, efficient and genuine.

Stayed in May 2024

The food wasn’t bad but it could be a better kind of sorting, especially at the buffet restaurant. The Italian, grill and typical restaurant were good

The junior suite is huge and it can accommodate up to 5 people, with a separate room with a king bed. The location is very quiet and you can relax. The pools are very nice and refreshing. The staff is very kind

Stayed in January 2024

I had to request of changing my room because there was no wifi connection. The second was ok.

It was very good

Stayed in November 2023

Sometimes showers only had cold water

Simple, clean facilities Nice quiet beach Excellent service from staff Good food

Stayed in October 2023

The lounge chairs at the beach are not comfortable.

It's a good value for your money.

Stayed in August 2023

The food could get a little bit better but was good in general

Great place, clean, friendly staff

Stayed in September 2023

1. There should be more offered in the all-inclusive package, i.e. only black coffee was included in the cafeteria, whilst other very common drinks like cappuccino, lattes, etc., were only offered as additional cost. 2. No availability of any water sports equipment. 3. The gym was temporary arranged in an events room, with few equipment and no towels or tissues for cleaning.

Staff kindness, food & drinks, location, the built-in nature setup.

Stayed in August 2023

They didn't have more chairs or spots in the beach and there is a lot of space to add more chairs

The room was really good

Stayed in July 2023

The restaurants/food

The property is beautiful

Stayed in April 2023

It would have been easier if the "snack hours" (meaning the food available at times when actual meals were not being served) were posted because they were not consistent day to day.

Everything was included, convenient, and tranquil. It removed the stress from having to plan or even think. We just relaxed.

Stayed in June 2023

the line to check into the hotel is as long as advertised (up to one hour), but once you get through it everything is wonderful.

Great private beach that is chill, the staff inside the resort is great and helpful and the buffet is actually really good! Big spacious rooms with A/C, great pools and bar staff. Recommend for anyone staying in cartagena area.

Stayed in June 2023

One of the lifts had a musty smell and there where quite a lot of mosquitos which was not ideal. Assume this may have been due to the recent rain because it was the rainy season.

The Pools were amazing, and the Beach was beautiful with a nice easy walk onto the beach. It was amazing and fun for the kids, family friendly.

Stayed in May 2023

There wasn't always toilet paper in all the stalls in the bathrooms near the pools, these could have been refilled more often. Also when we were leaving there was construction in the reception area so we had to detour around it and that path wasn't covered so we go soaked from the rain.

The pools were a great family friendly experience. Beach was steps away from the resort. There were plenty of options at the buffet. Loved that you could get fresh beach towels throughout the day.

Stayed in November 2022

food and the room was not that clean.

The activities and also all the things you have to do inside the hotel.

Stayed in July 2022

Check in Filas Largas

Stayed in March 2022

the beach has a VIP area and for accessing each guest should pay additional to the fee (this VIP area in the beach doesn’t have anything different from the other) - no reason go it to be there, also if they have VIP access & services they should inform that to the guests in the check in

good spaces, good food

Stayed in March 2022

The A/C in our room was horrible. It had a bad freon leak or something... we would complain about it and they would come and "fix" it, it would improve but half a day later it would go back to the same. The hotel never offered us to change our room since it was apparently sold out, also one of the employees told us that is how an A/C works and we should lower our expectations as if he thought we are not familiar with Air conditioning. (Also had family in 2 other rooms and theirs cooled mighty fine). It just got hard to sleep at night with small kid and a 7 month old baby. Also don't like their towel system. Most all inclusive you don't have to haul towel cards around to be able to use them and constantly getting reminded you'll have to pay 60.000 pesos if you lose one. Usually they just either give it to you or they have a bar code they can scan on your guest band. Making sure you didn't lose them got a bit annoying.

Loved the all inclusive concept and how easy it is. Super and attentive friendly staff. Nice huge pools.

Stayed in March 2022

There’s some stuff that need care and upgrades. Like the kids playground. Also it will be good to be able to have lunch reservations at lunch instead of just dinner. Not everybody eats heavy at night.

The part of all inclusive

Stayed in March 2022

The beach

Stayed in January 2022

rooms are small, very few swimming pools and beach tents for the amount people they receive at the same time. Start is not very kind

location, beach, nature

Stayed in December 2021

The beach was not very clean (guests fault), a lot of plastic garbage... Unfortunately not many vegetarian or vegan options, there should have more plant protein food.

This hotel is perfect for some family holidays. The beds are excellent! The staff is amazing and the food is great taking into consideration that they prepare massive amounts of food every day. The chef and staff at Nativo restaurant deserves a big applause, the food is GREAT!!!

Stayed in December 2021

- The beach zone ( beach seats, ..) could be renewed. - There were many wild dogs in the hotel complex, even in the restaurant area. - The hotel seems to be popular with young groups too, who can be noisy during the night

- Friendly personal at the service of the bars and restaurant - The food was very varied and delicious - The free transport to the city

Stayed in November 2021

restaurants were not to standard. Too many dogs and cats around facility and in restaurants where everyone was eating.

it was easy to find. rooms were comfortable

Stayed in November 2021

They had to change the sofa in which they pretend my kids slept, i asked for beds for them, and they change ,however the beds were not so comfortable

Service And confort

Stayed in August 2021