Belfortstr. 9, Neustadt Nord, 50668 Cologne, Germany
#153 of 238 hotels in Cologne
Guests' ChoiceBased on 196 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
8.2
Facilities
7.8
Staff
8.5
Value for money
7.2
Free WiFi
7.3
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End of dialog contentReviewed: 2 June 2024
Parissakal
NetherlandsThe water in swimming pool was really cold.
The staff were really nice, polite and helpful.
Stayed in June 2024
Reviewed: 26 May 2024
Zarifa
ColombiaVery weak internet. Good thing i didn’t have a video call.
Stayed in May 2024
Reviewed: 12 May 2024
Joaquin
Spainn/a
All the hotel staff are very professional and friendly. I would especially highlight the treatment, attention and sympathy of the team who works in the Pub in the evenings/nights Mathew the bartender and Luis the manager.
Stayed in May 2024
Reviewed: 4 May 2024
Muhammad
NetherlandsApartment lift was not working, not a big issue, but family with kids and luggage can be a bit of issue,
Cleaning of the apartment is done really nicely during our stay, really thick curtains help to sleep good even during early morning/day time, apartment kitchen is very well equipped, reception and restaurant staff is very helpful, good breakfast, zoo and cable car is 10-15 minutes walk away, lot of shops, restaurants nearby, love the park nearby,
Stayed in May 2024
Reviewed: 2 May 2024
Stefan
NetherlandsNo 'do not disturb cards' in room. Chromecast on room tv did not work Very expensive breakfast option Koln is a bit drab in som places. Not the nicest city to visit
Nice room and clean. Friendly enough staff
Stayed in May 2024
Reviewed: 15 April 2024
Alison
South AfricaNo double beds although requested and booked. 2 singles pushed together Staff not too friendly ( except 1 in evening)
Spacious room for Europe We stayed in annex across the road. No double beds although requested. 2 single beds pushed together. Sauna didn’t work
Stayed in April 2024
Reviewed: 7 April 2024
G
NetherlandsGreat value good view good area
Great breakfast, enough room even though busy. Very good attentive staff
Stayed in April 2024
Reviewed: 26 February 2024
Chris
United KingdomThe staff, the location, the facilities
Stayed in February 2024
Reviewed: 17 December 2023
Marianne
JerseyThere was no body soap in the bathroom. If the room has a connected door then you can get noise from the next room.
The breakfast was really nice and the reception staff were really friendly and professional.
Stayed in December 2023
Reviewed: 27 November 2023
Gaza
AustraliaDisconnected building, bar closed early. Wifi did not work in building
Rooms very nice, great breakfast offerings
Stayed in November 2023
Reviewed: 15 November 2023
Dalia
IsraelA bit expensive even without breakfast
The staff was excellent very attentive as was the location
Stayed in October 2023
Reviewed: 5 November 2023
Colin
GermanyThey went cheap on the pillows and towels.
Good mattress, clean rooms
Stayed in November 2023
Reviewed: 2 November 2023
Gerardo
United KingdomThe location of entrance was confusing.
It was clean, pretty, comfortable bed, nice toiletries
Stayed in November 2023
Reviewed: 31 October 2023
Dominique
FranceThe reception and the hotel room were not in the same building
Nice hotel
Stayed in October 2023
Reviewed: 20 October 2023
Konvas92
CyprusThe hotel room itself was in another building... therefore if you needed to ask some questions or just generally visit the bar and restaurant you had to go to the main building... The restaurant didn't have a great choice of food..
Very clean, very quiet at night.
Stayed in October 2023
Reviewed: 9 October 2023
Dagmar
United KingdomThe bar was closed on the one night I stayed, that was a shame
Really clean, quiet, nicely furnished
Stayed in October 2023
Reviewed: 28 August 2023
Max
United KingdomHotel was a bit far from Cologne centre
Good family room . Staff were very helpful. Great having a swimming pool
Stayed in August 2023
Reviewed: 24 August 2023
Mona
GermanyI liked my stay. Would come again. Happily.
Bed is comfy and the room has the essentials. Good location with some shops and restaurants around.
Stayed in June 2023
Reviewed: 15 August 2023
Olaniran
FranceWe had booked this hotel because of the pool but unfortunately it was out of service at the time of our arrival. In compensation, we’ve been offered free parking .
The receptionists and cleaners were exceptionally great in meeting up to our demands.
Stayed in August 2023
Reviewed: 7 August 2023
Hala
CanadaNone
Cleanliness, room size is adequate, the service and staff are excellent.
Stayed in August 2023
Reviewed: 6 August 2023
Fatemeh
NetherlandsThere weren't slippers for the bathroom, forcing you to use your shoes, which is not very sanitary.
The room was clean. The staff was very helpful and nice. There was a coffee machine in the room. It was quiet. And I think the best thing about this hotel was the superb breakfast.
Stayed in July 2023
Reviewed: 2 August 2023
Padraic
IrelandThe exterior is a bit dull but once inside, it ticks all the boxes. The lads doing the cleaning rooms just skips through them, but the ladies are conscientious.
Location, while secluded is convenient to the centre of city as well as walking distance to Rhine promenade.
Stayed in August 2023
Reviewed: 2 August 2023
James
United KingdomA problem with the booking on arrival but efficiently rectified. Breakfast was rather mediocre.
Comfortable room with coffee machine only. Clean hotel catering mostly for business guests. Hotel parking and facilities were good, about a 20 minute walk to the Dom.
Stayed in June 2023
Reviewed: 13 July 2023
Regina
United Arab EmiratesThe room was ok, but walking to another building for breakfast isn’t really convenient. We had a nespresso coffee maker with some capsules (not really tasty) and no kettle, which was disappointing, since you can’t have your evening cup of tea 😕 The cleaning could have been much better! I can’t say that the room was dirty, but it’s something you notice. Clean towels had other people’s hair :( Shower cabin wasn’t the most convenient, water got to the bathroom floor etc.
Breakfast was really good, I definitely enjoyed making myself a waffle! The selection of cheeses, meat cuts and jams for your pastry was great. As someone mentioned, it’s not really well organised, but I guess there’s some reasoning behind it :) Hotel has two buildings, we lived in the new one (I guess). I know there is a pool in the hotel, but unfortunately I didn’t have time to try it out. The location is nice, metro is near and it’s a 10-minute walk from the central train station (and the Dom).
Stayed in July 2023
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