Breakfast was great Location very good

Stayed in February 2024

Beautiful hotel..great locations..rooms amazing..staff so helpful..gardens and restaurant great!

Stayed in February 2024

This is an oasis in a beautiful city. The rooms and courtyard are beautiful. I recommend it for couples. It worked well for our family of eight. We loved sitting in the gardens and enjoying the beauty and peace

Stayed in October 2023

We thought the dinner in the restaurant could have been better

I love the hotel, the decor and the location

Stayed in October 2023

Fantastic location with wonderful staff

Stayed in September 2023

Nothing much. But when we checked in on the first day, the room was not cleaned so well and we could not find the indoor slippers.

It is our second visit since last year. The room, garden and the staff were as expected with friendly atmosphere, good maintenance and quality.

Stayed in July 2023

The breakfast could be better, not lot a variety and slow service.

The hotel is beautiful and welll located, staff friendly and helpful. the room was clean, comfortable and well decorated.

Stayed in July 2023

When opening the bedroom window there was a lot of noise from other guests walking or sitting in the internal courtyard as well as the music being played by the hotel.

Fantastic location and beautiful hotel.

Stayed in April 2023

If there are more choices and veggies for the breakfast, that would be better.

excellent service, delicious meals. Close to everything.

Stayed in June 2023

I have zero issues or concerns regarding this property.

This is an absolutely stunning hotel. The gardens are truly lovely. The staff is very attentive. The breakfast was delicious.

Stayed in March 2023

bed sheets had some stains and looked a bit old. the bathroom’s skylight was dirty too.

everything was great, the food, the room, amenities, coffee at the room.

Stayed in March 2023

The noise from outside the gardens, I guess there was a party. Very nice! We had the room next to the gardens so we could enjoy the music as well :)

The colonial interior of the hotel, it was beautiful. And the gardens. Amazing!

Stayed in March 2023

The hotel is really nice with a great location and excellent staff

Stayed in March 2023

nothing to dislike here.

elegance , charm, service was top, staff , the whole package

Stayed in January 2023

This wonderful place is absolutely magical. It is beautiful, immaculate, and well cared for, with a gorgeous garden and lovely views from every window. The staff all made me feel so at home that within a day I felt like I never wanted to leave. They are helpful, considerate, thoughtful, and they anticipate one’s needs. The restaurant is absolutely first rate and the service in the restaurant is very special. The hotel and staff combine to into a real jewel of a boutique hotel, perfectly located in a gorgeous town. I was sorry to leave, and cannot wait to return!

Stayed in February 2023

We loved this hotel! We were ill part of our stay and the staff took exceptional care of us...treated us like we were family. They went to the pharmacy for us, prepared special meals for us, and kept an eye on us throughout our illness. Many thanks to the wonderful staff, including Diego and Jaime. Muchisimas gracias!

Stayed in December 2022

Cold, cold, cold! Easily the coldest hotel I’ve ever stayed in having been to 78 countries across the globe. There is no heating in the room or the main areas of the hotel. The kindly staff though got us electric heaters and hot water bottles. And it’s summer! It’s also very uncomfortable to sit. The furniture is all very formal and hard. The garden furniture is all dining chair variety. The restaurant chairs are uncomfortable beyond belief and totally out of keeping with the style of the hotel. Our room was not very clean. On arrival there was a used tissue on the table. The rug hasn’t seen a vacuum cleaner in many a long year. One night our towels were changed for one dirtier than we had used. All this being said we had a great time and I repeat the staff were exceptional. They just need a little more thought about guest comfort.

Stunning architecture, wonderful location, fabulous staff, quiet for major city centre. Beautiful throughout.

Stayed in January 2023

nothing really

stunning

Stayed in December 2022

we had a suite at the back end of the hotel and despite the insulated windows, you could still hear noise from the street. earplugs recommended

the service and breakfast were outstanding. beautiful garden. very comfortable beds and bathroom

Stayed in November 2022

nothing

Beautiful hotel with lovely garden and internal courtyard. Amazing staff team. Comfortable and very clean.

Stayed in October 2022

Excellent breakfast, eggs and fresh

Stayed in September 2022

The room we got on the first night was small and at the very end of the garden. We asked for another room and we’re given a beautiful room with a spacious living room in the main building. Breakfast was very good and service was excellent. Front desk staff were very attentive. The hotel is lovely, gracious, with an old world charm. It is very well maintained; gardens are beautiful and it is located very centrally. I would definitely recommend this historic hotel to anyone visiting Cuenca.

Stayed in September 2022

everything was wonderful and beautiful.

Stayed in July 2022

the bed was a bit small! I’m 6.2’ so it was quite difficult to fit in! 🤣🤣🤣

truly stunning location with incredibly well kept interiors and furniture

Stayed in August 2022