Nothing

Everything was great. Nice, friendly staff, clean facilities, bar and restaurants, big, well appointed room, and good choices for breakfast.

Stayed in April 2024

Probably time to get rid of the carpet in this hotel. My shower didn't drain properly.

Staff was very accomodating when i wasnt happy with the first room.

Stayed in April 2024

some improvment which addressed dirctly with relation manager

excelent location and quite at night nile view amazing staff helpfull espically Mr.hamada & Mr.hazem also Ms.Dina thanks a lot and thnaks for all staff for thier welcoming and make my stay easy

Stayed in April 2024

Drums at night from the river were a little annoying, but a set of ear plugs fixed this.

Good service, security is good as hotel is near some embessy,s. Buffet selection very good. Staff friendly.

Stayed in April 2024

The pool is only accesible through the breakfast/dining area and by walking through the lobby. There are places to change at the pool, but you cant really walk from your room to the pool in your swimming attire. Some things can be quite pricey, we asked for transport from the airport but through the hotel it would have cost over 25x the amount compared through the booking.com services, so I wouldn't recommend using the hotels service in that instance.

Staff was very gracious and happy to help with anything. They really went above and beyond to accomodate any request. The room was amazing, for western standards maybe a bit dated, but for Egyptian standards very nice and had everything we wanted. Great view, lots of balcony space. We had a great view of the Nile and could see the Pyramids on clear days. The breakfast we included was great everyday, plenty for anyone to get what they wanted. We had an early check out and the staff even got us breakfast bags to bring along to the airport. We used the restaurant once for dinner, which was buffet style and also very good. The location of the hotel is great, your right in the middle of Zamalek, a great district in Cairo. Shops, restaurants and supermarkets are very close and many to chose from. Also very easy to get Ubers from this location, I do recommend getting in and out of the Ubers outside the gate, since the security checks every driver and they have a snifferdog walk around the cars. It takes a while for them to get in and out. The hotel has great security in that regard and the entrance is behind a closed gate. Check in and check out went very fast and smooth and even with our very early arrival we were able to get to our room very fast. Bags are brought up to your room and picked up when you leave. The cleaning staff is very professional and thorough and extra's of anything are easily arranged through them or management. Within the hotel no tips are expected as far as I was aware.

Stayed in March 2024

Excellent food and location

Stayed in March 2024

Ignored at dinner as all the staff watching the soccer match. Had to go and ask for desert menu and than for check.

Beautiful view of the Nile River. Comfortable bed. Shower over bath not good in our room 609 as couldn't put feet flat on the bath bottom. It bludged up in the middle. Spa area great. Had excellent steam room. Swimming pool good but closed at 5pm so only had short swim after our arrival.

Stayed in March 2024

They told me that they upgraded my reservation to full river view ( it was side river view ) for free! But that was not true, and I got side river view ( room 409).

The stuff was very kind and location is amazing!

Stayed in March 2024

Facilities are a little dated and in need of a lift up. Noisy from the hallways. Standard rooms on the second floor with city “views” are definitely not worth USD 250.00 / night. Housekeeping eventually came at 4 pm after several requests.

Good location on the posh island Zamalek, good breakfast, friendly staff after I made a fall in the lobby.

Stayed in February 2024

Front desk is a bit unhelpful, while the maid staff and bellhops are fantastic

More updated and clean than other options

Stayed in February 2024

Some attention to detail on cleaning would be helpful.

Very helpful and friendly staff. Good location. Stunning view of the Nile.

Stayed in February 2024

Full sanitary pack in the bath. We were missing shaving kit and cotton swabs for ears, had to ask for it. Would be great to have a pillow menu, I used to orthopedic pillow, but there was no such option.

The hotel is placed on Zamalek island, in the more or less descent area of embassies. I recommend to choose a Nile view, as we booked city view we had to change the room for a Nile view and it was like we moved to another hotel. The view is terrific! As we are smokers, we enjoyed our smoking pauses from balcony. The stuff was very attentive and friendly. When we had a problem with the shower head in the first room, it was solved rapidly - thanks to Dina for a personal support. The bed is really comfortable, for me that is very important as I have problems with my back. The breakfast has a great variety, from classic choices to Egyptian specialties, you can order any eggs you like, fresh juices, descent coffee. Also worth mentioning the wi-fi worked well.

Stayed in January 2024

In reception some good some bad

Stayed in December 2023

Furniture and tv old

Very comfortable and clean. Hilton beds always very comfortable.

Stayed in January 2024

Nothing

Exceptionally helpful staff . Particularly, Frieda , at the guest relations.we were upgraded to the residences with excellent views of the Nile

Stayed in December 2023

Very old fashioned, entering the room was like traveling back in time 20 years. Rooms need to be upgraded. Staff need to clean after their dog, a huge amount of dog poop just outside the entrance gates

Spacious room, great staff. Amazing view of the river Niel. Safe location and entrance.

Stayed in November 2023

The balcony was a bit dusty but its understandable being in cairo, and there was this drilling in the wall next to me it was a bit annoying, lucky for me I was always outside.

Location location location and the view of the Nile river was amazing, everyone was very nice and friendly especially Mr. Mohammed elsheme the night shift manager was very helpful.

Stayed in December 2023

The furniture in the room and in the lobby was very old

All The staff was great and friendly And deals very polite

Stayed in December 2023

Old furniture

Staff are very nice

Stayed in November 2023

The restaurant and its furniture do not match the Hilton name. The smell of food spreads throughout the rooms, knowing that we are on the 11th floor, and the smell is annoying when the windows are opened. We qre not sure from where is the source of the smell. The bed covers were not changed during our 6-day stay, but we believe that if they were informed, they would replace them.

Staff is very proffessional The workers were very professional, very friendly and cooperative, especially Captain Hamada and the room cleaners who put roses on the bed and other beautiful surprises that we see every day when we return to the room We booked a room overlooking the Nile and the view was enjoyable with a cup of coffee Thank you from the bottom of our hearts for welcoming us and making us comfortable. Location of this hotel is exceptional ! Located in very clean and pleasant area.

Stayed in December 2023

Hazim and the staff was very helpful

Stayed in November 2023

Breakfast decent. The hotel is little aged. Good Location.

Stayed in October 2023

Nothing

Location

Stayed in November 2023

Roos stuf

Locations and staff. Mrs. Husna at reception was very kind

Stayed in October 2023