Breakfast is ridiculously expensive, but there are plenty of other reasonable options in the neighborhood.

Great location, comfortable facility. Hotel allowed us to leave our luggage for a few hours after checkout. I locked my key in the room and they gave me another without hassle.

Stayed in May 2024

The pillows in the room were hard and were just one long bolster pillow on each side of the bed. There were spare pillows in the wardrobe but these were like large square cushions and not easy to keep on top of the bolster pillow. There is a kettle in the room but some days no replenishment of milk or teabag's so not ideal given there was a kettle supplied. The room was also quite warm even though it wasn't that hot outside most days. We enquired about aircon as there is a unit installed in the room. We were told it is still winter (2nd May) so no aircon would be available and also controlled centrally too. There is a window which opens but it is to the main street and quite noisy. The pillows and the room temperature made it not too comfortable to sleep.

Room was a decent size, cleaned daily and plenty of complementary toiletries. Location was close to the River and a 10/15 minute walk to the heart of the old town (7 calles) and the same to the guggenheim. Breakfast was also good, lots of fresh fruit constantly replenished, too. You can also request a freshly made omelette or scrambled eggs but we didn't see the little signs explaining that until near the end of our stay unfortunately.

Stayed in May 2024

nothing

location is great, you can easily walk to old town or guggeinheim museum in 10 min. hotel is not super modern but room was clean and bed was comfortable.

Stayed in May 2024

Doors slam very load, sound insulation not great

Good location- Very clean - mostly great - buffet was non fussy and good

Stayed in April 2024

The room is very old-fashioned. Facilities can be improved - the handle of the kettle inside my room was burning hot when boiling the water, and the water from the coffee machine was not running out properly. I am afraid it doesn’t feel like a 4 star hotel.

Friendly staff, amazing location

Stayed in April 2024

Excellent location, very stylish elegant furnishings. Staff informative, patient. Nothing was too much trouble for them. Great value for money

Stayed in April 2024

Tiny, cramped shower stall

Location

Stayed in March 2024

Central location, lovely clean hotel with helpful staff, a cosy, comfortable room with super en-suite, particularly the shower. Check in was easy and quick, plenty of bars and food nearby. There is safe and secure parking 5 minutes walk away and due to the central location it was easy to walk around the city and enjoy the beautiful buildings. The Guggenheim Museum is 5 minutes walk away and there is a cafe on every corner for coffee and pastries.

Stayed in March 2024

Toilet flush very loud - level of English quite basic- poor noise isolation

Good location- comfortable room

Stayed in February 2024

No A/C in the room, so found it quite warm at night. The TV only had Spanish channels which was a bit of a pity.

The location of the hotel is superb. It's very clean & the staff are very helpful. All within walking distance of most attractions/places to go within the city.

Stayed in February 2024

Thin walls and floors. One could hear everything through them.

Excellent location with many restaurants close by and the Metro station Abando. 10 minutes walking to the old town. 20 minutes walk to Gaungenheim museum.

Stayed in January 2024

It was offered an early check-in. Good location.

Stayed in December 2023

Very noisy early in the morning. The bathroom basin was too small and the bathroom was a bit outdated. Besides, the temperature in the room was far too hot even for winter.

Great location with spacious room.

Stayed in December 2023

The single rooms could have been a little larger.

Cleanliness, friendliness and location.

Stayed in December 2023

Wifi connection was very bad!

Room was clean, the location was central, very close to shoping areas and restaurants, accessible with public transport

Stayed in November 2023

The price of the breakfast (EUR18 pp) is a bit ridiculous, considering the basic selection and the price of the food all around Bilbao, in pintxos bars, coffee shops etc. It would fit some people's needs, who like to fill up their plate with everything they can take, but for us, who is fine with a decent portion of scrambled eggs, was a bit pricey. It was delicious though, but we went for breakfast elsewhere on the following days.

The location is excellent, check out time is very generous.

Stayed in November 2023

No answers

Not applicable

Stayed in November 2023

Small room with outdated bathroom

Location was perfect in a great area.

Stayed in October 2023

Good quality hotel, in a good location and really had a good nights sleep in the A/C during a very hot week!

Stayed in August 2023

Nothing not to like. All was good.

The staff were always helpful, especially helping me with my travel arrangements.

Stayed in September 2023

There was nothing I did not like, considering the price. Overall, highly recommended

Breakfast was excellent. Room was fine - good shower, basin and toilet. Safe, tv. Room cleaned very well every day. All staff were helpful and friendly. Bus from Bilbao Airport took about 20 minutes and ran every 20 minutes. Very reasonable price.Hotel was ten minute walk from airport bus stop on Plaza Moyua

Stayed in October 2023

AC was not very cold and I was hot most of the night

Very trendy location however the directions were totally off and I had to use creative means to find it.

Stayed in September 2023

Impersonal

Clean and comfortable , staff helpful when approached

Stayed in September 2023

The lift of the hotel only goes up to the 6th floor. My room initially was on the 7th floor. I had to beg for a lesser room on the 6th floor. The bar for evening food was less accommodating, young staff are unhelpful to a point of rudeness.

Good location, clean room good buffet breakfast.

Stayed in September 2023