The noise

Good value for accomodations in Santiago, though the noise from the streets carried into the hotel. The staff was very friendly and went above and beyond to help us as we needed to sort out logistics in advance of starting the camino.

Stayed in September 2021

Everything was great!

Very central location! Great welcome! Delicious restaurant! Comfortable rooms with view on the square and church!

Stayed in August 2021

Too basic

Location

Stayed in May 2024

Very noisy dont expect any sleep. No hot water for two days and then only when they remembered to turn it on. Be careful on the stairs they are a death trap. There is a tv, but no signal

Staff were helpful in central location, lots of history. There are plenty of cafes nearby.

Stayed in May 2024

Location little bit far from the airport, the pillow head to soft.

Clean

Stayed in May 2024

Shabby carpets on the stair case that needed a good clean and vacuum. Handle on our hotel room door didn’t work. Bathroom smelt mouldy.

Location was excellent

Stayed in May 2024

No lift & steep stairs.

Location very good. Inexpensive for location.

Stayed in May 2024

Didn’t have breakfast

Stayed in May 2024

The hotel is a bit old and would need a renovation in some parts.

Position was great, the bedroom and bathroom were spotless, beds were big.

Stayed in April 2024

The facilities are very old and need urgent update. The room door was broken, walls were kind of dirty, shower drains were bad, bathroom was supposed to be clean but was dirty and there was a weird smell.

Stayed in April 2024

loose carpet on the stairs were dangerous with no one on reception throughout our stay to inform. NEEDS urgent attention, Cold water for the shower on the first morning. While in the bar water came through the ceiling. No breakfast available which had been offered for 8 euro extras. The suggested coffee shop was closed at 9.30 am

The location was the bonus

Stayed in April 2024

There was no one at reception throughout our stay. No indication as to where to leave the key when leaving the property. The booking indicated that breakfast was 8 euro but there was no restaurant; the one indicated was not open when we checked for breakfast at 9.30 am. On the second evening we called into the bar and water started to come through the ceiling! NEEDING URGENT ATTENTION: the stair carpet to the first floor was not secure and could cause a serious accident. There was no one available to report our concerns. Room heater was no working. On arrival the guy in the bar checked us in and was very friendly.

Central location of the property and proximity to public transport

Stayed in April 2024

A lovely clean room with a great shower! Love the stone walls. Very friendly staff. Perfect location for the city centre and the bus stop for the airport. I would definitely recommend it. 👍👍👍

Stayed in April 2024

so freezing cold in the room, humid, unbearable bad smell from the bathroom, towels smelled exteremly bad, staff do not understand one single word in english

location and the fact that one of the staff members was willing to take my suitcase up the stairs as i had an injured knee

Stayed in April 2024

The pictures look great and are the same but the room is in much need of renovation and a good clean. The bathroom is very lacking in presentation and needs work, and the cistern didnt work properly. The room was also cold with only bar heater working. Overall not happy with the room especially after paying extra to upgrade the room before arriving.

The position was great, the outside looked lovely...

Stayed in April 2024

Dirty. Bathroom was moldy and bloody near the toilet 🤢

Bed was comfortable

Stayed in November 2023

Perfect location. Really lovely staff members who were so helpful. The room was beautiful and excellent value for money. Recommended.

Stayed in November 2023

The rooms are ok, but it would have been nice to have a kettle to have a cup of tea or coffee in the morning or at night. Not having a receptionist at least during daytime hours was unexpected as well. No everybody has the tools to call a Spanish phone number in case they need to.

The location is perfect. It is close to the Cathedral and all historic places. But it is also close to the most modern area of Santiago. Staff at the hotel was super friendly and helpful. Before our arrival, all the questions raised by email were responded super quickly and efficiently.

Stayed in October 2023

The lobby bar and restaurant were very loud at night, impossible to sleep at this hotel

Room was nice, clean and charming, location was great.

Stayed in October 2023

Great location 6-7 min walk from the cathedral and very nice room. Windows opened to lovely planted geraniums and lively street scene but not noisy once windows were closed. Great place to stay post camino!

Stayed in October 2023

No complaints!

It's so perfect! Very cute. The place was clean and although I was alone, it would have been a very romantic place to stay.

Stayed in August 2023

Location is great , staff was humorous and helpful. The room was fantastic and the bathroom was very cool as well. Great value for the money !

Stayed in August 2023

Located in a very noisy area, with loud music going on right outside until after 2am. There was no aircon in the room so it was either close the window to try to reduce the noise and be affected by the heat, or open the windows and not be able to sleep due to the sound

Room was nice, well decorated and clean. Staff were friendly

Stayed in August 2023

How would you like to spend €150/night for the pleasure of sitting on the toilet in full view of pilgrims dining across the street? At Hotel Gastronómico Arco de Mazarelos you can do that and much more. For instance you can bask in the comfort of a bed where the headboard is secured to neither the bed frame nor the wall, but simply wedged between them. You can enjoy the feeling of utter sparseness while experiencing the clammy sensation of a stone building with no air conditioning in the peak of summer. There are two heaters in the room (understandable given the winter temperatures) but no aircon. The shower is fine, with nice pressure and temperature, but beware of the bidet partly obstructing the way out of it. As you make your way to your room, beware of the threadbare carpet on the stairs. The carpet is old and dirty, giving the hotel an unpleasant smell. The term “gastronómico” in the hotel name refers to the existence of a tapas bar downstairs but is a misnomer since the hotel does not offer breakfast. We tried to make use of the hotel’s gastronomy but the menu was thrown at us with such disregard (the service was slow and grudging) that we decided to get up and try somewhere else. Finally, the same key that opens the front door of the hotel opens the door to your room.

Great location, the shower was ok

Stayed in August 2023

It probably needs a little renovation on the interiors

We liked the manager/ owner he was a delight , he was kind , friendly , generous and the receptionist was lovely too . The room had a beautiful balcony and was very clean and close to the cathedral

Stayed in July 2023