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Stayed in May 2024

Indoor pool not open yet, one bar at night and it had the atmosphere of a bus-station. Breakfast was not all that great … eggs always cold, bad juice, etc.

Great location, good diner, nice staff, comfortable beds.

Stayed in May 2024

beach was awful. too crowded. had to pay for a chaise

pretty room and good shower

Stayed in October 2023

Great location, super staff. Nice room.

Stayed in October 2023

There was some rust in the bathroom but fine. In the sports bar, one of the older servers was grumpy and rude to us and then didn't bringback our change. Everyone one else was lovely.

Breakfast, water station in the lobby, food in the Magical restaurant. Lovely bed and bathroom. Good towels and everything in the room.

Stayed in October 2023

the staff is amazing, animation team (Andreas), reception(Eva)

Stayed in October 2023

2 out of the 3 lifts were out of order during our stay. The hotel is set on various levels with a lot of steps down to the beach and up to the main pool, and the lift is essential, especially if you have a pram or mobility issues. There were long queues for the lifts every day.

The location and hotel were almost perfect. Rooms very clean and comfortable. Food was good and staff were great. There are shops, restaurants, bars and car hire a few minutes walk away.

Stayed in September 2023

Sun was round the back so sun beds in shade

Good location

Stayed in September 2023

The food. It was the same every single day and leftovers were served often. For example, for breakfast one morning there was fish cannelloni and broccoli, amongst other offerings. The sausages were pink inside, the only thing that was nice was the pancakes and eggs. There was very little choice. If I came back to this hotel I wouldn't pay for the all inclusive again. We ate out most nights so we didn't get the value. We couldn't face into the same food every night. Salad and fruit was very limited too and coffee (and juice) from the machine wasn't good. The shower head was full of limescale so it felt like needles but it was OK as we used the handheld shower instead. I don't like to be negative as we did enjoy our holiday and would return.

Staff were brilliant, everyone was really polite and hard working. 100% to the staff. They couldn't do enough for us and even served us drinks poolside. The hotel was very clean. The beds very comfortable and we slept very well. The towels were soft and fluffy. The pools were too cold for me to use but that's a personal thing, I hate cold water, even during the heat. There were always sun beds available. The entertainment team did the best they could during evening entertainment, although the area was so busy, you had to be there an hour before to get a seat. The sports bar leading into it was lovely, but you couldn't hear the entertainment from there. Staff were very generous with measures and worked hard to serve everyone quickly. The hotel hired two singers one afternoon and they were amazing, we enjoyed them the most. Our room wasn't huge but it had an amazing view of the beach. That's what we loved about the hotel the most. Highly recommended for the view. We loved the location too, lots of pubs, shops and restaurants outside. We would definitely stay here again, we just wouldn't go for the all inclusive version as we weren't keen on the food. The location is so great that you have plenty of fab restaurants outside your door.

Stayed in September 2023

Our room was directly above the entertainment so it was loud till midnight every night, even though it finished at 11, it was still loud at ill midnight. We couldn't turn off outside light - it must be automated on a time-clock. Room was tiny with hardly any storage which meant most the clothes stayed in the suitcases. There were never enough glasses for cold drinks at breakfast, kept having to ask for some every morning. The breakfast coffee’s were not very good either - worst i’ve had this holiday. 18€ per night for parking was a really steep price to pay. We were going to stop in the bar for a few drinks but it was so bright it felt almost like a departure lounge, so we didn't bother.

The beach was so close to hotel, you literally wall down a few steps from the pool - this was the only highlight. Rooms were very small but nicely decorated. Chef made a good omelette in the mornings. Staff were very nice and really helpful. All of the below was pretty much out their hands and presumably the decisions of the hierarchy.

Stayed in September 2023

No music round the front pool when activities are finished

The entertainment team were amazing

Stayed in September 2023

We upgraded to all inclusive but then that stopped at 11pm. You paid a deposit for towels but if you wanted to change them you’d need to pay a euro per towel to swap. The restaurant gets very busy and noisy.

Lovely location and rooms overlooking the sea. Good food

Stayed in September 2023

Very busy at restaurant and not very good food

Location, proximity beach, comfortable room

Stayed in August 2023

Unfortunately 2 out of the 3 lifts were out of order. It did not affect us at all but families with prams and babies yes. In the restaurant, the wine that comes with the all inclusive option is not great: the white is awful and the red just OK. Stick to Cava or bear or buy bottles. The pizza-pasta section is not very attractive and for some reason the grated cheese bowl is at the beginning of the section which means that you have to come back again to get it and it messes up the queue. But after all, we're in Spain so stick to local dishes! The coffee in the restaurant is awful, if you want a nice coffee, go the various bars where they use proper barista machines. The floor numbering system is a bit confusing at the beginning, but maybe it's just me: Reception is on level 3 (road level) and beach is on level 0. I would much prefer having reception on level 0 then go minus 3 for the beach. But no worries, a leaflet comes in handy! Finally the gym is not very pleasant: difficult to find and no windows nor efficient air-con.

The hotel is very well located (on the beach) and offers great services such as shows, excellent buffet restaurant and very confortable beds. The staff is very nice and always ready to help. The buffet is excellent! The freshly cooked meat and fish counters, the bread section and desserts are outstanding. Very good breakfast too. The Paellas are fantastic! The animation team do a great job and we recommend the Aquagym at 12h00. There are two pools and enough sun loungers for everyone even if you will see towels appearing on them from as early as 6am! The pool on the beach side is sunny only until lunch time. For proper sun tan and fun with the entertainment team, move to the pool at the back in the afternoon.There is a great mix of nationalities too which reminds us how great is Europe. The taxi ride to the airport is 50 minutes and very smooth. We got a ride waiting for us even though our plane had a 5-hour delay. And finally you can catch a tour boat right by the hotel to see dolphins and snorkel!

Stayed in August 2023

The reception desk was extremely slow and we had to wait a few times for a much longer than needed. Only 1 of the 3 lifts were working and it is a very small lift, this meant we had to walk up 6 flights of stairs often which is not ideal on a holiday.

The location was great, good food & drink options included in the all inclusive package. The pools are perfect and one with a great sea view. The rooms are clean and the beds super comfortable. The staff are very friendly!

Stayed in August 2023

In our stay only one Elevator was working and even that one made some funny noices. It can get really busy in the time of breakfast, lunch and dinner, so we had to walk up the stairs from the beach a few times and if you're in the 7th floor it can get really annoying. But overall would recommend 100%

The food was very good, a lot of choice. The view from the balcony is amazing. The hotel is very beautiful and clean. The beach is literally in front of the hotel (down the elevator and down a few steps). The buses drive constantly to Palma and other locations (busstation is a 3 minute walk away). Mojito at the hotel is handsdown the best, only I still think there wasn't alchohol in it (juices are premixed).

Stayed in August 2023

the parking. they do not have free parking for hotel guest, and neither have charger for electric cars. One of the managers made a big deal to stop for some minutes when lots of cars where park at the entrance. honestly her behavior was a very bad example for the rest of the staff, till that moment our experience went wonderful, we were going to extend our stay for 2 nights and because of that lady manager we left earlier. The rest of the staff was great since the beginning, unfortunately they have the wrong Lider.

Food offer was fantastic, great location, staff was helpful and exceed our expectations. beach access and pool with sea view next to the cocktail bar was awesome nice cocktails and cold beer. we were pretty much touring the island but when we hit the hotel everything we need/expected was there at our service.

Stayed in August 2023

Two out of the three elevators were out of order during our stay. This resulted in a bit of a que and the elevator arriving full most times meaning we could not get in. Almost every time we ended up walking up and down 4-7 flights of stairs multiple times per day.

Very clean and beside the beach

Stayed in August 2023

Air conditioning didn't keep the whole of the room cool. It only kept the part of the room that was located directly underneath the vent at a low temperature

Friendliness of the staff and located right next to the beach

Stayed in August 2023

Ants all over the room

Stayed in August 2023

Very weak air conditioning made sleeping difficult. Terrible children’s entertainment outside our room which was excessively loud. Would have been nice to see more adult entertainment which we could have got involved in.

Staff were all great and looked after us well. Good facilities and right on the beach too!

Stayed in August 2023

This hotel is a relatively cheap hot spot!

Stayed in July 2023

There is no trash bin in the room. There is one in the bathroom which is not enough. We bought all inclusive stay. However, after 11pm you need to pay for anyways. This wasn’t explained to us at all. There is not enough sun beds, and also, there is no rule to reserve the sunbeds. One morning I woke up at 7 am to put my towels to reserve sunbeds and most of them were reserved already. There are 3 elevators. And 1 was out of service during our 7 night stay. 1 another was not working most of the time. Imagine you staying at 7th floor and elevators are not dully working- good luck! Staff was npr helpful on most of the cases.

Location is perfect! Food was good.

Stayed in August 2023

Everything

Stayed in August 2023