Francisco Vidal Sureda 23, 07015 Palma de Mallorca, Spain
#114 of 114 hotels in Palma de Mallorca
Guests' ChoiceBased on 385 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
7.9
Facilities
8.2
Staff
8.8
Value for money
7.6
Free WiFi
8.2
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End of dialog contentReviewed: 20 May 2024
Lee
United KingdomExcellent service. Great pool and gardens. Very clean
Stayed in May 2024
Reviewed: 6 May 2024
Migair54
United Arab EmiratesA/C was not cooling properly, expensive breakfast,
Spacious room and parking, spa.
Stayed in May 2024
Reviewed: 1 May 2024
Jon
SloveniaBreakfast is not for 5 star hotel
Nice hotel with very kind staff
Stayed in April 2024
Reviewed: 1 May 2024
Nigel
United KingdomThe room we had, had a large crack running through it which didn’t quite fit with the cost of this class of hotel . Coffee was provided in the room but It would have been nice to have had tea offered too. Better lighting needed in the bathroom for doing your makeup.
Good choice of breakfast, our room had good views of the harbour and city, it was a good size and well presented. The staff were friendly. Lovely looking outdoor pools but unfortunately the weather wasn’t warm enough to use them.
Stayed in April 2024
Reviewed: 29 April 2024
Lyndsey
United KingdomThe robes for the spa were way too small. We were further out from town than we realised.
The staff were excellent. Attentive and informative. Facilities were good and everywhere was clean
Stayed in April 2024
Reviewed: 27 April 2024
Marise
United KingdomSome members of staff were abnóxios to the point that wouldn’t even looked at my face when talking to me. Some were really good but the women in particular were really bad for customer service
Property was amazing, really nice facilities, etc
Stayed in April 2024
Reviewed: 22 April 2024
Rebecca
United KingdomA little iterating that in a 5 star hotel that we have to buy water for the bedroom.
The breakfast was excellent
Stayed in April 2024
Reviewed: 20 April 2024
Sverker
SwedenNeed some renovation and upgrading old carpets
Great service and facilitets
Stayed in April 2024
Reviewed: 14 April 2024
Temi
United KingdomStaff were really helpful
Stayed in April 2024
Reviewed: 10 April 2024
Jodie
United KingdomTired looking, needs redesign/ refurb
Relaxed attitude with children
Stayed in April 2024
Reviewed: 9 April 2024
Rachel
United KingdomLovely property, very clean throughout and great facilities
Stayed in April 2024
Reviewed: 29 March 2024
Monk
United StatesThe pool outside next to the restaurant bar was closed due to construction. When asked when it would be available to sit at they said 2:30 that day and it wasn’t available at all.
It was very aesthetically pleasing, nice and clean.
Stayed in March 2024
Reviewed: 24 March 2024
Miriam
AustriaThey dont have the extra in the bathroom, hairdryer not good
The hotel, the view, the Wellness Spa
Stayed in March 2024
Reviewed: 28 February 2024
Viktor
Czech RepublicCleaner didn’t change dirty glasses and cups in the room for 3 days. little bit outdated rooms but in general it was good.
Good value for money. Nice staff, good food.
Stayed in February 2024
Reviewed: 12 January 2024
Anika
GermanyThe Spa and the location
Stayed in January 2024
Reviewed: 5 January 2024
Nurbek
Switzerlandpositioning itself as a 5 star hotel cannot provide water in the rooms, cleanliness is so-so, even for a capsule of cheap coffee you had to pay
Stayed in December 2023
Reviewed: 3 January 2024
Nick
United KingdomOnly down side, the rooms were very dated but they were clean and comfortable so this was ok.
Beautiful hotel, stayed in January and used indoor spa area with our children. It was perfect. Staff very helpful and polite, breakfast more than we expected!
Stayed in January 2024
Reviewed: 1 January 2024
Hadi
SwitzerlandSpa was open only until 8:00 pm Spa was allowed for children until 1:30 only They first told us that the spa is not included in our booking and afterwards agreed to let us use it
Breakfast was great location was on the hill with view of the sea room was clean staff were helpful and friendly
Stayed in December 2023
Reviewed: 18 October 2023
Victoria
United KingdomGreat location, very helpful staff. Fabulous pool and great breakfasts.
Stayed in September 2023
Reviewed: 15 October 2023
William
United KingdomNothing
Excellent breakfast options. Good transport links. Helpful staff. Great pools.
Stayed in October 2023
Reviewed: 29 September 2023
Juliana
ZimbabweIt’s on the top of a hill so walking anywhere is quiet an effort to get back
Super clean, nice rooms, delicious breakfast and super friendly and helpful staff
Stayed in September 2023
Reviewed: 18 September 2023
Dorota
PolandExcellent food and view from the room. Great pool, worth to come!
Stayed in August 2023
Reviewed: 15 September 2023
Jane
United KingdomMy only gripe would be that for a five star hotel they should provide you with bottles of mineral water, coffee pods and milk every day without having to search for them, asking the maid or reception then depending on who you ask depends on whether you get it or not!!
Our third visit to this hotel. Lovely place, , staff very helpful, good choice at breakfast. Fabulous pool area and very comfortable sun loungers. The hotel is situated out of Palma but we liked that so we can walk in and taxi back and it is a bit quieter than the hustle and bustle of central Palma.
Stayed in September 2023
Reviewed: 4 September 2023
David
United KingdomMaybe needed a bit of music / more vibe It’s a large hotel
Had read some reviews saying front desk staff were not very helpful. We found them all to be charming and very helpful! Especially Juan who greeted us on arrival.
Stayed in September 2023
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