A bit noisy, you can ear people walking in the corridor.

Nice staff, perfect location, clean room.

Stayed in May 2024

The noise, you can hear everyone in the corridor

The hotel has a great location

Stayed in May 2024

The wifi doesn’t work. Even if you sit down at the front desk.

Stayed in May 2024

Location was great. Room was small but clean. The bed was comfortable.

Stayed in April 2024

Beware, the rooms are on the second and third floor and there is no elevator. Also quite noisy, since the wooden floors, and drywalls are not soundproof.

Great location, excellent staff, very clean, modern looking tiny room. Literally in the old city, 5.minutes to the metro station, tram and central train station. room cleaning every day. Front desk was very helpful.

Stayed in April 2024

Fabulous location

Stayed in April 2024

Nothing.

It can be hard to find a comfortable room in the old town and I was very satisfied with this hotel. The room is spacious, clean and (importantly) quiet. Reception is staffed all during the day (nice lady) and there is a simple door system code for the evenings. I can recommend without any hesitation.

Stayed in April 2024

The toilet door is not the most convinient and need a struggle to get in/out/through. But as mentioned if you just need a clean room to sleep then this is an excellent option

Great location and great support from the team! The rooms are quite small but if you just need a room to stay while exploring the city then it is highly reccommented.

Stayed in April 2024

easy to hear neighbours in rooms next door if they are loud but that’s standard in old buildings I think

great location! lovely staff and super comfortable

Stayed in April 2024

oh, i had to climb 3 flights of steps to get to my room! hahaa! but it's ok, good to burn off the calories after all the good food!

the location was excellent! its right in the area of restaurants, attractions n especially after a long day of playing tourist it was so easy to just turn around n then you're back in the hotel! although it was right on a busy street with restaurants below, it wasn't noisy at all. The hotel people were also really friendly n helpful. when I was unpacking, I realised that I took the wrong USB cable for my charger, n when I went to ask the reception where would be the nearest shop to buy a cable, the reception took out a cable n loaned it to me! what excellent service! I doubt any other hotel would do that! N they gave good recommendations for where to eat as well. Oh I also liked their door lock system, never had to worry about forgetting keys or cards! I would go back there again.

Stayed in April 2024

The bathroom and shower were very small and beware there are no lifts. We had to take our luggage up and down three flights of stairs (62 steps), my husband counted. Okay if you are young but we're in our late sixties. I wouldn't recommend for people with mobility issues.

The hotel is located in the old town of Bilbao, and you just walk out onto the street for wonderful places to eat and explore, with an easy walk to the Guggenheim along the river. The room itself was a good size, immaculately clean with a comfortable bed. Considering it was a third-floor room above a reasonably busy street the room was really quite soundproof and dark with the shutters closed.

Stayed in April 2024

sometime can be noisy if someone is party overnight along the street

Perfect location, clean room, really good bed.

Stayed in April 2024

the room is really small and would have been a challenge for two as well as people bigger than me! I was on the third floor which was a challenge for an older person carrying suitcase etc up 3 flights if stairs. No one offered to help with luggage and luckily I am still fit, even for a person my age. I would say this nice hotel iis best for young people. They could also make an arrangement with a local restauraant to provide breakfast for their guests

The location was most convenient, I could walk everywhere and had many shops and restaurants close by. The staff were young and helpful, generous with advice and suggestions. Helpful letting me use their phone to make an urgent call.

Stayed in April 2024

The WiFi network did not work, we could not connect to the internet. The bathroom is very small.

The accomodation is in the old town, close to the train station. The room was stylish furnished.

Stayed in April 2024

A lot of stairs. Not the best when you have massive luggage. The bathrooms are a little small. Though these are minor complaints

Fabulous location in old town. Right at the river. Brilliant staff who are so helpful

Stayed in April 2024

The room was a bit on the small side, also the first two days the wifi didn`t work for me.

The staff is excellent, very helpful. I found the location excellent, in the oldtown, close to the river, easy access to the public transport.

Stayed in March 2024

The location was awesome , near the centre. The city part is so beautifully. The house looks like villa from fairy tale.

Stayed in March 2024

We had a room directly behind the reception desk, and it was quite noisy in the morning from around 8am.

The hotel is very well located, and the staff was very friendly!

Stayed in April 2024

Very small room and bathroom - problems with moving. Very noisy because of thin walls, we heard the talking and laughing in the next room till 3am.

Clean, comfortable, amazing city centre location.

Stayed in January 2024

The temperature was really high, beacuse the thermostate was on.

It was a really clean room with towels and a good shower, we were really confortable.

Stayed in March 2024

Small room. Very small bathroom.

Good location. Clean. Confortable bed.

Stayed in March 2024

The lack of elevator (room was on the third florr) was the only unpleasant surprise, but the staff was immediately eager to help carrying my bag.

Location: excelent, very central The room was a bit smaller than expected (difficult to open the baggage) but very comfortable and clean, making the experience a very pleasing and relaxing one.

Stayed in March 2024

Great location, quiet towards the backyard, good value for money, friendly staff! 👍

Stayed in March 2024

It could benefit from a fresh coat of paint

The location is great, the staff were very accommodating and it was clean.

Stayed in January 2024