It was faultless as are other Iberostar hotels are

Stayed in May 2024

Around 12-15 minute walk to main center of town. No lobby area to hangout in.

Splurged on a balcony hot tub room and it was amazing! Book well in advance to get a good price. Restaurant connected to hotel was fantastic.

Stayed in April 2024

The fact that it’s closing in summer. Why?!?!

The engagement and friendliness of the staff. The breakfast is excellent.

Stayed in May 2024

All good

Fab, great staff

Stayed in May 2024

They didn’t change the dirty glasses ( 3 day) Bath tube floor was very slippery Although windows were closed at very late night ( such as 1 am or 2 am you can here the noise from street )it didn’t disturb me but it is a fact

Decoration was nice peaceful and gives clean feeling Location is good Breakfast was good

Stayed in April 2024

The breakfast was incredible and well worth the €25. All staff, in particular the concierge team, were incredibly friendly and helpful.

Stayed in April 2024

Lovely large rooms and very well appointed bathrooms. The property is old but has been newly decorated sympathetically to the building.

Stayed in March 2024

Location Friendly staff

Stayed in April 2024

Asked for an earlier check-in after a 27-hour flight from New Zealand , but had to wait till 3pm for our room. Disappointed that even 2pm was not possible.

The location was excellent. Breakfast was fantastic. Water cooler on each floor is a nice touch.

Stayed in March 2024

Entrance and reception area. No public spaces. Library is downstairs and you have to ask. Roof was also not always accessible. No comfortable chairs in the room.

The reception is small and crowded when there is a magnificent entrance next door they do not use. Quite insulting to hotel guests. We paid quite a lot and don't feel the hotel had the best service.

Stayed in April 2024

If I'm honest it was a little pricey I would say, especially if you include the breakfast.

The staff in particular were amazing. They went out of their way to make this a special trip for me and my family - as I celebrated my 60th birthday and for my son who is an avid Real Madrid fan. There were all sorts of treats and surprises waiting for us to welcome us into our room. Thank you so, so much to ALL the staff. Fantastic location too, perfect for sightseeing.

Stayed in April 2024

It’s an old building. The facilities are old but well maintained I was expecting something better I stayed in íberostar Lima and is a really nice building. The room we took with view to the avenue was extremely noisy. Their windows are not soundproof. I could hear everything from the room. We weee on the second floor

The location was wonderful. The staff super nice and informative. The rooms were very clean

Stayed in March 2024

Nothing!

Exceptional first class service by staff in a beautiful historic hotel.

Stayed in March 2024

No lounge to sit in

Stayed in April 2024

Nothing

Ideally located staff were helpful in every way, and the weather was great!

Stayed in March 2024

Street noise.

Gym. Location. Welcome tapas. Nice staff.

Stayed in March 2024

I have been traveling for years and developed a sense of responsibility while doing it. For me a hotel that is honestly aware of the climate crisis and doing something about it is a must. I love how Las Letras is incredibly confortable and at the same time responsible with the environment and of Human Rights of everyone that works at the hotel.

I love this hotel. I am a writer and every time I come for a book tour I stay here. I used to live in Madrid but now that I moved away this hotel is my home away from home. I absolutely love Las Letras in Gran Via.

Stayed in March 2024

price quite high

Friendly staff and very clean room

Stayed in February 2024

No lounge in Reception area

Perfectly located, staff really helpful, filtered water on tap, fully enclosed balcony which was unexpected.

Stayed in February 2024

I didn’t like the idea that there was no drawers or enough space in the room for my clothes and things. Also they didn’t clean the room properly

The location was amazing and most of the reception staff were nice and friendly. The breakfast restaurant was nice

Stayed in January 2024

A little pricey, but then it’s Madrid and you’re in city center. Worth it!

The place was spacious, clean and accessible to almost everything. Great customer service. We enjoyed our Christmas in Madrid.

Stayed in December 2023

Lots of noise from the street.

The location was perfect. The staff helped me celebrate my birthday. The room was comfortable and clean. All together a great hotel.

Stayed in December 2023

Personal service, quite familiar atmosphere. Very cozy and comfortably designed hotel. Very good breakfast.

Stayed in December 2023

Staff in reception has excellent command of english but the rest, for eg in breakfast room, minimal. Light in the room was a bit on the low side

Friendly staff, central location of the hotel, spacious room, nice breakfast, fast wifi, a bit expensive though, nice bed mattresses, large toilets

Stayed in December 2023