Plaza Mayor, 12, 40001 Segovia, Spain
#10 of 26 hotels in Segovia
Guests' ChoiceBased on 598 hotel reviews
8.7Cleanliness
9.0
Comfort
8.9
Location
9.8
Facilities
8.5
Staff
9.2
Value for money
8.6
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 June 2024
Paul
United KingdomWe arrived quite late (11pm) only to find that the on site car park was closed. This meant having to negotiate. the one way system to find the underground car park. It wasn't a major problem but not what we really need or expected after flying into Madrid and then driving straight to Segovia.
The location was perfect, right on Plaza Major. As we were only in Segovia for one night this was just what we needed. The room was comfortable, a decent size and had a great view over the square. We paid extra for breakfast which was pretty good as well.
Stayed in May 2024
Reviewed: 2 June 2024
Michael
United KingdomHave stayed in past and therefore remember the delightful restaurant/breakfast room that is now a shop( albeit a very good shop). - so, we were disappointed in that. Breakfast was not such a nice experience. Otherwise, very good.
spacious rooms LOCATION LOCATION LOCATION
Stayed in May 2024
Reviewed: 2 June 2024
Barbara
AustraliaAll good
Absolutely perfect setting on the most beautiful cobbled pedestrian square overlooked by the Cathedral, with streets leading off to anywhere you would want to go. Peaceful sleep with only the sound of bells. Exceptional, helpful staff always on site to assist. I loved my stay, Barbara Australia
Stayed in May 2024
Reviewed: 27 May 2024
Antonio
JapanExcellent hotel. Five stars
Stayed in May 2024
Reviewed: 26 May 2024
Natasha
United StatesDidn't like the shower. Couldn't figure out how to turn on all those spray buttons. The rain shower head cannot be lowered or adjusted and I didn't want to get my hair wet. Staff should explain how to use the shower. Maybe provide written instructions in the room
Location on Plaza Mayor is excellent. Breakfast buffet was generous with good selection of food
Stayed in April 2024
Reviewed: 23 May 2024
Mary
IrelandNothing!
Excellent location, right in theheart of Plaza Mayor. Very helpful receptionist at check in who provided excellent recommendations for tapas places & restaurants. Excellent breakfast.
Stayed in May 2024
Reviewed: 21 May 2024
Gill
United KingdomNothing. Everything was great
A lovely hotel in a great position. So close to bars, restaurants, shops. Cathedral view from our room, just perfect. A short walk , downhill, to the aqueduct (but obviously uphill for the return trip), but plenty to see on the way back. Our room was lovely, tea/coffee making facilities, mini fridge. Comfortable beds. Bathroom had a lovely walk in shower, toiletries available. View to the plaza and cathedral. Staff were very pleasant, valet parking. We didn't opt for breakfast as we like to eat out and explore.
Stayed in May 2024
Reviewed: 21 May 2024
Sandra
AustraliaThe breakfast room is quite small and could be quite crowded
The room was large with a great view of Plaza Mayor
Stayed in May 2024
Reviewed: 20 May 2024
Shirley
United StatesMy position at breakfast wasn't the best. I should have asked for another table. My fault...my Spanish is really limited. The hostess was simply trying to find a place that was free.
Especially: Azucena.....help with the adaptor, understanding how to find simple services (like fruit) Generally gracious and warm welcome. I had just flown from the U S, had some challenges getting into Madrid and onto the train. It was a huge relief to be so comfortable with her quest to help with whatever! The location is outstanding. I enjoyed walking around the piazza before breakfast. It was a nice, varied breakfast. I was pleased it is offered and felt it was a solid value. The kettle and tea is a fine plus!
Stayed in May 2024
Reviewed: 20 May 2024
Becky
United KingdomI had a first floor room, shame about the low ceilings and windows as the view of the plaza is obscured, which isn’t what is shown in the photos when booking.
Location of the hotel is excellent, right on Plaza Mayor looking across to the Cathedral.
Stayed in May 2024
Reviewed: 20 May 2024
Jjrkisco
United StatesNothing is better
The location is spectacular and the staff very helpful. The facilities are terrific.
Stayed in May 2024
Reviewed: 18 May 2024
Maria
United StatesHow to get there by car
Excellent location
Stayed in May 2024
Reviewed: 16 May 2024
Anita
United StatesTheir physical location, but close to the airport, bus stops, and metros. You had to walk to the bus stop to go to on the Metro and you have to ride the bus back to the hotel.
The Hotel stands out for its commitment to quality and guest satisfaction. Every aspect of the hotel, from the very nice accommodations to the exceptional service, is designed to make guests feel valued. Recommended for those seeking a great hotel with reasonable rates
Stayed in April 2024
Reviewed: 14 May 2024
Dianne
United StatesNothing
Accommodating staff
Stayed in May 2024
Reviewed: 13 May 2024
Patricia
United StatesLocation is key. You are on the main square. It's a beautiful hotel. Beds are somewhat comfortable, if you like a very firm bed. Breakfast was very good. Staff was very nice. Overall, a best pick!
Stayed in April 2024
Reviewed: 12 May 2024
Sue
United KingdomGreat location, rooms really spacious, very friendly and helpful staff, parking facilities a bonus.
Stayed in May 2024
Reviewed: 10 May 2024
Jeanelle
United StatesLoved it! A great hotel, a great location!
Stayed in May 2024
Reviewed: 9 May 2024
Christine
United KingdomExcellent location with lovely large room.
Stayed in May 2024
Reviewed: 8 May 2024
Ilene
United StatesSmall room but very comfortable.
Very clean, older hotel in the historic center of town. They parked our car for us. Updated bathrooms.
Stayed in April 2024
Reviewed: 4 May 2024
Susanne
AustraliaAs we faced the plaza could be a little noisy at night
The staff were were friendly and helpful particularly Gema who was fantastic. We looked forward to seeing Gema behind the reception desk as she made us feel that nothing was too much trouble - thank you so much Gema. I loved hearing the church bells chime.
Stayed in April 2024
Reviewed: 3 May 2024
Rhoda
United StatesBreakfast dining area (although the staff worked very hard to be accommodating)
Loved the location
Stayed in May 2024
Reviewed: 3 May 2024
Angelo
United StatesGreat location with excellent facilities and the staff was the best !!!
Stayed in May 2024
Reviewed: 2 May 2024
Fotna
EgyptEverything was great
The location and the friendly welcoming staff
Stayed in May 2024
Reviewed: 29 April 2024
Mariane
United StatesBeds could be more plush
Great breakfast
Stayed in April 2024
Nysa, Poland
Baie Sainte Anne, Seychelles
Garbagnate Milanese, Italy
Bloubergstrand, South Africa
Ghent, Belgium
Novokuznetsk, Russia
Cap d'Agde, France
Edenvale, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content