The room could be a bit bigger for three adults. There was nowhere to store clothes except a few hangers.

Staff were super friendly and efficient. Lobby was beautiful and the pool table was a lovely touch.

Stayed in August 2023

The hotel shares the outdoor pool with a local gym, we couldn’t enjoy the pool- so many people

Staff very kind, breakfast is good, the location is ok

Stayed in August 2023

The pool was closed after 4pm which was a bummer. No alternatives for free, like the indoor pool, was offered. The breakfast is overpriced for what it offers (14euros/ person)

The hotel is really good, the breakfast is also good and with options.

Stayed in August 2023

The hotel partners with a local gym and shares facilities like the outdoor pool

Clean, comfortable, relaxed

Stayed in August 2023

We'd read some reviews just before we arrived pointing out challenges with the location of the hotel which is up a very steep hill. Reception told us about the metro and that works really well. Even just going one stop to the old town means you get the escalator up to nearly the level of the hotel.

The staff were lovely and the hotel was quiet and comfortable.

Stayed in August 2023

Location and poor Wi-Fi

Very friendly staff

Stayed in August 2023

Car parking fees

Clean rooms and fair price menu, though the pizza was awful and not worth the money.

Stayed in August 2023

restuarant wasn't open, lots of small extra costs like parking that all add up.

Good location, nice pool

Stayed in August 2023

Wifi was slow

Very friendly staff (always kind, helped us several times) and location near a market & metro station. Staff gave travelling tips, took care of availability of a king size bed, a pic-nic when travelling early. Bilbao is a great location to stay and discover the region. I'd advise this hotel to anyone.

Stayed in August 2023

You have to pay fir parking. That should be included in room rate

This was perfect hotel for 1 night stay pre ferry trip home to uk Good location as on edge of town. We walked in in about 15 mins downhill and taxi back after lovely meal in Bilbao old town. Would def stay here again

Stayed in August 2023

We ordered superior room, but did not understant why it was called superior (later the receptionist explained that it’s just marketing). Our room was in the first floor which seemed like a basement (lobby and reception was in the 3rd), we couldn’t even open the window. Pool area was super poor and near the road. We were asked to complete self check in to save time, but still had to wait in the queue for a long time.

Stunning view from the lobby, good breakfast.

Stayed in August 2023

N/A

Helpful staff, comfortable rooms and swimming pool

Stayed in August 2023

the room for three people does not have a wardrobe. the pool area needs decoration as the internal

location, staff, breakfast,decoration, pakring

Stayed in August 2023

Relatively expensive car park with no reduction for motorcykle. Very croudy.

Stayed in July 2023

The hotel chain is associated with the gym chain Metropolitan, but guests still have to pay a large fee, almost 40 euro a day is excessive for a couple to use a hotel gym

Nice staff, good location, pool in the city centre

Stayed in August 2023

Some of 3 coffee machines getting out of order during breakfast and causing temporary queues. Otherwise breakfasts were good.

Super 25m swimming pool, one of best we ever experienced. Good location, though you need a bit of walk to get to downtown and Guggenheim, but quite a nice walk. Very good price for value.

Stayed in July 2023

Breakfast was only ok, nothing wrong with it, but much preferred to walk back behind hotel, loads of local places at the base of apt blocks, great community feeling. The value was excellent.

We walked loads so it was quite close to the old town. Felt safe walking.

Stayed in August 2023

Restaurant was closed for couple of days when we arrived and long waits for reception - not enough staff

Lovely huge pool

Stayed in August 2023

Poor quality food in the restaurant- little choice and the pasta tasted like it was out of a can!

Good size swimming pool Nice lounge areas Friendly waiter

Stayed in August 2023

Took two days to reset our tv . Minimal space to hang clothes and no drawers .

Loved the facilities, and the staff were very polite .

Stayed in August 2023

Perfect for our needs, lovely helpful staff, great breakfast, good location

Stayed in July 2023

High extra cost to use the indoor pool. Brochure stated no under 18s. I didn’t check if that applies to hotel guests. Put me off, along with cost.

Large rooms. V clean. Good breakfast

Stayed in August 2023

When we checked in we were told that the restaurant was closed all week except for breakfast. On our last two nights we noticed people in the restaurant and on asking at reception were told that they had had a 'problem' with the kitchen and were slowly opening again. Had we known it was open we would have eaten there.

Very comfortable, clean room. Lovely bar area and very friendly staff in the bar. 5 minutes walk to the metro and a 15ish minute walk to the old town.

Stayed in August 2023

there were to little beds or chairs at the pool, had to lay on the ground.

With the metro you are quick in the center of Bilbao. The hotel is nice and open.

Stayed in July 2023

Location a bit far from old town and lots of hills. Dinner menu very limited.

Staff very friendly and helpful, room clean.

Stayed in July 2023