I was expecting the pool at least to be included with the fee. The morning was a bit noisy, there were kids playing on the hall and we hear them as if they were inside our room.

We are overall very satisfied with our stay at Hotel Arzuaga. The hotel's serene location amidst the picturesque vineyards and stunning natural beauty made for a truly relaxing retreat. The comfortable and well-appointed rooms provided a cozy haven after days spent exploring the charming countryside. We left with fond memories and a desire to return to this wonderful destination.

Stayed in September 2023

The TV is modern but small. Only Spanish TDT channels. In a 5-star hotel, I expected any OTT/cable content option and/or international channels.

Modern and comfortable room and great spa with quite options. Nice welcome red wine bottle (37,5cl) and wine cellar guided visit. Very kind staff.

Stayed in June 2023

the spa is overpriced and not included in the room rates

comfortable beds, amazing restaurant, new facilities

Stayed in October 2022

Dirty pools and windows in the spa. They called the spa a wine spa, but could only offer traditional treatments. No traces of wine treatments at all.

The Tour of the Estate displaying the production of wine, deers and wild boars.

Stayed in September 2022

The bar and restaurant are quite far form the Hotel Reception. They could set in the garden area a cafeteria and then you could enjoy even better the surroundings.

Breakfast is decent and has all that is normally expected.

Stayed in August 2022

the air conditioning too strong to cold in the restaurant

The place is real and very nice The wine

Stayed in July 2022

Bar

Restaurante, jardines y entorno

Stayed in July 2022

It was a very good stay.

The location, the spa, the wine

Stayed in July 2021

See above re distance to the restaurant which is a little dated . We only had an omelette but it was delicious!

Nice hotel and winery. A little off the beaten track but right in the middle of the Ribera del Duero wine region. Only issue was the long walk from the room to the bar and restaurant….

Stayed in July 2021

limited number of dishes for breakfast plus an ugly room where it happens. The reception is not very friendly, they ask you to fill out all forms yourself. I don’t remember when in a five-star hotel staff asked me to fill out any form myself. The soundproofing of the rooms is zero. It's like people are living in your room. You hear them discussing their family problems, going to the shower and toilet. The mattresses used are very cheap, when a person turns over in the second half, the mattress shakes heavily. In general, the rooms are poorly decorated, there is nothing on the walls except a TV. It’s 26 inches! TV is so tiny that it is uncomfortable to watch it from the bed. The hotel (its new part) resembles a typical downtown hotel, not a winery.

views of vineyards

Stayed in March 2024

Spa was not included, which is quite ridiculous for a 5 star hotel. Also breakfast service was really bad, or not existing I should say. Glasses and cutlery were not provided until we requested, a table was not available where we arrived, coffee was self served Nespresso, while in a 5 star you would expect proper bar service.

Location and restaurant. Rooms were also nice and comfortable. They managed to provide 2 separate beds as requested.

Stayed in September 2023

Is dated

The location is very good

Stayed in August 2023

The breakfast. Terrible choice, cold cuts not kept under cold or covered so flies around them and dried up. We could not select anything. There was also an area where it seem one could cook with no cook, so we wonder if we had to go there to cook ourselves an egg. The atmosphere of the room very unwelcoming. Pity as the view from that room is fantastic but tables and chairs seem more apt for a camping site. The breakfast was overall a terrible experience. Nobody to really attend to you either. At the end when we saw one person we were able to ask why there was a frying pan on a cooker put over a table, like in a camping site, and whether there was a cook or we should cook ourselves the eggs. Not at all in line with this hotel prestige but more worth of a camping site, not even a motel.

Overall the hotel is great however it is appalling that you pay high fees for the night and they expect you to pay for access to the pool by half hours. Also breakfast is not even deserving a 1 star.

Stayed in August 2023

The AC was not working. We changed room twice. The bed was very uncomfortable. Complementary wine in the room is appreciated but they're not providing complimentary water bottles. Most of the staff was rude. The tour visit was pathetic. I wouldn't recommend it at all.

Not much. It was very disappointing.

Stayed in July 2023

irs a joke being rated 5 stars

nothing

Stayed in October 2021

You could listen the noise of other rooms very loud! And besides, our room was on the “old” part of the hotel which means the access from the receptionist is not easy if you carry a big luggage, specially because there is no elevator to reach the last level until it gets to the room! But above all, the hotel staff attention was horrible! All of them seemed to be in a hurry, not providing information if not asked and when asked, very little information, which makes me feel frustrated as it is not a cheap hotel! And also makes me wonder how the hotel got the status it has! But if you go to visit only the restaurant, there it is worth each cent spent! The food and the wine are great and the waiters are simply very welcoming and attentive!

It is very comfort and clean

Stayed in September 2021

We stayed in old part of the hotel. Too far away from reception and access no good (had to climb stairs with luggage). Old room. Make sure you stay in modern part of hotel. All SPA facilities have to be paid. Even pool has to be paid. If you announce yourself as a SPA hotel then some perks should be included.

Well located in wine circuit. Very good 1 Michelin star restaurant

Stayed in September 2021

No coffee in the rooms and you had to wait for the restaurant to open at 8:30, which for foreigners is very late For reception, speak Spanish a little slower for non- Spanish speakers

Room, facility, the wine, the restaurant. All top notch

Stayed in October 2021

There are no comments available for this review

Stayed in February 2024

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Stayed in January 2024

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in August 2022

There are no comments available for this review

Stayed in December 2021