Carreterra del Balneario, s/n, 30600 Archena, Spain
#7 of 10 hotels in Archena
Guests' ChoiceBased on 143 hotel reviews
8.1Cleanliness
8.6
Comfort
8.4
Location
8.5
Facilities
8.2
Staff
8.5
Value for money
7.6
Free WiFi
7.6
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End of dialog contentReviewed: 2 May 2024
Yanalie
SpainVery slow check in and check out. The two members of staff on reception were working on room allocation together whilst guests were waiting at the desk. The task did not require both of them to be involved. We almost felt as if we were interrupting by wanting to check out.
Beautiful decoration. Very clean. Great breakfast. Large room and bathroom.
Stayed in May 2024
Reviewed: 23 February 2024
Juliana
United KingdomThe hotel was super clean, the lady and the gentleman at the reception, when we checked in on the 7/2/24 were professional and very pleasant. The room was comfortable with a lots of charm. The Restaurant del Agua, where we dined, was fabulous, delicious food, great service.
Stayed in February 2024
Reviewed: 1 February 2024
Giuliano
ItalyUnfortunately the external pool was closed for maintenance, the internal one was very busy especially during the weekend. I didn't like the fact that on booking is written "superior room with access spa" when the access to the spa is included as service for every room that you booh also the standard one, It's a trick for gaining more money I guess and it worked with me.
I liked that it's like a resort where you have everything inside, like a small village. I was in a superior room which met my expectations
Stayed in January 2024
Reviewed: 29 January 2024
Stephen
United KingdomHugely overcrowded indoor pool (one was closed for refurbishment/cleaning). Breakfast only ordinary and not up to level of a 4-star hotel
Emilio on reception was great - his colleagues not quite so. Nicely old-fashioned spa hotel. Good layout and mix of pools, cafe and restaurant over a decent sized area by the Segura. Isolated feel surrounded by nature. Casino bar/cafe excellent for tapas, snacks and drinks
Stayed in January 2024
Reviewed: 27 January 2024
Marie
United KingdomShame about the evening in the restaurant it was quiet. It could do with a super menu to attract more people
Lovely restaurant. Everything you’d want from a breakfast. I would recommend the scrambled eggs & smoked salmon
Stayed in January 2024
Reviewed: 26 January 2024
Joanne
SpainThe beds are so hard,it very hot in the hotel ,Aircon didn't work only on hot,pool gets really busy about 4pm
Loved the hotel decor, and dining area for breakfast ,was a nice little choice of food ,and spa circuit and pool was great
Stayed in January 2024
Reviewed: 21 September 2023
Peter
AustraliaA kettle in the room would have been nice.
Love spending a few days in this place. Time in the spa was a lovely break in our trip. Really glad we went.
Stayed in September 2023
Reviewed: 23 July 2023
Gregory
United KingdomAir-con was poor in our room
Pools etc were great
Stayed in July 2023
Reviewed: 12 July 2023
Natalie
United StatesThe room we got was only accessible by stairs. The AC really didn’t work well and it was 45°C (113°F). It was unbearable. We thought that leaving the ac running while we were out of the room would help, but it didn’t. Heat rises!! There was also a bad cat urine smell outside our room. When you go to a spa you have to get your hair wet. There’s no conditioner for your hair available unless you want to purchase a large bottle in the gift shop. Kind of crazy when you’re paying for a room.
The property was a beautiful old hotel. There is a 5min walk to the spa. The spa is so relaxing and is situated in a picturesque setting in the mountains. The Roman ruins are amazing to see too.
Stayed in July 2023
Reviewed: 30 June 2023
Colin
SpainThe basket seats
A great place to relax
Stayed in June 2023
Reviewed: 5 June 2023
Susana
SpainWe had a double room looking out to the palm trees and river at the back of the hotel. It was magical. I highly recommend this hotel if you are visiting Archena. Completes the peaceful rejuvenating experience 100%
Stayed in June 2023
Reviewed: 23 May 2023
Roy
Spainwhen booked it says spa access with the superior room when in fact spa access only applies to swimming pools so the description is incorrect in my opinion to access the actual spa facilities is an extra cost therefore this needs to be detailed when booking as it's misleading
nice location
Stayed in May 2023
Reviewed: 5 April 2023
Jose
Spainla comida
spa
Stayed in April 2023
Reviewed: 26 February 2023
Andreea
SpainThe beds are old fashion and unconfortable.
The location was very good, the staff nice and amable.
Stayed in December 2022
Reviewed: 14 November 2022
Michael
Spainnothing
all of it
Stayed in November 2022
Reviewed: 5 November 2022
Innis
SpainThe food was good but often was served quite cold and in the hotel dining room we felt it arrived too quickly and we felt rushed. Admittedly they were serving a lot of people but at the end of a very leisurely and relaxing day we would have liked our dinner to be just as relaxed.
Location and facilities. Breakfasts were excellent.
Stayed in October 2022
Reviewed: 15 October 2022
Sharon
United Kingdomthe beauty treatments in the newer area were so basic. As a salon owner myself I could tell they were carried out by very inexperienced therapists, with poor technique and a lazy attitude. The buffet restaurant was tragic and the Al La Carte was basic.
loved the old Roman style spa and the fact it’s a resort style village and you can walk around the village in a robe The poolside restaurant food was great and better than in the hotels in the resort
Stayed in September 2022
Reviewed: 31 August 2022
Rebecca
Spainold air conditioning in room, took a while to cool down. Staff not very helpful.
Beautiful buildings and scenery
Stayed in August 2022
Reviewed: 22 July 2022
Yvonne
IrelandThe toilet was broken. There was no communal meeting place apart from the reception area. Signposting from the town would have been helpful. .
Great customer service and helpful sraff. The room was adequate and suited our needs. The location was fabulous. The adjacent casino bar area was stunning but needs to be upgraded food wise. Special mention for tte exceptional dancers to the resident musician.
Stayed in July 2022
Reviewed: 11 July 2022
Elizabeth
AustraliaGreat location surrounded by mountains and river. The pool facilities are excellent. The room was clean and beds comfortable. The bar and outside sitting area at the casino were a lovely area to catch up with large groups of family and friends. Plenty of guest parking.
Stayed in July 2022
Reviewed: 8 July 2022
David
United KingdomReception surly and slow. Tried to check us out three days early. Very stressful. Had to show proof of booking, no apology.Too far out of town meant you needed a car or taxi to leave Hotel complex. Booked alarm call didn't happen.
Good breakfast, but once something was finished it wasn't replenished. Huge thermal pools very clean with lots of massage jets. Plenty of sunbeds and shades. Evening keyboard music for dancing. Lovely gardens, quick bar service.
Stayed in July 2022
Reviewed: 7 July 2022
Colin
SpainOur stay was very relaxing pools was good for swimming and cooling off
Stayed in July 2022
Reviewed: 5 July 2022
Jean
United KingdomWould have been better to have adjustable sun beds. I wasn’t convinced they did much recycling of refuse, there was no opportunity to separate what was thrown away in the outside areas. Cans plastic glasses and general waste all went in to the same bins. these places generate a lot of waste and need to do as much as possible to reduce waste and recycle
The ambience was lovely staff helpful and very clean
Stayed in July 2022
Reviewed: 5 July 2022
Felicity
United KingdomEverything was very good
Stayed in July 2022
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