Reina Sofia, 25, 35510 Puerto del Carmen, Spain
#535 of 841 hotels in Puerto del Carmen
Guests' ChoiceBased on 1111 hotel reviews
8.0Cleanliness
8.2
Comfort
8.2
Location
8.1
Facilities
8.2
Staff
8.7
Value for money
8.2
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Cathreena
IrelandBuilding works caused noise disturbance and also resulted in limited dining facilities, neither of which we were aware of when booking. However, this would not prevent us returning to the property in the future. Would have preferred a double bed.
We liked the room we were in. It was a suite overlooking pool with sea and mountain views. The room was a good ,size, as was the balcony. Also appreciated shuttle bus service to playa grande 3 times daily, as property at top of a hill.
Stayed in May 2024
Reviewed: 24 May 2024
Hyde
IrelandThe noise of construction work The loud music The lack of space around the pool
The staff The room The shuttle bus
Stayed in May 2024
Reviewed: 18 May 2024
Neil
IrelandThe whole place was spotless clean. The staff are very professional and so friendly. They could not do more to asist in anyway. The pool area is always controlled but a life guard for safety especially for young children and it was very enjoyable area to relax.
Stayed in May 2024
Reviewed: 10 May 2024
Alice
United KingdomRestaurant was closed after our first day with no prior notice, room we were given had a huge tree directly in front of the balcony meaning that was our only view.
Property was well kept, room was modern and spacious. The pool had ample sun loungers and I loved the on site shop.
Stayed in May 2024
Reviewed: 8 May 2024
Teresa
Ireland~
Very clean hotel 🤗you can see staff working around all the time .very friendly as well. We was unlucky with the restaurant because was closed for renovations ..great music besides swimming pool and some activities. Good location
Stayed in May 2024
Reviewed: 7 May 2024
Sarah
United KingdomUnfortunately I was not made aware that refurbishments were taking place.
Lovely hotel Clean and tidy and good rooms
Stayed in May 2024
Reviewed: 7 May 2024
Lisa
IrelandFelt little kitchenette could be better equipped with cutlery and plates etc we asked and did get them but should be a standard
Very comfortable beds. Location was ideal for us. Heated pool was a bonus Lots of sun loungers. On site shop was handy too.
Stayed in May 2024
Reviewed: 30 April 2024
Jay
United KingdomAnts in the room. Towels not changed frequently enough
Good pool area and rooms very nice, with good balcony
Stayed in April 2024
Reviewed: 29 April 2024
Colin
United KingdomUp a steep hill
Modernised and an excellent breakfast
Stayed in April 2024
Reviewed: 26 April 2024
Neville
United KingdomPool beds locked up until 10 am far too late if you just want to read and have an early sunbathe
Lovely clean spacious apartments
Stayed in April 2024
Reviewed: 16 April 2024
Mary
IrelandThe breakfast was very good. The beds were extremely comfortable. Also the view from our balcony of the sea was beautiful. We asked for a sea view and were so happy that they gave us one. Booked for Christmas and hoping we get a sea view again.
Stayed in April 2024
Reviewed: 31 March 2024
Sandrine4
IrelandSome guests were super noisy through the nights. Walls were quite thin. Hotel is on top of the hill.
Breakfast was really good. My room was super large and comfy. The pool could have been a bit bigger. Staff were super friendly. I got a fridge, microwave and coffee maker in my living room. I got the junior suite. It was super handy. This three stars hotel was better than some four stars I visited before.
Stayed in March 2024
Reviewed: 26 March 2024
Samantha
United KingdomAll fine
Fairly modern and clean
Stayed in March 2024
Reviewed: 25 March 2024
Edel
United KingdomIt was at the top of a very steep hill
Beautiful hotel
Stayed in January 2024
Reviewed: 24 March 2024
Alanna
United KingdomSheets & towels a little grubby
Very friendly staff & pool
Stayed in March 2024
Reviewed: 21 March 2024
Christina
IrelandMy own fault I thought it was aparthotel with cooking facilities however we did have a kettle, fridge, microwave and cups/glasses so were able to manage, not a big negative really but we were there for 9 nights. Quite a walk from main area up a hill so not ideal for those with mobility issues etc No bath in any of the bathrooms, not a big issue for most but I did need for this trip. Again not the end of the world!
Lovely heated pool in nice pool area Lovely friendly staff Buffet food if required we tried breakfast lunch and dinner on different days was lovely and very reasonable! Shop on site Massage on site Spotless clean Would stay again! Lovely quiet area mostly residential
Stayed in March 2024
Reviewed: 17 March 2024
Beikulis
IrelandThe mattress and pillows weren't really comfortable. Unfortunately, I didn't enjoy the breakfast; I would expect higher-quality products. Good coffee is only available when the bar is open.
Pool was great, can't complain; warm water also. Pool area for kids had, enough room. Overall, happy with the pool. The room was really fresh with a nice balcony. The room was cleaned almost every day. Can't complain; the room is worth the money. Breakfast offered a range of choices including cheeses and fruits.
Stayed in February 2024
Reviewed: 15 March 2024
Kathy
IrelandNo kitchen
Loved the location Great spacious apartment The pool was lovely and warm
Stayed in March 2024
Reviewed: 14 March 2024
Mary
IrelandMy parents were not able for the walk to there room from the food restaurant because its was too much of a hill to there room, there both in there late 70s
Breakfast was very good
Stayed in March 2024
Reviewed: 13 March 2024
Elaine
IrelandI payed for more expensive accommodation to have entertainment but it let the hotel down badly. It was very disappointing . No Games in the evening involving parents participation. Saxophone player was stiff and she didn't sing or try lift the atmosphere. The Quiz was ok the karaoke was ok but the entertainment needs a complete overhaul . I wouldn't stay again if it didn't improve. Also I wasn't awhere of being put across the road and my parents struggled with the steep slopes in tunnel and upto apartments .
Food was lovely , great selection.
Stayed in March 2024
Reviewed: 6 March 2024
Catriona
IrelandFabulous facilities, swimming pool, sea view, entertainment, friendly and very helpful staff. Very clean. Requested a quiet room and it was.
Stayed in March 2024
Reviewed: 6 March 2024
Alan
IrelandShowers not very warm and aircon hard to use
Very clean and tidy
Stayed in March 2024
Reviewed: 3 March 2024
Melissa
United KingdomWe could have done with some more crockery. The cups are small, proper mugs would have been helpful. Also, just a basic sponge and a dustpan and brush to help keep it clean would have helped.
It was a beautiful environment. We had a superior studio which had a little terrace overlooking the pool. The pool itself is saline so you float but amazingly, you can swim with your eyes open without stinging. It’s the best water I’ve ever swum in.
Stayed in March 2024
Reviewed: 2 March 2024
Edel
IrelandThe hill up to the apartment!
I have never stayed in such a comfortable bed!!!! My studio apartment was overlooking the pool across the road from main building. Beautiful at night when the pool lights were on
Stayed in February 2024
Martina Franca, Italy
Fukuoka, Japan
Lander, USA
Žiar, Slovakia
Bangkok, Thailand
Santa Croce Camerina, Italy
Hyderabad, India
Ancona, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content