We didn’t have any issues, but we saw a lot of guest struggling with the check in machine.

Location could not be better, just behind Sol and all the amenities. Rooms are basic and a bit outdated, but everything is clean and is great value for the price.

Stayed in May 2024

Clenliness and facikities

Location

Stayed in May 2024

The shower a little bit too small.

The fact that it was in the city centre and it was no noise from outside

Stayed in April 2024

Wasn’t sent the door code in advance and customer services by phone wasn’t very helpful

It was clean and comfortable

Stayed in April 2024

Check in, check out service The walls of the room, dirty Very noisy. Could hear people in the corridor

The location

Stayed in April 2024

The toilet needed to be cleaned when we arrived; the room was small and stuffy; we couldn't use the air conditioning because it was winter; the shower was tiny; and it was very noisy despite the information saying that the rooms were soundproof. The only window looked onto a dark square patch of roof and other similar rooms. I asked if there was any possibility of moving to a different room but didn't get any reply

Great location, good price, lift

Stayed in March 2024

Check in was distressing. No staff, all goes through a machine where 2 out of the 3 options I was given to book in (by surname, by scanning ID or by booking number) did not work. The one that worked was booking number, which is not clear what number that is. I was not sent the code to enter the building, I had to wait for someone coming in or out of it. No toiletries, but towels. One table and chair, no kettle. The building itself is a bit noisy, no carpet, you hear any step or door opening/closing.

Very in the city centre. For a single person the room was wide enough, with good size wardrobe. Shower was narrow. Very warm room, you cannot control the heating though. Despite being on a busy road, it was not as noisy as you could expect as the balcony has 2 doors. However, for someone sensitive to any noise I'd recommend ear plugs. No problem with blacking out the room. Checking out done online.

Stayed in February 2024

We expected that the room will have bog window like in the picutre, but it turned out that there was really little window and cannot even see the sky. The room was super dark.

The location is really good.

Stayed in February 2024

The staff. Be better if staff can speak English too.

Closeness to the city

Stayed in November 2023

The check in toke me hours it was so complicated and no one was there to help me with it

Everything was clean

Stayed in December 2023

Automatic check in needed a long call phone because it wasn't able to read the Italian ID card (the lady at the phone was really collaborative, compliments)

Positioned in the city center. Perfect for people that don't need to stay so much time at home

Stayed in January 2024

Small room, dirty walls, pictures from booking are not reality. Only a sheet bed cover in December?! No hair dryer and only 2 towels per person for 5 days. No room cleaning.

Location is super, walking distance from Subway and city centre

Stayed in January 2024

The room was dirty, the towels smelled so bad, and the room had a cigarette smell. Even though thereare like old furnitures etc, but this does not matter, cleaning is important.

The location was great.

Stayed in November 2023

Entities (such as water boiler, hairdryer, a bottle of water :)) can be improved.

Location is more than perfect. You can easily access lots of good bars around and simply walk everywhere.

Stayed in October 2023

If you are a light sleeper this place could be a little to much, there is activity going on in the streets all the time. We had 1 long pillow as opposed to 2 single pillow which was slightly uncomfortable. The bathroom was super small.

The accommodation is super central, centre to all attractions in Madrid, surrounded by many bars and restaurants. We only stayed 2 days and proximity to everything was very important.

Stayed in October 2023

It takes very much time before it gets hot water to shower. Such a waste.

Great location

Stayed in October 2023

Receptionist was terrible, did not help and very rude while checking in

Just location

Stayed in October 2023

Noisy at nights (especailly weekend) depite that the hotel has double windows ; people talked and laughed loudly on the streets after midnights. One of the staff did not speak English and we had difficulty to communicate with her when we had problem about the room cleaning problem. They did not clean our room after 3 days and we did not have clean towels and had lots of rubbish in our room (only one small rubbish bin in the toilet), we had to ask for it. Wifi was weak and even poor. We had to stand near the door in order to get the network but we could only get very weak internet connection. Check in procedure was a bit complicated. We had check in online beforehand already as requested, but still we had to complete some more procedure at a machine by scanning our passport on site , which took us some time.

Good location: 3 mins walk (250M) from Sol Metro station. Can walk to most of the scenic spots. They provide cleaning service and clean towels every 3 days. Supermarket Dia and Carrofour are nearby. Various choices of cafes and restaurants nearby. When we reflected the wifi problem to one of the staff, he responded quickly and asked to technician to fix the problem. His prompt responses and reaction was appreciated. (Though the wifi problem had not been fixed after they had changed a new device) Not too much complaint with the price (I guess we were upgraded to a 3-persons room, not sure, but the room was bigger than expected)

Stayed in October 2023

Quite small and parts in disrepair though there seems to be some work happening.

Clean and good location

Stayed in September 2023

Unclean, very small rooms, very basic.

Good location. Close to shops and restaurants.

Stayed in August 2023

Nothing

Clean and close to metro and also palace of Madrid, cathedral Madrid act.

Stayed in August 2023

The bed was really uncomfortable and the room was too close to the front desk so i couldn't sleep because of the noise.

For the price the room it's ok, small but ok

Stayed in July 2023

The bathroom was too small. Barely room to sit on the toilet. Very cramped.

Hostal was well situated

Stayed in August 2023

The room was quite poor comparing to photos. Very noisy, you can hear everything whats is made oposite side of the door

Location is perfect. Recepcion works 24/7 so it is very comfortable if your check in is at night

Stayed in July 2023