Calle Pez Volador 11, Retiro, 28007 Madrid, Spain
#135 of 440 hotels in Madrid
Guests' ChoiceBased on 149 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
8.5
Facilities
8.7
Staff
9.3
Value for money
8.3
Free WiFi
8.6
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End of dialog contentReviewed: 30 May 2024
Xiaoguang
ChinaBeautiful surroundings, very helpful staff, nice breakfast.
Stayed in April 2024
Reviewed: 28 May 2024
Marcelina
United KingdomBig and comfy bedroom, convenient location, nice breakfast selection, well equipped gym, nice staff.
Stayed in May 2024
Reviewed: 21 May 2024
Shereef
United KingdomThe lifts
The location, the cleanliness and the rooms and the prices
Stayed in May 2024
Reviewed: 20 May 2024
Todd
United States1) Location was difficult for Uber and taxi drivers, 2) the hot water would surge during showers so the water was sometimes cold and sometimes very hot throughout the shower
Friendly staff, comfortable bed, quiet. Close enough to Retiro park for us to walk through it.
Stayed in May 2024
Reviewed: 20 May 2024
Lucas
BrazilUnfortunately rooftop was closed to events in all the days during our stay so we couldn’t profit of the view.
Hotel close to transportation in a very quiet neighborhood. Definitely a place to rest after long hours walking. Room with some treats replaced everyday, which is a kind gesture and makes a difference in the service. Staff is helpful and friendly, from ones in the counter as in the bar.
Stayed in May 2024
Reviewed: 15 May 2024
Esther
United StatesClean and friendly
Stayed in May 2024
Reviewed: 12 May 2024
Jennifer
United StatesThe location wasn’t great for us Not any night life near by And not close to attractions
The lounge was very nice The room was great Liked the bed Nice small park nearby close to metro station
Stayed in May 2024
Reviewed: 9 May 2024
Frederik
Netherlands--
Well located hotel, close to the metro station. Very clean and comfortable. Excellent breakfast
Stayed in May 2024
Reviewed: 27 April 2024
Ioana
RomaniaThe location is in a quiet area, close to Retiro park.
Stayed in April 2024
Reviewed: 18 April 2024
Diane
United StatesNothing to report. Everything was great!
The room was a great size. There was a desk to work from. Huge bathroom and shower. The hotel has a great lobby area. Wifi was fast. Very easy check-in (even allowed us to enter the room a few hours early). The hotel is in a walkable neighborhood right next to Retiro Park, also near a metro station.
Stayed in April 2024
Reviewed: 17 April 2024
Ralph
EcuadorReally great front desk and housekeeping staff. We appreciated their accommodating our request for a stay extension.
Stayed in April 2024
Reviewed: 14 April 2024
Gabriele
ItalyI don't get why semi transparent walls in the bathrooms are becoming so popular. It's surely cool but not the most private setting
Very nice location, walking distance to the retiro park but very close to a metro station where you can reach virtually all of Madrid without problem. Room was nice and originally decorated, nice to have complementary cookies and bottles of water. Bathroom was really spacious
Stayed in April 2024
Reviewed: 11 April 2024
Richard
IrelandBreakfast hot food was cool later in breakfast time. Aside from that everything was excellent.
The hotel was good value for the price. It is in a nice quiet location,near to the metro but walkable distance from centre of city.
Stayed in March 2024
Reviewed: 11 April 2024
Wim
Belgiumto hot in the rooms
Stayed in April 2024
Reviewed: 9 April 2024
Joel
United KingdomRoom thermostat was set too warm without ability to change it. Later staff told us they would have fixed it if we reported it.
Modern, well maintained and comfy rooms.
Stayed in April 2024
Reviewed: 8 April 2024
Adrian
RomaniaThe fact that the windows do not open without the help of the staff, also there was an issus with the running water going from hot to cold constantly
Super friendly staff
Stayed in April 2024
Reviewed: 5 April 2024
Matteo
ItalyOne night a drunk guest from another room (probably the room above us) shouted for few minutes around until 3-4am: franlky speaking it's something you have to account for in Spain, especially in vacation period, I do not feel to blame hotel itself for a poor sound isolation and the thing resolved after not so much time so I didn't call the staff in the end - but be prepared about this possibility.
Room for 2 adults and 2 children structured as a suite, with sofa(bed) and table room separated from bed room Free water bottles renewed everyday: makes you fell truly "welcome" Furniture clean and without issues Other excellent thing to mention is that standard rate from IHS website gives you only breakfast for the 2 adults included, while reservation through Booking.com provided breakfast included for all of us (4). This was correctly done by hotel staff without any incident/misunderstanding/need to argue: should be something like "as a given" but nowadays having a smooth stay in hotel is no longer the typical case. An extremely good surprise: wrt the info I got previously from reviews and/or website, breakfast was served at -1 floor instead of moving to neighbor Marriot: consider that weather last week (Easter '24) was extremely bad, rainy and cold as in full winter...
Stayed in March 2024
Reviewed: 4 April 2024
Jessy
CanadaFar from downtown core
Clean, modern, and quiet location
Stayed in March 2024
Reviewed: 4 April 2024
Kathy
United KingdomN/a
Exactly what we were looking for! The bed was so comfortable that will make me recommend the hotel alone. A great hotel!
Stayed in April 2024
Reviewed: 2 April 2024
Berkay
NetherlandsThe only thing was that Chromecast on the TV didn't work for me.
Personnel was very kind and nice. The breakfast was very simple and very welcomed. The location of the hotel was perfect. As I visited my friend who lives in Retiro/Ibiza and there was a metrostation nearby too.
Stayed in February 2024
Reviewed: 1 April 2024
Glauce
IrelandThe hotel is lovely, very good rooms. Staff was very nice and friendly. The hotel is also very quiet, which is great after busy days around Madrid.
Stayed in March 2024
Reviewed: 27 March 2024
Demetriou
CyprusJust a dustbin in the room
The room was fantastic,very good and tasty breakfast,the staff were brilliant,reception guys very polite and helpful,especially Fredi.I think the only thing that was missing was a dustbin inside the room.Thanks a lot guys
Stayed in February 2024
Reviewed: 19 March 2024
Susan
United KingdomNothing I can honestly say would put me off going back , it would be nice however if hotel at number 11 to have a more of a restaurant rather than just bar snacks .
Check in was smooth very friendly staff, breakfast was amazing , great choice and spacious dining. Bed was really comfy, tea making facilities and complementary drinks made our stay more enjoyable . Location was perfect for myself and my husband as we like to stroll to the centre which took us about 30 minutes . Close to Retiro park which we walked through every morning and is beautiful .
Stayed in March 2024
Reviewed: 13 March 2024
Sarah
United KingdomThe hot water for tea at breakfast was never hot, it would be better to replace the kettles with an urn. Food menu in the restaurant could have been more varied.
The bed was huge and so comfortable! Spacious room, modern and clean. Nice to have a fridge and tea/coffee making facilities. Breakfast was a good variety and long serving times.
Stayed in March 2024
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