There is a musty smell in the hallway leading to the basement room that would benefit from a HEPA air filter. Also the basement room got a lot of street noise, which isn't the hotel's fault but did wake us up a few times in the night.

Friendly employees, excellent location. We stayed in the quad room B1 (basement) and the room is huge, especially for London. Brand new, excellent shower.

Stayed in May 2024

Excellent location, very friendly reception, good rooms.

Stayed in May 2024

Nit-picking, but biscuits in the rooms with the tea/coffee?

This is a very smart hotel, recently upgraded from a hostel, and has to be one of the best-value places in South Ken if not in London. Staff were friendly and polite, the room was of a good size and equivalent to a boutique hotel for comfort. Breakfast was generous and included and there was a space in which to relax during the day with tea/coffee. Also luggage storage. Nothing was too much of a problem for these hosts, I wish them well on their break into the London accommodation scene. For convenience and comfort, I would stay here again for sure. You can pay much more for far worse in London.

Stayed in May 2024

The bathroom drains were a little smelly however not enough to put us off wanting to return again.

Great communication, friendly staff and the room was clean and the beds were comfortable with good tv options and WiFi

Stayed in May 2024

No lift ..

Even tho the reception area is under going refurb there wasn't any noise,very friendly staff and the beds were super comfy,good quality pillows,bathroom looks very new fabulous shower,very close walk to tube station too..Staff explained and showed how to use the front door to re enter after 10pm..Will definitely use again on next visit to London..Thanks for a great over night stay..😊

Stayed in March 2024

4th floor without elevator

Location and the room

Stayed in May 2024

Unfortunately, one of the shower was not working. Fortunately, the other one works, so it was not a big problem. At night, outside cars were pretty noisy until we sleep deeply when they went through in front of the hotel. If you are sensitive for the sounds, it is not easy to sleep well.

Location was really close to a station, South Kensington. And the hotel neighbourhood is kids school, so it was pretty safe area. The building is old, but it was tidy and clean. Some constructions are working? but we've never heard any sounds during our stay. The hotel receptionists and breakfast kitchen staffs were nice as well. Continental breakfast was available.

Stayed in May 2024

It was the hole on the top of the window, at the night was uncomfortable whistling through the hole. It was a renovation on the first floor , and a few days Internet doesn’t work No socket adapter for guest on reception

Location, renovated bathroom, room size, good value for money

Stayed in April 2024

Reception and common areas are basically non-existent, so it is just a staircase and rooms, but the rooms are fine.

Good location in nice street. My bedroom was large , warm and comfortable. Good bathroom with strong shower.

Stayed in April 2024

The stairs were tough going (we were on the third floor without an elevator) but, honestly, what do you want for the money?!

Superb location, good facilities and just an overall great little hotel for the money. We were attending a show at the Royal Albert Hall and honestly couldn’t have asked for a more convenient or comfortable place to stay.

Stayed in April 2024

The room walls are paper thin unfortunately. So you can be talking in your room and someone outside in the corridor can hear what you are saying.

Stayed in April 2024

No elevator or air conditioning

Location, friendly staff, room was clean, good value especially for a longer stay

Stayed in April 2024

The facilities are a bit basic (no breakfast facilities; 1 set of lights in my room didn’t work; and the shower had absolutely no pressure) and very ‘tired’.

The location is fantastic for the Natural History Museum and the Royal Albert Hall

Stayed in April 2024

Only one glass and one tiny cup for tea provided, when there were 2 of us. Would've preferred a mug and one each, also some biscuits as no breakfast yet available 😉 Radiator pipes were banging in the night, cracked glass in window and vents had tape on them, hoping this is fixed on the current upgrades, but it wasn't winter so was OK temperature in the room and for the price and location it was OK by us.

Location was perfect for us, <10min walk to Albert Hall and <5min to lots of bars and pubs for food. Hotel is a work in progress upgrading from hostel to a hotel but we knew that on booking. So no surprises and a lovely door out to a balcony to let some much needed sunny spring air in (room 13 and we didn't care one bit). Kettle and tea/coffee and towels provided. Bed nice and clean and comfy, bathroom super clean and shower hot and fast. Looking forward to coming again and having breakfast there when works are complete. The building is lovely and the manager friendly and welcoming. We were 2 lone women on a birthday treat in London and it felt safe and cosy, thanks x

Stayed in April 2024

Wasn’t warned decorating downstairs very strong smell of paint

Clean bathroom comfy beds

Stayed in April 2024

Too many stairs to get to the room. Not good when you have children with you or any disabilities where climbing lots stairs is an issue No mattress topper No fitted bed sheet Duvet too small for the double bed when 2 people are sleeping in it. Only 2 beds for 3 people (luckily one was my young son so wasn't too much bother) No bin in room, only a bathroom bin Room too hot. The heating was on when we arrived and we had to turn it off, then it came on automatically in the morning again. Luckily fans were provided. No breakfast offered (was stated in description so we knew this beforehand however for future guests a breakfast might be a bonus)

Great location Good sized family room Comfortable bed Tea/coffee facilities Cheaply priced for the area Free toiletries/towels to use (didn't use but nice touch) Good selection of channels on TV

Stayed in April 2024

All was fine.

Comfortable room, all good.

Stayed in March 2024

Bit scruffy in places, no spoons with cups in room.

Comfy bed, good shower

Stayed in March 2024

They were doing some work on the property

Location is very good, the bed was comfortable

Stayed in March 2024

There is building work currently going on so there were some paint fumes but the guy on the desk apologised. The window was open in the room, which helped as the smell was quite potent. There was a balcony and opening which people shouldn't use, but I guess people could step out and walk along to different rooms as it went along the length of the property; this was slightly unnerving. The bathroom bin hadn't been emptied, which wasn't so pleasant as it was 3/4 full of someone else's plasters and other yukky stuff. Not good. :( There was just one tea bag. I could have used two. I was too lazy to ask, but I am sure that the friendly reception guy would have helped if necessary. I didn't report it as no one asked me about how my stay was. The most annoying thing was someone playing video games or watching something rather loudly until around 1 am. I was still awake but it would have got on my nerves if I'd wanted to sleep. I think the sound was coming from above; I was in room 12. I also didn't like Arthur Conan Doyle staring creepily out from the window next door! ;)

The location was perfect for visiting the museums and for a concert at the Royal Albert Hall; it took around 15 mins to walk. I felt safe as a solo female traveller. Big TV. Kettle. Large shower cubicle in the newly renovated bathroom with generic toiletries. Wifi code on the noticeboard in the corridor. At first, I thought the room was a bit dark and dingy, but with the bedside lights, it wasn't. I would stay here again for location and value for money. Nice coffee place/bakery round the corner (Urban Baristas). More than I would usually pay, but the Eggs Benedict was nice, and I think good for London prices.

Stayed in March 2024

Friendly staff clean room

Great location close to all the museums and Albert Hall

Stayed in March 2024

A lot of mess on entry with the building work

Location to Royal Albert Hall

Stayed in March 2024

It met my expectation. Good value and although it’s going through a refurb it provided a great room for the night

Location and comfort. Perfect place to stay for a night at the Albert Hall

Stayed in March 2024

Location

Stayed in March 2024