The room was in the basement however we had a huge room for 2 adults and 2 children. The double bed was small but we are used to a king. Quilt too small for the 2 of us. Room was super hot even with windows open which made it noisy. Decor in room needs refreshing but is perfectly acceptable for the price of a premium location

Location was great for us visiting museums and going to see a musical. Great underground links. Good value for money in the location. Lovely bathroom and clean. Staff were welcoming and polite. Luggage room to use before check in. Looks like they are renovating the hotel

Stayed in May 2024

The smell ir the room

Stayed in May 2024

Bit noisy

Location

Stayed in April 2024

I had to walk up 4 flights of steep stairs. The pillows were Extremely hard- why?

Convenient for the area I needed to stay in. Clean, and excellent bathroom

Stayed in May 2024

Original Features in the main area. Price Connivence Location

The property was nice and clean had been renovated to a good enough standard. There are lots of stairs so if you are not very mobile then I would strongly consider booking elsewhere. The stairs were not an issue for us during the stay. Was quiet and the location was amazing. Breakfast is good considering that it’s included. However could keep the cheese and meat in a fridge as when we went down it looked like it had melted abit due to the hot weather. The room was clean and we had our own bathroom

Stayed in May 2024

At the end of the day the stairs

Was very pleased with all the facilities and the location was excellent for us to visit all the Museums

Stayed in May 2024

1. No TV 2. Our bedroom was in the basement it was totally fine as there was a window and renovated. But couldn’t sleep over night as there was a pigeon couple made noises all through the night. (For two nights, ruined all my staying)

Staff was kind and friendly. The room size was bigger than typical London hotel triple bedroom size. Breakfast was good enough!

Stayed in May 2024

Went to see a show at the Albert hall, so perfect location. The place was nice and clean and the staff were all very friendly, nice continental breakfast with plenty of choice. Would definitely stay there again.

Stayed in May 2024

I found the stairs up to the fourth floor quite steep and, for my room, my toilet and shower were at the other end of a shared corridor. I expected this for the price, and it didn't bother me as the other rooms weren't occupied, but was still a little odd.

The room was clean and comfortable, if simple, and the toilet and shower were good too. It was very well located in South Kensington and I felt like I was getting a good deal.

Stayed in May 2024

Lots of stairs if you are allocated rooms at the top of the building !

Superb location.

Stayed in May 2024

I was bit informed that my bathroom was not in my room. Also it was a six floor walk up, I was very surprised about this and it was hard for me.

Stayed in May 2024

The room needed a decorate and it was noisey from the floor above.

Was basic but clean, friendly staff. Great location for the Royal Albert Hall and museums, which was the purpose of our visit!

Stayed in May 2024

The stairs! only thing..great value for money and location.

Beds were comfy

Stayed in May 2024

Very clean, free breakfast and staff very friendly

Stayed in May 2024

Bit tired looking Rubbish view from room 14

Very close to South Kensington Tube and Natural History Museum, 15 min walk for RAH. Pleasant enough place, bed VERY comfortable, all the usuals provided, even a fridge freezer!! Lovely new bathroom, bit cramped but that’s nothing. It’s a bit tired looking but I’d definitely recommend and come back here again myself

Stayed in May 2024

There is a musty smell in the hallway leading to the basement room that would benefit from a HEPA air filter. Also the basement room got a lot of street noise, which isn't the hotel's fault but did wake us up a few times in the night.

Friendly employees, excellent location. We stayed in the quad room B1 (basement) and the room is huge, especially for London. Brand new, excellent shower.

Stayed in May 2024

Excellent location, very friendly reception, good rooms.

Stayed in May 2024

Nit-picking, but biscuits in the rooms with the tea/coffee?

This is a very smart hotel, recently upgraded from a hostel, and has to be one of the best-value places in South Ken if not in London. Staff were friendly and polite, the room was of a good size and equivalent to a boutique hotel for comfort. Breakfast was generous and included and there was a space in which to relax during the day with tea/coffee. Also luggage storage. Nothing was too much of a problem for these hosts, I wish them well on their break into the London accommodation scene. For convenience and comfort, I would stay here again for sure. You can pay much more for far worse in London.

Stayed in May 2024

The bathroom drains were a little smelly however not enough to put us off wanting to return again.

Great communication, friendly staff and the room was clean and the beds were comfortable with good tv options and WiFi

Stayed in May 2024

No lift ..

Even tho the reception area is under going refurb there wasn't any noise,very friendly staff and the beds were super comfy,good quality pillows,bathroom looks very new fabulous shower,very close walk to tube station too..Staff explained and showed how to use the front door to re enter after 10pm..Will definitely use again on next visit to London..Thanks for a great over night stay..😊

Stayed in March 2024

4th floor without elevator

Location and the room

Stayed in May 2024

Unfortunately, one of the shower was not working. Fortunately, the other one works, so it was not a big problem. At night, outside cars were pretty noisy until we sleep deeply when they went through in front of the hotel. If you are sensitive for the sounds, it is not easy to sleep well.

Location was really close to a station, South Kensington. And the hotel neighbourhood is kids school, so it was pretty safe area. The building is old, but it was tidy and clean. Some constructions are working? but we've never heard any sounds during our stay. The hotel receptionists and breakfast kitchen staffs were nice as well. Continental breakfast was available.

Stayed in May 2024

It was the hole on the top of the window, at the night was uncomfortable whistling through the hole. It was a renovation on the first floor , and a few days Internet doesn’t work No socket adapter for guest on reception

Location, renovated bathroom, room size, good value for money

Stayed in April 2024

Reception and common areas are basically non-existent, so it is just a staircase and rooms, but the rooms are fine.

Good location in nice street. My bedroom was large , warm and comfortable. Good bathroom with strong shower.

Stayed in April 2024